What are the similarities in product attributes between the aviation industry and the hotel industry?

***The same points are: service products, attaching great importance to customer experience, need to cope with peak and off-season, fierce competition, standardized service standards.

1. Service products: The aviation industry and the hotel industry are service-centered industries, and the products they provide are service products, not pure commodities.

2. Attaching great importance to customer experience: Airlines and hotels both compete in attaching great importance to customer experience and providing customers with comfortable, convenient, safe, comfortable and pleasant services.

3. Need to deal with peak seasons and off-seasons: Both airlines and hotels have to face the differences between busy periods and off-season periods, and need to formulate corresponding strategies to deal with them.

4. Fierce competition: Within the aviation and hotel industries, competition is fierce and merciless, and strategies such as pricing wars and promotional activities are needed to gain more market share.

5. Standardized service standards: Both airlines and hotels must abide by standardized service standards to ensure that customers receive a good service experience.