Traditional Culture Encyclopedia - Hotel franchise - What does it mean to book a hotel online "excluding morning"?
What does it mean to book a hotel online "excluding morning"?
Pay attention to breakfast: the room rate includes breakfast, and you can have breakfast at the hotel restaurant for free with your room card in the morning.
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The relevant provisions of the "China Tourist Hotel Industry Code" on safeguarding the rights and interests of guests;
Article 4 The hotel shall perform the accommodation contract with the guests. If the hotel cannot perform the accommodation contract between the two parties due to force majeure, either party shall notify the other party in time. Unless otherwise agreed by both parties, it shall be handled as agreed.
Article 5 If the hotel is overbooked and the reserved guests cannot stay, the hotel should take the initiative to arrange for the guests to stay in local hotels of the same grade or higher, and the related expenses incurred shall be borne by the hotel.
Article 6 The hotel shall sign housing contracts with teams, conferences and long-term guests. The contents of the contract should include check-in and check-out time, room grade and price, food and beverage price, payment method, liability for breach of contract, etc.
Article 9 The hotel should put the room rate table in a prominent position at the front desk for guests' reference. If the hotel offers discounts to its guests, a written agreement should be signed.
Article 10 The hotel shall clearly indicate the settlement method of room price and accommodation time in a prominent position in the lobby, or confirm that the above information has been informed to the guests in an appropriate way.
Article 11 According to the national regulations, if a hotel charges service fees for rooms, catering, laundry, telephone and other services, it shall clearly mark the price on the room rate table or related service price list.
Article 12 In order to protect the personal and property safety of guests, anti-theft chains, door mirrors and emergency evacuation maps should be installed at the entrance of hotel rooms, and effective anti-skid measures should be taken in the bathroom. Service guide, accommodation guide and fire prevention guide should be placed in the guest room. Conditional hotels should install electronic door locks for guest rooms and security monitoring systems for public areas.
Thirteenth hotels should ensure the integrity and safety of facilities and equipment in fitness and entertainment venues.
Fourteenth hotels should take protective and warning measures for places that may damage the personal and property safety of guests. Warning signs should be compared in Chinese and foreign languages.
Fifteenth hotels should take measures to prevent the loss or damage of property placed in rooms. If the guest's property is lost or damaged due to the hotel, the hotel shall bear the responsibility.
Article 16 Hotels should protect the privacy of their guests. Hotel employees are not allowed to enter the guest room without the guest's permission, except for routine cleaning, facility maintenance or fire and other emergencies.
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