Combining body language, language and voice, this paper discusses the etiquette requirements of hotel communication with guests.

According to my years of practical experience, to sum up, I think we can simply analyze it from three aspects:

1, basic image. Let people agree with you and accept you at the first sight. This aspect is mainly your personal gfd, professional dress, makeup and mental outlook. This is pleasing to the eye.

2. Language etiquette. That is to say, honorific and technical language are in place. That sounds very pleasant.

3. Operating etiquette. In other words, your every move is very professional and in place, not deliberate or blunt. Let people enjoy warmth and nature.

I believe you can understand the above contents with your understanding of the hotel.