Traditional Culture Encyclopedia - Hotel franchise - Plan scheme
Plan scheme
Planning 1 It is of great significance for the hotel to make preparations before and after opening. It is also a challenge for professionals engaged in hotel management. I use the countdown method to operate the hotel opening preparation as a project, and the practice proves that it is very operable.
Tasks and requirements of hotel opening preparation. The preparation work before the hotel opening is mainly to establish a departmental operation system, and make full preparations for opening and post-opening operation from the aspects of people, finance and materials, including:
(a) Determine the authority and responsibility of each department of the hotel.
After the managers of all departments arrive at their posts, they should first be familiar with the plane layout of the hotel, and it is best to visit it on the spot. Then according to the actual situation, determine the jurisdiction of the hotel and the main responsibilities of each department, and report specific suggestions and ideas to the general manager in writing. The top management of the hotel will convene relevant departments to discuss and make a decision. In the division of areas and responsibilities, managers of various departments should proceed from the overall situation and have a good sense of service. According to the requirements of professional division of labor, it is best to implement centralized management of hotel cleaning work. This is conducive to the unification of standards, the improvement of efficiency, the reduction of equipment investment, equipment maintenance and personnel management. The division of responsibilities should be clear, preferably in writing.
(2) Design the organizational structure of hotel departments.
In order to design the organization scientifically and reasonably, the managers of hotel departments should comprehensively consider various related factors, such as hotel scale, grade, building layout, facilities and equipment, market positioning, business policy and management objectives.
(three) to develop a list of goods procurement
There are many affairs before the opening of the hotel, and the procurement of business supplies is a very energy-consuming work. It is very difficult to complete this task only by the purchasing department, and all business departments should assist them to complete it together. Whether it is the purchasing department or the hotel department, the following questions should be considered when making the purchasing list of the hotel department:
1. The architectural features of this hotel.
The types and quantities of purchased goods are closely related to the characteristics of buildings. For example, the guest room floor usually needs to be equipped with a work car, but for some villa-style buildings, the work car will not play a role; In addition, the number of some cleaning equipment is directly related to the number of rooms on each floor. For hotels with about 18-20 rooms on each floor, the housekeeping manager needs to decide whether the main cleaning equipment on each floor is one set or two sets. In addition, the configuration of some equipment and supplies in the housekeeping department is also related to the labor organization and related business volume of the housekeeping department. For example, the dining car in the catering department needs to consider whether it can reach the dishwashing room. Can the massage table enter the door of the massage room, and so on?
2. Industry standards.
The National Tourism Administration issued the industry standard "Quality and Equipment Requirements for Room Supplies in Star Hotels", which is the main basis for room managers to make a purchase list.
3. The design standard and target market positioning of the hotel.
Hotel managers should proceed from the reality of the hotel, make a list according to the designed star standard and refer to the national industry standard. At the same time, according to the hotel's positioning, they should also consider the target market's demand for room supplies, their preference for dining environment and some behavior habits.
4. Industry development trend.
Hotel managers should pay close attention to the development trend of the industry and have a certain sense of being ahead of the times in the provision of goods, and should not be too traditional and conservative. For example, it is a useful attempt for hotels to reduce unnecessary guest items in rooms according to the needs of guests. The catering department has reduced the tableware and arrangement such as gold and big red, and added some elegant arrangements.
5. Other circumstances.
When making the material purchase list, the relevant departments and personnel should also consider other related factors, such as occupancy rate and the financial situation of the hotel. The design of the purchase list must be standardized, which usually includes the following columns: department, number, project name, specification, unit, quantity, reference supplier, remarks, etc. In addition, all departments need to determine the equipment standards of related projects when making the purchase list.
(4) assist in purchasing.
Although the managers of hotel departments do not directly undertake the procurement task, this work has a great influence on the opening and operation of each department. Therefore, the managers of all departments of the hotel should pay close attention to and participate in the procurement work properly. This can not only reduce the burden of the purchasing manager, but also ensure that the purchased goods meet the requirements to a great extent. Managers of hotel departments should regularly check the availability of various items against the purchase list, and the inspection frequency should gradually increase with the approach of opening.
(five) to participate in or be responsible for the design and production of uniforms.
It is a common practice for hotel departments to participate in the design and production of uniforms. At the same time, it is pointed out that the housekeeping department is responsible for the washing, storage and replenishment of uniforms, and the housekeeping manager often has his unique appreciation ability in the choice of uniform styles and fabrics.
(six) the preparation of hotel work manual.
Workbook is a guide to the work of the department and the basis for the training and assessment of the staff of the department. Generally speaking, the work manual should include job responsibilities, work procedures, rules and regulations and operation forms.
(seven) to participate in employee recruitment and training.
The personnel department and the hotel department managers are responsible for the recruitment and training of employees in all departments of the hotel. In the process of employee recruitment, the personnel department initially screens candidates according to the overall requirements of hotel work, and the managers of hotel departments are responsible for the good access. Training is one of the main tasks before the opening of the department. Managers of hotel departments should make feasible departmental training plans, select and train departmental trainers, guide them to prepare specific teaching plans, supervise the implementation of training plans, and ensure that the training work achieves the expected results.
(eight) the establishment of hotel departments property files.
It is of great significance to establish the property files of all departments of the hotel before opening for the future management of all departments of the hotel. During this period, many hotel managers neglected this work and lost the opportunity to master first-hand information.
(9) Track the progress of the hotel decoration project and participate in the acceptance of the hotel department.
The acceptance of hotel departments is generally attended by infrastructure department, engineering department, hotel department and other departments. All departments of the hotel participate in the acceptance inspection, which can largely ensure that the decoration quality meets the standards required by the hotel. Before participating in the acceptance, all departments of the hotel should design an acceptance checklist for all departments of the hotel according to the situation of the hotel, and train the personnel of the participating departments accordingly. After acceptance, the department should keep a checklist for future follow-up inspection.
The second part of the plan I. Background and purpose of the activity
Today's campus, with the development of social economy and the improvement of people's living standards, college students have become a force to be reckoned with in the field of consumption, leading to more and more problems such as excessive consumption and extravagance. Students have a lot of idle things, which are useless, abandoned and seriously wasted. In addition, many old things can't be disposed of as soon as graduates graduate, so they can only be sold as waste products and wasted in vain.
The holding of the "Let Love Pass" campus charity sale can build a platform for everyone to exchange what they need, at the same time improve the utilization rate of goods and reduce waste. Through the charity sale, the discarded things will be converted into cash, which will directly help the socially disadvantaged groups in need or donate them to the Red Cross.
Second, the theme of the event
Articles are valuable, but friendship is priceless; Love charity sale, pass the truth!
Third, the planning organizer
College Young Volunteers Association
Fourth, the activity time
65438+February 9th-10pm16: 40pm-18: 00pm.
Verb (abbreviation for verb) activity place
In front of the information building
Sixth, the object of activity.
Teachers and students of the whole hospital
Seven. Activities require
1. Donors can donate in the name of individuals or groups, such as dormitories, classes, clubs, etc.
Donors can donate books, stationery, dolls, etc. Except for daily necessities, clothes and food.
This activity is based on the principles of fairness, openness, voluntariness and democracy.
Eight, preliminary preparation
1. publicity preparation: February 2-February 5 18, organize the publicity department to prepare exhibition boards, posters and leaflets, and prepare the broadcast draft. At the beginning of the activity, the campus radio station will publicize it.
Leaflets and posters should be prepared before February 2, 65438, and submitted to the Presidium for review (the poster must indicate the time and place of the event, the time of collection of donated goods and the requirements for donated goods). After the examination and approval, on February 3, 65438, the General Affairs Department organized members to distribute leaflets to each class, and posted posters in Xingyuan, Guiyuan canteen and downstairs of each dormitory building.
Organize members of the Propaganda Department to post posters on the school website, Weibo and Youth Federation blog to publicize the event.
2. Goods collection: On February 4-5, 65438, the International Liaison Department was responsible for collecting goods for each class and making registration (including the name of the donor, the class and contact information, the name and price of the donated goods, and the disposal of the goods after the charity sale). All donations are registered on a voluntary basis so that the activities can be arranged smoothly. Assembly time: 16: 40- 18: 00, location: at the entrance of Xingyuan and Guiyuan canteens.
3. Storage and classification of articles: On 6-7 February, 65438, members of Health Engineering Service Department and General Service Department uniformly stored all donated articles in the Youth Federation Office to ensure the safety of articles and classify articles in advance. (Note: the price of each item should be posted when donating, and an appointment should be made for inspection and safekeeping)
4. Members of the International Liaison Department are responsible for borrowing tables, chairs and other related articles, including boxes and change. At that time, the money and change will be put in the box.
5. The benefit performance team of Health Engineering Service Department will arrange benefit performance projects and determine benefit performance personnel and projects.
6. On the day of the activity, members of the secretariat will record the staff present and the students participating in the activity. (The volunteer departments participating in the activities will make their own statistics, and the secondary school will add hours, etc. )
7. Hold a meeting of all staff of the Youth Federation to arrange the above work.
Nine. Activity flow
1, 65438+February 9-10 After school in the afternoon, the Health Engineering Service Department and the Propaganda Department organized members to arrange the bazaar venue;
2, kicked off in the form of "charity performance", the health engineering service department held a "charity sale", the secretariat department registered the people who bought the goods and the price of the goods, and the members of the comprehensive service department were responsible for maintaining the order at the scene;
3. Collect and take photos by members of the Propaganda Department (the charity performance and charity sale are held at the same time, and students can travel between the charity performance area and the charity sale area);
3. After the charity sale, the Health Engineering Service Department will arrange personnel to clean up the site. (If there is insufficient manpower, you can borrow it from the General Service Department, and the specific personnel will be negotiated by the two departments);
4.65438+After the charity sale in February 10, the secretariat department will make unified statistics on the funds of the two-day charity sale, organize the propaganda department to announce the results of the charity sale, and post them on the bulletin board of the teaching building 1 unit.
In order to comprehensively improve the company's total quality management and the company's ISO system maintenance, combined with the current work characteristics, I will talk about my personal promotion plan from the following aspects:
First, analyze your current situation.
(A) Advantage analysis
1, proficient in power industry quality management and project management, and proficient in ISO quality management system.
2. Strong team organization ability and cross-departmental communication ability, and strong overall view (everything is based on the principle of company interests first, based on maintaining company image and company system).
3, proactive, who found their own shortcomings, do not shirk, have the responsibility.
4. Strong ability to handle customer complaints and rich experience in handling overseas customer affairs.
(2) Defect analysis
1, insufficient quality publicity, insufficient quality training and insufficient implementation of the company's system.
2, patience is not enough, sometimes the plan can not be implemented from beginning to end, resulting in imperfect results.
3. The expressive ability needs to be strengthened.
4. The process supervision is not thorough, and the standardization implementation is not enough.
5. The problem tracking is not thorough, the implementation of quality correction and preventive measures needs to be further improved, and the execution needs to be strengthened.
6. The quality of departmental work needs to be further improved, and the improvement of personnel quality and work skills needs to be further strengthened.
Second, implement specific programs to enhance personal ability.
(1) Strengthen the quality awareness training at all levels of the production line, strengthen the quality skills training of the quality control department, and strengthen the comprehensive promotion of the company's quality system.
After the Spring Festival in 20xx, the company will plan to arrange quality awareness training twice a month (including quality skills training and quality system publicity and implementation) after the personnel are stable.
(2) Strengthen the implementation of the company's quality improvement plan.
Implement the company's quality improvement plan according to PDCA (Plan-Implement-Check-Improve) system, and ensure that all activities are carried out from beginning to end and improved in sequence.
(C) the improvement of expression ability
At work, I am confident, bold and proactive in communicating with others, diligent and eager to learn, and humbly ask for advice; Master the programmed strategy of thinking skillfully, put yourself in the shoes of thinking in work and life, be good at finding problems, thinking more, summarizing more and using more.
(4) Improve product process supervision and cooperate with technical departments to promote standardization.
According to the company's development plan, full-time process inspectors are set up in the quality control department, and the inspectors are trained regularly, so that the process problems in all product production are completely improved; Supervise and assist the engineering and technical departments to fully implement standardized operations, and ensure that products are comprehensively improved according to lean production processes (including production efficiency and quality).
(e) Quality improvement activities to improve the implementation of corrective and preventive measures.
According to the requirements of ISO quality management system and the principle of 8D treatment, the corrective and preventive measures of all quality improvement activities are comprehensively tracked and thoroughly implemented to ensure that all improvement activities are perfectly solved.
(vi) Improving the quality of work
Enhance the loyalty of department employees to the company, enhance the cohesion of the department, actively promote the effective communication between all members of the department and other departments in their work cooperation, and train the department employees in their work quality and skills.
Third, personal achievements:
1, leading and assisting the technical department in product review procedures.
2. Strengthen the execution of work instructions for each production line (implement standardized work instructions and abandon all previous handwritten work instructions).
3. In view of the lack or imperfection of the company's management norms, some modifications and supplements have been made: supplier incoming management norms, finished product inspection norms, quality department system norms, finished product qualification rate management norms, product review norms, design change management norms, etc.
4. Comprehensively optimize and revise the incoming inspection specifications (supplement the missing items in the previous inspection and optimize the unreasonable items).
5. Formulate the management flow of PCBASMT first article confirmation, PCBASMT inspection standard and PCBA three-proof paint process/inspection standard.
6. Make a comprehensive analysis of the company's important product process problems and put forward improvement suggestions, and submit them to the production line supervisor and team leader for improvement; The execution of aging process on the production line has been greatly improved.
7. After-sales maintenance has been redeployed and optimized, and the output of maintenance products has increased by 10% compared with before.
All in all, in the future work, we should be strict with ourselves, give full play to our strengths, regularly review our shortcomings, and constantly improve our personal abilities! Play my share of light and enthusiasm for the company's performance growth and brand promotion.
Scheme 4 On the occasion of the19th Patriotic Health Month, the Provincial Patriotic Health Association issued a notice to carry out patriotic health month activities in spring and summer with the theme of "reviewing the glorious course and creating a healthy home" throughout the province. According to the spirit of the document "Notice on Launching the 19th Patriotic Health Month in the Education System of the whole province" (No.xx [20xx] of the Education Department of XX Province), our school launched the Patriotic Health Month. The specific implementation is as follows:
I. Organizational leadership
"Patriotic Health Month" is led by xx, and Wang Guili is in charge. The general affairs department and the brigade department should pay attention to the implementation of all the work. The leading group determines the key points of environmental sanitation improvement, formulates specific activity plans and programs, defines objectives, decomposes tasks, pays close attention to implementation, and strives for practical results.
Second, the main content of the activity
First, carry out publicity activities, vigorously publicize and study the Regulations on Patriotic Health in xx Province, widely publicize the achievements of patriotic health work, advocate a healthy, civilized and scientific lifestyle, publicize health and disease prevention knowledge, constantly enhance the health awareness of teachers and students, develop good health habits, consciously participate in a series of activities to rectify the campus environment, promote the improvement of campus environmental health, and promote the in-depth development of patriotic health campaign.
Second, take effective measures to optimize the educational environment. It is necessary to further implement the Regulations on School Health Work, establish and improve the school health system, and strengthen the management of students' personal hygiene, environmental hygiene and classroom hygiene. Eliminate sanitary dead corners, beautify and optimize campus environmental sanitation, and keep the campus clean and bright.
According to the basic requirements of the state and province on school health education, combined with the actual situation of our school, organize various forms of health education classes and publicity and education activities. We should make full use of lively publicity and education forms such as school broadcasts, posters, brochures, blackboard newspapers, special lectures, extracurricular activities, essay contests, knowledge contests, etc. to popularize health knowledge and improve students' awareness and ability of self-protection.
Fourth, seriously carry out the activities of killing rats, cockroaches and mosquitoes and flies in spring to prevent the outbreak. During the patriotic health month, it is necessary to combine environmental sanitation to eliminate the breeding grounds of the "four pests", strictly organize and scientifically carry out the work of killing rats, cockroaches and mosquitoes and flies in spring, reduce the density of the "four pests", and prevent and reduce the occurrence and spread of vectors.
Third, specific arrangements.
1. Publicity launching stage: April 1 to April 8 is the publicity launching week, in which April 8 is the unified publicity day of the whole province. The specific work arrangements are as follows:
1, hold a whole school meeting to study the Notice on Carrying out the 19th Patriotic Health Month in the whole province's education system, understand the spirit of the document, deploy patriotic health month activities, study the implementation plan, and be responsible for the division of labor.
2. Hold a meeting of the class teacher and all teachers, publicize the spirit of the document, arrange related work, and clarify the post responsibilities. Mobilize all teachers and students to participate.
Second, the organization and implementation stage: from April 9 to April 25, according to the objectives and tasks of Patriotic Health Month, we will carefully organize our efforts and carry out good activities in a deep and solid manner.
1 During the Patriotic Health Month, the leading group organized more than three school-wide health inspections, found the key parts of students' health management at the first time, and implemented the management work. Check the progress of governance for the second time. The third inspection and evaluation of health management.
2, to carry out general guidance, the class teacher of each class to participate in and guide students once a week cleaning activities,
3. Take this "Patriotic Health Month" activity to carry out health inspection and rectification in all classes and offices to promote the purification and beautification of the work and study environment.
4. Schools and classes will publish a special issue of health knowledge propaganda on the blackboard to strengthen health propaganda.
5, each class to carry out a health knowledge lecture, or theme class meeting.
6. Carry out the activity of "rejecting snacks and developing good healthy eating habits", and prohibit students from eating snacks on campus.
7. The whole school will carry out an activity of "killing rats, cockroaches, mosquitoes and flies" and "eliminating four pests". Ensure that the "four pests" standard exceeds the prescribed indicators.
3. April 26th to April 30th is the inspection summary stage.
The school conducted an overall inspection of the development of this activity, rectified the unfinished work in time, and carefully summarized it.
This "Patriotic Health Month" pays attention to practical results and strengthens supervision and inspection. All offices and classes should proceed from reality, pay attention to practical results, carry out their work in a down-to-earth manner, ensure that all specific work is put in place, and never engage in formality or go through the motions. The results of every inspection and appraisal of this activity are published in the open column of school affairs, praising the classes, offices and individuals who have done well, and seriously criticizing the sloppy work, ineffective measures and untimely rectification.
I. Guiding ideology
This semester, we will expand the practice space, give students the right to choose, let each student enjoy the joy of success, and truly serve the development of students.
Second, make overall arrangements and determine the courses.
This semester, we will adhere to pragmatic and effective working principles and methods, and reform and adjust some activity courses on the original basis.
Third, respect the subject and implement double election.
In the implementation of interest groups, we will continue to implement the dual-choice system: before the activity, teachers encourage students to choose interest groups according to their own specialties, especially their interests, and according to the courses offered. With the help of teachers, learn to observe and analyze, thus creating their own personality space.
Fourth, implement the routine and improve the system.
In order to strengthen daily supervision and management and avoid the randomness and blindness of interest groups, we adhere to the "six decisions".
In some activity courses, interest group courses are set up on the basis of a comprehensive understanding of teachers and students' interests and specialties, combined with the actual situation of the school; Second, set the activity objectives, and the school will use them as an important basis for evaluation and assessment of key projects when feasible; Third, set the activity time, interest group activities are included in the teaching plan, and the activity time is fixed as one class per week; Fourth, determine the content of activities, and the activities of each interest group should be carried out in strict accordance with the planned activities; Five mentors; Set a venue, we guarantee that all interest groups have a fixed venue.
Five, scientific management, the pursuit of quality and efficiency
1, arrive on time and don't leave early. In the preparation time of 2 minutes before the activity class, the teacher should lead the students to prepare the activity equipment in time. Students are not allowed to leave the activity state until the bell rings.
2. Interest groups should strengthen safety education and implement safety measures. Teachers should guide and organize the work from beginning to end, and the tour guidance should be geared to all. If you don't sit in class to correct homework or do other things that hinder guidance, the tutor needs to ask for leave in advance in special circumstances and inform all members of the group.
3. Teachers should do a good job in the routine education and management of students during the activities of the activity team, establish a roll call system, strengthen contact with the class teacher in the education of students, and do not arbitrarily withdraw students from the activity team.
Activity process of intransitive verbs:
20xx year:
March: 1. Organize student training.
2, training aerobics
April: 1, preheating activity
2. Play various competitions.
May: 1, training to play clarinet.
2, training solo and chorus
June: 1. Prepare for rehearsals of various programs on Saturday and Monday.
2. Celebrate the 6th and 1st theatrical performances.
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