Etiquette and communication terms when hotel front desk serves guests.

The reception desk provides English service politely and appropriately.

Reception etiquette English 1. Please fill in the registration form. Please fill in the registration form. Please wait a moment. Just a moment, please. Do you have an appointment, sir? Have you made a reservation with us, sir? 4. How are you going to pay? How would you like to pay your bill? 5. How do you spell it? How do you spell that, please 6. I made a reservation in your hotel. I made a reservation with you. 7. Can I swipe your credit card? Can I print your card? 8. Good morning, sir. There is a gentleman (lady) in the hall who wants to talk to you. A moment, please. Good morning/afternoon/evening, sir/madam ... There is a gentleman/madam ... in the hall, and he wants to talk to you. Just a moment, please. 9. Sorry, nobody answered the phone. Sorry, nobody answered the phone. Would you please sign here? Would you please sign here? How long are you going to stay here? How long will you stay here? 12, can you check your passport? May I see your passport? 13, here is the room key, and your room number is * * *. This is the room key. Your room number is * * *. 14. May I speak to David? May I speak to David? 15, can I leave him a message? Can I leave him a message? We hope you will enjoy your stay with us. We hope you will enjoy your stay with us. Can I help you? Can I help you? 18, may I have your room number? What is your room number, please? Welcome to our hotel! Welcome to our hotel! 20. What kind of room do you want? What kind of room do you want? 2 1. Pay separately or together? Separate bills or one for each person? 22. Where can I send a fax? Where can I send a fax? Hello, polite language! Please be careful! Nice to meet you! Please don't forget your things! Welcome to our hotel! Goodbye! I wish you a pleasant stay in our hotel! See you tomorrow! I hope you enjoy your stay in our hotel! Good Night! Have a nice day! Goodbye and thank you for coming! Congratulations! Goodbye and hope to see you again! Wish you success! Goodbye and have a safe trip! Thank you! Goodbye and have a nice trip! Thank you very much. Is this your luggage? Thank you for your suggestions! Can I get it for you? Thank you. You're welcome! Room attendant, may I come in? You're welcome. I hope I'm not disturbing you. This is what we should do! When is convenient to clean your room? Glad to serve you! Just a moment, please, sir (madam). I'll be right in. Glad to help you! I'll call someone to take a look at it for you! Thank you for staying in our hotel! What do you think of our service? I'm sorry. Thank you for your advice. Sorry to have kept you waiting! Thank you for your advice. Sorry, it's our fault! Thank you for your praise! Sorry to bother you! Thank you for telling us. I'll take care of it right away. Sorry about this! Sorry, I promise it won't happen again. I apologize for this! Sir (madam), please don't worry, I'll send it right away! People go to your room. what can I do for you? Welcome to visit! what can I do for you? Thank you for coming! what can I do for you? I hope you can come again! Just a moment, please. Thank you for your valuable advice! This way, please