Responsibilities of the general manager of the hotel

Responsibilities of the general manager of the hotel

The general manager should be fully responsible for the operation and management of the hotel, establish and improve the management system of the enterprise, develop and maintain the core competitive advantage of the enterprise, and enable the enterprise to achieve long-term and short-term business objectives and continue to grow and develop. What are the responsibilities of the hotel general manager?

1, fully responsible for handling the overall affairs of the hotel, and completing the objectives set by the hotel in time together with all hotel staff;

2. Formulate the hotel's business objectives and management policies, including formulating various rules and regulations and service operation procedures, clarifying the post responsibilities of managers and employees at all levels, supervising the implementation, making market expansion plans, and improving the market share of the hotel. Set a series of hotel prices, such as vegetable prices, gross profit of catering, etc. Read and analyze all kinds of reports in detail, check the business progress and plan completion, and take countermeasures to ensure the smooth progress of hotel business;

3. Establish and improve the organization and management system of the hotel, make it reasonable, streamlined and efficient, and preside over the general manager's office meeting. Listen to reports on fire control and quality inspection, give instructions and opinions on various issues, convey relevant instructions, documents and notices from the government or the general manager's office, coordinate the relationship between departments, and make the hotel have an efficient working system;

4. Improve the financial system of the hotel, read and analyze various financial statements, check and analyze the monthly operation, urge the financial department to do a good job in cost control and financial budget, and check income and expenditure, accounts receivable and accounts payable.

5. Regularly inspect the work of public places and departments, check the service attitude and quality, and find and solve problems in time;

6. Cultivate talents, guide the work of various departments, and improve the service quality and staff quality of the whole hotel;

7. Strengthen hotel maintenance, maintenance and hotel safety management;

8. Elect the deputy general manager, assistant general manager, department manager, etc. To stipulate the institutional setup, staffing and important personnel changes of the hotel, and be responsible for recruitment, assessment, rewards and punishments, promotion, etc. Hotel managers;

9. Maintain good relations with people from all walks of life, establish a good image of the hotel, and receive important guests on behalf of the hotel;

10, caring for employees, leading by example, making the hotel highly cohesive, requiring employees to complete their jobs with high enthusiasm and responsibility;

1 1. Be fully responsible for handling the overall affairs of the hotel, and make joint efforts with all hotel staff to complete the goals set by the hotel on time;

12. Formulate the management objectives and policies of the hotel, including formulating various rules and regulations and service operation procedures, clarifying the post responsibilities of managers and employees at all levels, supervising the implementation, making market expansion plans and improving the market share of the hotel. Set a series of hotel prices, such as vegetable prices, gross profit of catering, etc. Read and analyze all kinds of reports in detail, check the business progress and plan completion, and take countermeasures to ensure the smooth progress of hotel business;

13. Establish and improve the organizational management system of the hotel, make it reasonable, streamlined and efficient, and preside over the general manager's office meeting. Listen to reports on fire control and quality inspection, give instructions and opinions on various issues, convey relevant instructions, documents and notices from the government or the general manager's office, coordinate the relationship between departments, and make the hotel have an efficient working system;

14, improve the hotel financial system, read and analyze various financial statements, check and analyze the monthly operation, and urge the financial department to do a good job in cost control, financial budget, check revenue and expenditure, accounts receivable and accounts payable, etc.

15, regularly check the work of public places and departments, check the service attitude and quality, find problems and solve them in time;

16, training talents, guiding the work of various departments, and improving the service quality and staff quality of the whole hotel;

17, strengthening hotel maintenance, maintenance and hotel safety management;

18. Select the deputy general manager, assistant to the general manager and department manager of the hotel, stipulate the institutional setup, staffing and important personnel changes of the hotel, and be responsible for employment, assessment, rewards and punishments, promotion, etc. Hotel managers;

19. Maintain good relations with people from all walks of life, establish a good image of the hotel, and receive important guests on behalf of the hotel;

20. Caring for employees and setting an example make the hotel highly cohesive, requiring employees to complete their jobs with a high degree of enthusiasm and responsibility.

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