Hotel supervisor job responsibilities

Hotel supervisors need to control the operation and service status of each hotel, rationally allocate manpower, material resources, and financial resources, fully complete task indicators and work plans, and continuously improve hotel operation and management levels and service levels. Below is the job responsibilities of a hotel manager that I have compiled for you. You are welcome to learn from and refer to them. It will definitely be helpful to you.

Hotel Supervisor Job Responsibilities 1

1. Maintain the hotel's image, improve service awareness, implement department work plans, and report work to the operations manager regularly.

2. Responsible for the operation and management of the front desk, ensuring the service quality of reception, checkout, inquiry, phone transfer and other services.

3. Check the appearance and work progress of employees, supervise employees to act in accordance with the rules, and conduct performance appraisals of subordinate employees on schedule according to the company's relevant assessment reward and punishment systems.

4. Ensure the normal operation of equipment in the area under your jurisdiction, do a good job in the storage and maintenance of facilities and equipment, and report problems to superiors in a timely manner.

5. Responsible for the management of reserve funds at the front desk checkout, account monitoring, key card issuance and recycling.

6. Reasonably arrange the work of subordinates and coordinate employee relations.

Hotel Supervisor Job Responsibilities 2

1. Responsible for the cleaning and service of guest rooms in the area, grasp the guest situation, reasonably arrange manpower, organize and direct subordinate employees, and strictly follow work procedures and requirements, and do a good job in cleaning the guest rooms and environment in the management area, as well as guest greeting and reception services.

2. Understand the status of various facilities and equipment in the management area, and propose repair, update and purchase plans in a timely manner.

3. Understand the status of guest rooms in the management area, and be responsible for collecting and handling items left by guests.

4. Responsible for the sending, receiving and safekeeping of floor master keys.

5. Responsible for the management of guest room supplies, keeping warehouse items neatly stacked, properly used, and consumption properly controlled. Make detailed inventory lists and budget applications to ensure daily and monthly settlements and consistent accounting.

Hotel Supervisor Job Responsibilities 3

1. Responsible for the calculation and review of hotel employee salary and performance.

2. Responsible for the recruitment, entry, change and resignation procedures of hotel employees.

3. Employee labor contract management, social security payment management, and personnel file management.

4. Employee dormitory management.

5. Complete other tasks assigned by the leader.

Hotel Supervisor Job Responsibilities 4

1. Conscientiously implement the business and management instructions issued by the department manager, implement various work tasks, and be responsible for the job arrangements of employees.

2. After going to work, carry out shift handover work, check whether the safe keys are complete, understand the problems left at work, and track them.

3. Daily check the appearance, service attitude, wearing of work clothes and work badges of required employees, and the living conditions of the job, and be responsible for the attendance assessment and registration of employees.

4. Responsible for the daily training and supervision of the required employees, and regular technical assessment of the employees to understand the business proficiency of the employees; frequently check the cashier's operation process, and if any errors or omissions are found, they should be supervised and corrected in a timely manner .

5. Supervise the bellman to do a good job in hygiene, umbrella records, luggage storage records, etc., and record the random inspection results.

6. Supervise and educate employees to care for and correctly use various mechanical equipment, such as computers, printers, calculators, purple lights, etc., to ensure the normal operation of various equipment.

7. Reasonably arrange the commuting time of personnel, be responsible for scheduling and resting, and flexibly mobilize personnel positions when there is a shortage of personnel to ensure the normal progress of work.

8. While on duty, accept and handle customer complaints, make records and report to the manager.

9. You must read the messages in the handover book every day when you go to work, handle matters that need to be tracked, and report them in a timely manner.

10. Improve and maintain the cleanliness of the lobby environment

11. Inspect and supervise employees to strictly follow various service procedures and standards to provide guests with quality services.

12. Make every effort to meet customer needs, handle customer complaints seriously, and report problems that cannot be solved to superiors in a timely manner.

13. Ensure that the check-in registration complies with relevant regulations and is detailed, accurate and clear. Check regularly every day to accurately control room status. If you encounter room changes, special room arrangements, etc., you must promptly notify the relevant departments.

14. Check emails and messages regularly every day to ensure that they are sent, stored and recorded accurately.

Hotel Supervisor Job Responsibilities 5

Ensure that guest check-in and check-out procedures are carried out in an orderly manner;

Strictly implement checkout and financial procedures;

Contact relevant departments (such as engineering department, housekeeping department, security department, etc.) to solve problems for guests;

Record the situation of each shift and read the handover book;

Serve with a professional attitude Handle customer complaints;

Provide customers with accurate messages and wake-up services;

Send and receive emails, express mail, packages, etc. on behalf of customers;

Answer customer questions Inquiries about various information.

Hotel Supervisor Job Responsibilities 6

1. Supervise the housekeeping staff to do a good job on the floor and be able to personally participate in service work to keep the floor clean and the environment in good condition;

2. Track and inspect each floor in a timely manner, and make corrections to unqualified areas;

3. Supervise cleaning staff to conscientiously implement hotel cleanliness and departmental rules and regulations;

4. Do a good job in coordination among employees;

5. Do a good job in employee attendance and training;

6. Assist the hotel manager to carry out his work.

Hotel Supervisor Job Responsibilities 7

1. Be fully responsible for the operation and management of each hotel under the group, and lead employees in each department to achieve the annual revenue targets;

2. According to the company's development strategic plan, plan, promote, organize and coordinate various hotel operation plans, and conduct market development tracking and strategic adjustments;

3. Guide and coordinate the business development of various functional departments, supervise, Check each store manager's effective performance of job responsibilities, and conduct assessments and evaluations to improve work efficiency;

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