Traditional Culture Encyclopedia - Hotel franchise - What about the heavy room in the hotel?

What about the heavy room in the hotel?

There is only one way to avoid heavy housing: be serious! After confirming the guest's room, the computer will check in immediately! !

Check the room condition in time and check the check-in list. You can fix this in time!

Of course, heavy housing is very serious; Because the guest room has absolute privacy and freedom, guests do anything in the room, such as taking drugs, cheating, gambling and so on. For the guests who have already checked in, it must be very angry and annoyed that their privacy has been destroyed. For a guest who has a room in the back, he will be very embarrassed! So the consequences will be more serious!

Heavy room handling: If it is found in time, when the second guest takes the elevator, immediately call the heavy room guest and tell him that a guest will open his door due to mistake, and give him a psychological preparation first. Immediately call the floor attendant to the floor to stop the guests from opening the door, and tell the guests to explain the reasons, and open another room for their guests to check in first. Finally, make a room card and let the manager on duty apologize to the guests in two rooms!