Is there any senior hotel staff? I work in a hotel. When guests check in, they swipe 1200 for pre-authorization. After check-out, guests ask for manual confirmation of pre-authorization of 608.

First of all, pre-authorization should be completed when you check out. Secondly, if the customer pre-authorizes 1,200, then what you can complete is basically 130%, which means you can complete it for 1,560 yuan. Pre-authorization means Freeze the bank card amount of 1,200 yuan, so there is no pre-authorized situation where the customer has used up the limit. There are two solutions. Carefully check whether the completion is correct and whether the card is consistent. If it cannot be completed, you can contact Yuanqian customer service through finance. Center for bank collection.