What are the main responsibilities of the "switchboard" position in the hotel? What are the job contents? Can you do it?

1) is the head of the front office switchboard operation group, responsible for all the affairs of the group.

(2) Assist the front office manager to supervise and control the working procedures of the telephone switchboard operation group.

(3) Assist and guide all telephone operation matters.

(4) Provide high-quality and efficient services for guests.

(5) Handling telephone complaints from residents and complaints from employees of the Group.

(6) Listen to the opinions of residents and answer their difficult questions.

(7) Supervise the work of the switchboard operators, and supervise their operation, appearance and attitude towards the guests.

(8) Try to meet the special requirements of residents, such as long-distance telephone arrangement.

(9) Responsible for the control of consumables required by the switchboard operation group.

(10) Hold a switchboard operator group meeting once a week.

(1 1) is responsible for all telephone consultation.

(12) Prepare employee leave and shift change tables in the switchboard operation group.

(13) Arrange the transfer of all personnel within the team.

(14) Training switchboard operators.

(15) In case of emergency, such as rainstorm, the switchboard operator fails to go to work in time.

(16) Make a regular inventory of the property of the switchboard operation group.

(17) Improve the hospitality level and morale of all employees in the group.

(18) Record the special events that happened in the switchboard operation group that day in the group notebook.

(19) Assist in executing the disciplinary action of the switchboard operator.

(20) Evaluate the work performance and attitude of the switchboard operator.

(2 1) Establish a complete document processing system for the switchboard operation group.

(22) Assist the front office manager to formulate the budget of the switchboard operation group.

(23) Responsible for reporting the maintenance of telephone and telephone lines.

Responsibilities and scope of the director of switchboard operation group

(24) to plan, maintain and guide the compilation of statistical data on the work, activities, business income, business income and work expenses of this department.

(25) Update the information of the guest information rack at any time, so that the operation of the telephone switchboard can be easily referenced.

(26) Keep the telephone room clean and tidy.

(27) Check whether the unfinished work has been conveyed to the new switchboard operator and signed cleanly for approval.

(28) systematically put forward the procedures for correctly operating the equipment.

(29) Maintain good interpersonal relationship and communication with employees of other departments.

(30) Ensure that all long-distance calls are charged accurately.

(3 1) Familiar with all hotel facilities and services.

(32) Be familiar with the telephone numbers of all hotels and important departments in the city.

(33) Ensure that others are not allowed to enter the telephone room at will.

(34) Be familiar with and implement emergency procedures, such as procedures for dealing with fires.

(35) Manage the residents' wake-up service. (Wake-up call)

(36) Be responsible for and report to the assistant manager of the front office.

(37) Responsible for other work assigned by the deputy manager of Qiantang. Download job responsibility information