Traditional Culture Encyclopedia - Hotel franchise - How should the hotel front desk ask the guests if they will stay longer?
How should the hotel front desk ask the guests if they will stay longer?
1. First of all, greet the guests and ask them about their stay experience. For example, "Hello, do you have any suggestions or questions about our hotel?"
2. After getting a positive answer from the guests, you can further ask them if they plan to stay. For example, "Are you considering staying?"
3. If the guests indicate that they intend to stay longer, you can ask them what specific needs they have, such as changing rooms or adjusting house prices. For example: "If you continue to stay, do you need to change rooms or adjust the house price?"
4. Finally confirm the guest's intention to stay and go through the relevant formalities. For example, "ok, I'll renew the fee for you."
It should be noted that when asking guests whether to continue to stay, they should be friendly and professional and respect their choices. If the guest chooses not to renew his stay, he should also thank the guest politely for coming and help him check out smoothly.
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