Traditional Culture Encyclopedia - Hotel franchise - What should the hotel room service foreman do?
What should the hotel room service foreman do?
3. Check before the shift.
(1) Check whether the work dress, personal appearance and mental state of the room attendants meet the hotel standards of our company.
(2) Check whether the room attendant has prepared the mattresses, sheets, quilt covers, pillowcases, bath towels, various room consumables and cleaning appliances that should be replaced. If not, please ask the responsible person to supplement them immediately.
(3) Check whether each waiter's sanitary car is in good use, and report the repair or replacement in time if any fault is found, so as not to affect the work efficiency.
Check whether the guest's room is cleaned according to the hotel standard three times a day. If the room is found to be substandard, ask the attendant on duty to rework it immediately; Before leaving work, check whether the room attendant's lounge, studio, cleaning equipment storage room and warehouse are arranged and locked according to the regulations, and finally fill in the handover report and submit it to the housekeeping supervisor or the deputy manager of the housekeeping department (if there is no supervisor or deputy supervisor position in the housekeeping department), and return all the room keys received in the morning.
5. Check whether every place in the public area is sanitary, neat and beautiful; Check whether the equipment and decoration works in public areas after maintenance are perfect and up to standard, or negotiate with the engineering maintenance department to solve the existing problems.
6. Strictly manage consumables such as guest supplies and drinks.
The foreman must ask the waiter to fill in the item record form carefully, carefully hand over and record the quantity used. If there is any mistake in filling in or filling in, it is required to correct it in time. If the waiter in this class is found to use or steal the guest's articles, he will be given a verbal warning until he is advised to dismiss.
7, the foreman to master the use of cleaning supplies knowledge and skills.
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