Case analysis of consumer rights protection?

Hello, the guest was beaten by others in the hotel, and the hotel will bear the liability for personal injury caused by beating the guest. Generally speaking, when guests stay in a hotel, the hotel has the obligation of security. Because the hotel is an accommodation service contract between the guests and the hotel, according to Article 37 of the Tort Liability Law of People's Republic of China (PRC), if the hotel manager fails to fulfill his security obligations and causes damage to others, he shall bear tort liability, so the hotel shall be responsible for the personal injury of the guests. As for personal spiritual compensation, there is also a legal basis. Please refer to Article 1 of the General Principles of Civil Law. Take Gan as an example, if the other party has compensated the attacker, at this time, personal and mental compensation can make the opposite party apologize to the guest as punishment.