Hotel cashier check-out cashier dialogue

If the guest checks out, greet (keep upright, smile and make eye contact with the guest):

"Good morning, sir/madam. Are you checking out? What's your room number, sir/madam? Or "please show me your room card" (and inform the floor attendant to politely tell the guests to wait a moment. The waiter is on patrol. A moment, please. Is there a charge in your room? )

Consume and not consume:

Write down the details and calculate the cost. (The floor attendant will check the room and inform the result)

"A gentleman/lady, you spent a bottle of coke in your room, and you spent XX yuan. Here is your bill. Please check and sign it and return it to you. Please keep it safe. "

If the guest needs to make an invoice:

"Please write the invoice payable in the blank" (hand the bill to the guest with both hands)

After issuing the invoice, please ask the guest to confirm whether it is correct.

Your invoice is ready. Welcome to stay in our hotel again. Take your time.

Extended data

The main content of the "5-minute check-out method" standard is: "When the guest checks out at the front desk, the cashier at the front desk starts to call the room center. If there is no feedback of room turn information within 5 minutes, the cashier at the front desk can directly check out the bill for the guest. If the room produces consumption, all compensation will be borne by the housekeeping waiter. "

The implementation of this system originated from the beginning of hotel opening. Due to the slow rounds of the floor staff, guests have to wait at the reception desk for a long time, which has caused many complaints from guests. Individual guests with poor quality also swore and abused the staff at the reception desk, making the staff at the reception desk live in fear all day long. In order to improve the service quality and speed up the check-out of guests, the hotel has introduced the operating standard of "5-minute check-out method".