Experience of hotel receptionist internship

Front desk reception is an important position in the development of hotel business. Many people will do front desk reception work and exercise their abilities by contacting more people and things. What experiences did everyone have during this process? The following is the "Hotel Front Desk Internship Experience" compiled by me for everyone. It is for reference only. You are welcome to read it. Hotel front desk reception internship experience (1)

As a graduate of hotel management, it has been some time since I applied to XX Hotel. Looking back on this period, this is the best time in my life. This precious experience also left me with extraordinary memories. Looking back on every bit of this internship in the hotel, I feel that I have benefited a lot from it and learned a lot of knowledge that cannot be learned in classrooms and books. During the internship, the unit gave me sufficient tolerance, support and help. Under the careful care and guidance of the leaders and colleagues, and through my unremitting efforts, I have made certain progress in all aspects.

I was assigned to the hotel front desk internship. The hotel's front desk work shifts are divided into three shifts: morning shift, mid-day shift and overnight shift. The work is rotated and has one day off per week. Except for the overnight shift, which has two people, the morning shift and the middle shift each have three people. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This kind of arrangement is relatively loose. When the workload is heavy, one person can be assigned to cashier, one person registers for sales, and the other person is responsible for other services and contact work. It can also relieve the pressure of the cashier, so that the cashier can have a clear mind and not worry. Something went wrong. The most important thing is that this way of working allows newcomers to quickly gain experience. When the workload is small, they are guided by their colleagues in charge. When the workload is heavy, they can absorb more experience and grow rapidly.

Perhaps, in the eyes of others, the work at the front desk is very simple. In fact, the procedures of this work are complicated. In these few months, which may be long or short, I found that I have to do a lot of work. To do a good job, your mentality must be adjusted. No matter whether the work is heavy or leisurely, we must use a positive attitude to complete each of our jobs instead of complaining; when you make a mistake, you must do everything you can to make up for it. of fault rather than escape. Nowadays, the salary of hotel front desk staff is generally a basic salary plus commission. In other words, if there are more guests staying, the salary will be higher. This can be regarded as an incentive to encourage everyone to work hard and be willing to persist even if they work overtime. As a newcomer, I will inevitably make mistakes at work. Fortunately, my manager and colleagues did not blame me very much and gave me comfort and encouragement. This moved me very much. Thanks to an older colleague who told me that no matter what kind of environment I am in, I must remember three points: 1. Diligence, 2. Patience, and 3. Don’t be ashamed to ask questions. I will always keep this in mind.

I have indeed learned a lot these days. In addition to learning some basic skills and service knowledge, I also learned how to be a good person, how to deal with my own interests and the interests of the hotel, and how to deal with colleagues. The interpersonal relationships between employees, how to adjust their mentality, and what I learned more is that as a waiter, you should have a strong sense of service. Internship is a good platform that gives us a new understanding and familiarity with society. Only by experiencing it in reality can we understand that this society is so complex and far from simple as we imagined. During my internship in the hotel, there was a time when I found that my thoughts and opinions were so naive, but then I slowly let go. When I first started working, I was not used to standing for long periods of time and changing my work schedule. At the end of the day, my hands and feet were stiff and sore. The first thing I did after get off work was to find a place to sit down and rest. It was really overwhelming for a while. I have gritted my teeth and persevered, and I have a deeper understanding of how difficult it is to survive. When I was at home, I had no worries about food and clothing, and I never seriously thought about how I got these things. Now when I have a job, I realize that it was not easy to get them. In college, we are just a blank piece of paper. Through internships, we experience society and life.

At school or at home, there may be teachers or parents who tell you what to do today and what to do tomorrow, but here, no one will necessarily tell you this. You must do it consciously and try your best to do your best. , the efficiency of a piece of work will be evaluated differently by others. In school, there is mostly an atmosphere of learning. After all, school is a place for learning, and every student is working hard to achieve higher grades. This is a place of work. Everyone will work hard to get higher pay and promotion. Whether it is studying or working, there is competition. In competition, we must constantly learn from others’ advanced places and how others are doing. Be a human being to improve your abilities. In this position at the front desk, I gradually became able to feel the human relationships in society. I gradually accumulated social experience and learned how to deal with the world, and understood the complexity of interpersonal relationships. This is the most valuable part of the entire internship process. Throughout the internship process, I not only saw the good side of myself, but also magnified my shortcomings and deficiencies in all aspects without reservation, which made me pay attention to things that I had not paid attention to.

Through this internship, I have a relatively comprehensive understanding of the hotel's organizational structure and business operations, and have come into contact with all kinds of guests. At the same time, I have also met many good colleagues and friends, who have given me a deeper understanding of the hotel's organizational structure and business operations. After understanding society, they broadened my horizons and taught me how to adapt to society and integrate into society. During the internship, I got in touch with society in advance, realized the current employment situation, and made advance planning for my future employment plan. Through this internship, I discovered the point of convergence between myself and society, which provided a guide for my employment direction. Hotel reception internship experience (2)

According to the arrangement of the teaching plan, from xx, xx, xx to xx, xx, I was assigned to the xx internship hotel management professional course for 5 months. The internship made me feel deeply, understand a lot, and gain a lot. I personally realized the hard work, the complexity of society, the importance of practice and the need to study. During the internship, I carefully combined the book knowledge and strictly followed the school's arrangements and plans. Carry out step by step, and slowly start the work according to the guidance of the hotel leader, study hard, work actively, master the basic business procedures of the hotel, learn the daily operating specifications of the wine order, and understand the cooking methods and methods of some XX dishes. Food customs, understanding the daily table etiquette standards of xx people, personally feeling the need for standardized services and personalized services, and also having a preliminary understanding of the xx catering industry... I have benefited a lot and felt deeply. Realize that learning and internship are closely integrated and inseparable, and learning and internship are equally important, especially the importance of internship; in today's hotel service industry where knowledge competition is becoming increasingly fierce, knowledge competition is becoming more and more obvious, and experience competition is becoming more and more precious, materialism Cross-flow and economic development have caused great changes in people's outlook on life, money, values, and interests, and have caused earth-shaking changes in people's spiritual pursuits and material enjoyment. The hotel industry is even more obvious. People have seen this bright future. Many businessmen have turned their attention to hotels. Therefore, it can be said that the current hotels are full of flowers and hundreds of schools of thought.

I learned how to make a guest room and how to make it tidy and clean. As time went by, after studying in the guest room for 25 days, my superiors wanted to transfer me to a branch of another hotel, XX Hotel. Originally, I signed up voluntarily, but without my knowledge, the hotel directly notified me to send me there. I really didn’t want to go. But the hotel forced me to go. We once explained to the leader that we were about to end our internship and hoped to stay here and study in a stable environment. We didn’t want to have to adapt to the environment and corporate culture of another hotel in the last month. That would only make us more confused and we wouldn't learn anything, but the hotel couldn't accept our suggestion and finally contacted the school. However, when the result was unclear, the hotel made the decision to fire me. I had no choice but to leave. I ended my 5-month internship and learned the basics of receptionist workflow and guest room cleaning. At least I still learned things that I couldn't learn in school.

Although the internship was only a short period of time in my student career, during the work process, I did not simply sell my labor in exchange for remuneration, but always regarded myself as a student, especially as a social worker. To serve others according to the standards of a person, only a love is not enough. What I have learned is a consciousness, the consciousness of serving others. Maybe I may not necessarily be employed as a waiter in the future, but this awareness of caring for others and contributing to society will last forever. Internship is a process of contact with society. Through this internship, I have a relatively comprehensive understanding of the hotel's organizational structure and business operations, and have come into contact with all kinds of guests. At the same time, I have also met many good colleagues and friends, who have made me more profound. They broadened my horizons and taught me how to adapt to society and integrate into society. It allowed me to get in touch with society in advance, understand the current employment situation, and make advance planning for my future employment plan. Through this internship, I discovered the compatibility between myself and society, which provided a guide for my employment direction.