Can the hotel gro manage the front desk?

Of course. Hotel gro is the director of customer relations, responsible for maintaining good customer relations by providing quality services to hotel customers. The front desk service is also customer-oriented and belongs to the management scope of GRO. Hotel gro includes handling daily check-in, check-out, booking and reception, assisting department managers to arrange the normal work and rest hours of front office staff, and supervising front office staff to reflect good corporate and personal professional image in their daily work and customer service.