Seeking to solve the problem of booking the wrong hotel in E Long.

First, you need to confirm the type of order.

I. Prepaid orders

The room rate has been paid in the order.

This order cannot be cancelled/changed, please consult with the hotel.

Guaranteed order

The deposit in the order has been paid,

Cancellation/change can be made free of charge on the day of check-in 18:00, and cannot be cancelled/changed after the deadline. Please consult with the hotel.

C. General orders

The order only informs the occupier of the information and does not pay any fees.

Can change/cancel freely, without consulting with the hotel.