At the front desk of the hotel, a guest called and said that we should meet downstairs. It is inconvenient for her to take care of the elderly and children, but our hotel does not have this service.

First of all, you didn't communicate well with the guests yourself. Whether you are busy or not, since the guests ask you for help, it is your problem to consider the service industry comprehensively. Secondly, the guest gave a bad review without your help, which is really wrong. The third is that the phone can't get through, so you can send a message. Be sincere. Not many people have a heart of stone. Finally, work problems can be found again, and we must do our duty.