What is the content of reception etiquette training at the front desk?

Reception etiquette training at the front desk includes:

1, Clothing etiquette: men's etiquette, women's etiquette, dress skills, accessories etiquette.

2, grooming etiquette: face, makeup.

3. Manners and manners: smile, eyes, standing posture, sitting posture, walking posture and hand posture.

4, common etiquette: bow, open the door, elevator, tea, shake hands.

5. Introduction etiquette: business card etiquette; Peer etiquette: keep your distance.

Front desk job responsibilities

1, subject to the work arrangement of the reception manager and director.

2. Exceptionally special things must be reported to the superior.

3. Accept any work assigned by the boss at any time.

4, do a good job of collecting and filing guest information, and check the relevant information.

5. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

6. Provide inquiry service, but remember not to tell others the guest information casually.

7. Print various business reports.