What is hotel management (what is hotel management? )

What is the job of hotel management? What is the job of hotel management? Today, we will answer your questions.

Bian Xiao of this station replied:

At present, the major of hotel management in China is mainly in two directions. First, it focuses on theoretical study, but usually pays little attention to practical operation. This paper mainly studies the future development of the hotel industry, the operation mode and financial management of the catering industry. The future development direction of people who study this direction can be to study hotel science or directly become the top managers of hotels, especially the important people who make strategic development direction. The other direction is to pay attention to the study of operation, operation and practice. In addition to learning the theoretical content, I will also learn the specific operation methods of various departments, including how to pick up trays in restaurants and how to correctly serve Chinese and western food for guests, which is what the questioner calls "handyman". But in fact, even if foreign hotel management majors are in these two directions, we should choose which one should be based on our own characteristics and preferences, but in terms of employment, we still recommend the practice-oriented learning direction, because after working in the hotel, we can find that the top management in the hotel basically comes from the grassroots departments, and few of them specialize in hotel operation or simply study theory, because the hotel industry is a highly operational industry, and it is far from enough to have theory alone.

What does hotel management do? Viewpoint 1:

What does hotel management do? Hotel management is one of the top ten hot industries in the world, and senior hotel management talents are always in short supply worldwide. In recent years, in the international talent market, hotel management talents have been in short supply. The demand for tourism and hotel management professionals in China is also increasing. Then students will study hotel management with Bian Xiao. Hotel management level Hotel management level is generally in the form of pyramid, from the bottom to the top of the tower, from wide to narrow. The higher the management scope, the more difficult it is, and the lower the management scope, the smaller the management scope. The common hotel management in China is linear functional management. In this management system, leaders, managers and waiters at any level should be clear about their business scope, job responsibilities, job skills and knowledge. Hotels are generally divided into four levels: (1) waiter operation level. In order to provide high-quality service to guests, hotels must be reflected by the service of waiters. Therefore, the waiter's quality, personal image, etiquette, courtesy, language communication ability, adaptability, service skills and service skills are important conditions for the hotel to improve service quality. In short, service personnel should be clear about their responsibilities, service procedures, service quality standards, service skills and theoretical knowledge in accordance with the post responsibility system, and be responsible to the supervisor. ⑵ The supervisor at the supervisory level is mainly responsible for arranging the daily work, supervising the service of the waiters in this team, and checking whether their services meet the service quality standards of this hotel at any time. As a supervisor, you should also assist the waiters in this class to work or provide services at any time. Especially in the peak service period, or in the case of insufficient service personnel, the foreman must personally participate in the service work, so the foreman must have high service skills and service skills, be an example for the waiters in his class, and be the organizer and commander of the service site. Otherwise, he has no right to lead the waiters in this class. The supervisor is responsible to the department manager and the foreman is responsible to the supervisor. (3) The department manager is mainly responsible for the division of labor, leadership, command and supervision of the personnel in this department. At the same time, it is also responsible for formulating the work plan of the department, reporting the work of the department to the next higher level, and determining the business policy and service standard of the department in order to obtain the greatest economic benefits. As a department manager, you should not only have the ability to organize and manage training, but also be familiar with the service standards and processes of the department, as well as have practical work experience and certain service skills. The department manager is responsible to the general manager. (4) General Manager's decision-making level The general manager of the hotel is mainly responsible for formulating the business policy of the enterprise, determining and looking for the tourist market and development goals of the hotel. Hotel management principles: the hotel is a service industry facing the society and needs the close cooperation of all departments to complete customer service, which is completed by all positions. This requires unified management principles to maintain the operation of the hotel. (1) The principle of being responsible for the direct supervisor. Every employee has only one supervisor and is only responsible for his direct supervisor. Direct supervisors guide, arrange, inspect and supervise the work of subordinates, forming a vertical leadership model of first-level management. Each employee only accepts the instructions of one boss, the subordinates do not overstep their ranks, the superiors do not exceed their authority, and they are responsible for their own duties and obligations. (2) The principle that the second line serves the first-line departments. Front-line departments are at the forefront of customers. They regard the customer's demand as their responsibility, and the customer's demand is the order. In order to ensure the smooth customer service mechanism, the second-line departments should establish the overall situation awareness and service awareness to ensure the smooth work of the first-line departments. (3) Authorization Principle In order to improve management efficiency and arouse the enthusiasm of subordinates, bosses should learn to authorize, instead of taking all major and minor matters into their own hands. Empower those subordinates who have a sense of responsibility and strong working ability and trust their ability. ④ The principle of time management The working characteristics of the hotel determine that any service activities have time requirements. First, there are time standards for customer service, and second, there must be time regulations for the internal operation of the hotel. This requires managers to firmly establish the concept that time is money. ⑤ Communication and Coordination Principle Communication and coordination in hotels are very important, emphasizing the need to strengthen effective and active communication between superiors and subordinates, between departments and within departments to ensure smooth communication. ⑥ Goal principle Goal is the requirement that every manager abides by, and every manager should conscientiously complete the set goals. Goal is a pursuit, but also a pressure factor, a purpose: customers are God. Two attitudes: heart and smile. Clean: clean tooling, clean individuals and clean environment. Four diligence: eye diligence, mouth diligence, foot diligence and hand diligence. Five to five: the guests arrived, smiling, enthusiastic, respectful and serving; Foreign guests are the same as domestic guests, strangers are the same as regular customers, checking is the same as not checking, leaders are present or not, guests have different attitudes and services are the same. Specification: service, appearance, language, guidance, hospitality and skills should be standardized.

What does hotel management do? Viewpoint 2:

What does hotel management do? Viewpoint 3:

What does hotel management do? Viewpoint 4: