Service standard of Quanzhou Orthopedic Hospital

1, "four more" and "four concessions": say one more word and let the patient run less; Smile a little more to make patients feel warm; Explain it again to make patients less misunderstood; Check it again to make the patient feel safe.

2. "Four Tops": true feelings are in the heart, smiles are on the face, civilized words are in the mouth, and diligent actions are in the hands.

3, "four hearts": carefully check and treat, patiently explain to patients, listen to opinions with an open mind, and reassure patients and their families.

4. "Four similarities": strangers are the same as acquaintances, mass cadres are the same, hospitals are the same inside and outside, and places are the same.

Second, achieve "six initiatives":

1, take the initiative to pick up hospitalized patients.

2, take the initiative to care about patients in the ward, understand the reasonable requirements of patients during hospitalization, and solve them.

3, take the initiative to do a good job of medical care for patients.

4, take the initiative to do a good job of health education, health knowledge to patients.

5, take the initiative to warm greetings, patiently explain, and seriously guide patients to seek medical treatment.

6, active observation to understand the condition, timely do the corresponding first aid, treatment and nursing work.

Third, for the first time:

1. First diagnosis responsibility: Medical staff should be enthusiastic, careful in diagnosis and treatment, and patiently explain when receiving patients who come to the hospital. They should have a strong sense of responsibility from seeing a doctor to formulating treatment measures until the end of this diagnosis and treatment. They should not be cold, blunt and evasive to patients.

2. Responsible for the first question: hospital staff must listen patiently to the inquiries of patients or their families who come to the hospital for treatment, be responsible for answering questions raised by patients or their families, and provide medical guidance to patients or their families, and must not casually perfunctory or prevaricate.