Personal work plan for front desk manager

Time flies by like a fleeting moment, and our work will usher in new progress. It’s time to make a plan for the next study. How should the plan be drawn up? The following is the personal work plan of the front desk manager that I compiled. Everyone is welcome to learn from and refer to it. I hope it will be helpful to everyone. Front Desk Supervisor Personal Work Plan 1

The year 20xx is coming to an end, and various departments in the company are already preparing year-end summaries. As a member of the administrative front desk of our company, I naturally need a summary. . Of course, after summarizing, you must have a New Year's work plan, so that you can achieve better results in the next work and avoid being busy for a long time without knowing what you are going to do.

In this year, my work has been carried out fairly smoothly. Although I have not made great progress, it is still satisfactory in all aspects. This is all thanks to the leaders and colleagues. Without their help, my work would not have gone smoothly. Therefore, in the new year, I cannot live up to everyone's expectations of me. I must continue to maintain a good attitude towards learning and strive to further improve my personal abilities in the new year. To this end, I plan to spend time learning more business-related knowledge in 20xx. In today's society, the requirements for various positions are getting higher and higher. Take my administrative front desk as an example, not only do I have to deal with To handle all the big and small matters in the company, you have to collect all the information and data. As time goes by, I feel that the knowledge I have is less and less able to meet the needs of the company, so in order to avoid myself being Eliminating and improving oneself is absolutely necessary.

In order to better complete my work, I decided to learn more from the seniors in the company. In addition, I will communicate more with other departments in the company, so that I can facilitate the development of my work. . The work at the front desk is relatively tedious. Many things in the company require me to do a little bit. Doing these things for a long time will actually make me feel boring, so I have to pay attention to adjusting my mentality. I think it is necessary to communicate more effectively with colleagues and relax after get off work. In addition, I also need to pay more attention to my personal image quality. After all, I am a front desk worker and I have to often deal with people inside and outside the company. If I behave unprofessionally, I will definitely be laughed at. If Therefore, if you disgrace the company, you will become a sinner, so learning more and communicating with others is also the focus of my work.

In the new year, I will continue to follow the company's pace and strive to further improve my knowledge and work efficiency. At the same time, I will also listen carefully to the opinions of my seniors and gradually change I will get rid of my bad habits and become a qualified front desk worker. I believe that with your help, I will definitely achieve better and better results in my work. Front Desk Supervisor Personal Work Plan 2

In the past year, with the support of the company's superior leaders, party branches, and the cooperation of various departments and workshops, various tasks assigned by the company were completed. In order to better complete the company's various tasks in 20xx, formulate the following work plan:

1. Strengthen your own learning and continuously improve your business capabilities and management level through learning and practice.

2. Implement rules and regulations and strictly manage safety. "Safety comes from long-term vigilance, and accidents come from instant paralysis." Safety is based on prevention. Safety production is a constant and unremitting work. Check the safety of the workshop from time to time. Hidden dangers and resolved in a timely manner when problems are discovered. Production safety training and safety fire drills must be held regularly to make employees have a strong awareness of production safety. Employees must be educated and guided to abide by operating procedures and must not operate in violation of regulations. Make safety work a priority, and pay close attention to it, do it solidly, and do it well.

3. Improve the operation of equipment and assign responsibility for equipment maintenance in the automation equipment transformation workshop, keep maintenance records, supervise employees to maintain each piece of equipment, and improve equipment operation rate.

Invest in workshop processes and automation equipment to improve product quality, ensure production capacity and production efficiency.

4. Economize and tap potential, reduce costs and increase efficiency. Due to fierce market competition, rising prices of raw materials and increases in worker wages and other factors, products have low profits. The production department must first strengthen internal management and reduce production costs; secondly, Pay close attention to the implementation of the work of managers above the team leader, and strive to bring the level and skills of each manager to a new level; third, improve the pass rate of products for one-time inspection, attach great importance to product quality and actively cooperate with the engineering department and quality Department, strictly control the production process and quality rectification work, and use training and regular meetings to instill the concept that quality is the life of the enterprise to all employees. From the production of parts to the assembly of the assembly, each step requires strictly regulated operations. The quality of the product depends on production. Only by improving production skills can we not accept or produce substandard products, and do not pass on defective products. Qualified products to reduce the waste of unqualified products.

5. Combined with the current continuous increase of the company's new products and the increase in production of old products, the production capacity of the injection molding workshop cannot meet the needs of the assembly workshop. The injection molding workshop purchases injection molding machines and produces waste on the injection molding machines. To solve the problem that more and more large molds cannot be arranged for production and to increase the pressure of automatic robots to solve the shortage of personnel. According to the current space problem in the injection molding workshop, all injection molding machines are re-planned according to their brands and models during the off-season, and the distance between injection molding machines is compressed to solve the problem of insufficient space and on-site management and aesthetics after adding injection molding machines.

6. Recruit as many skilled adjusting personnel as possible to the injection molding workshop to improve the stability of product quality.

7. As most stamping parts still have low production capacity of single-punch molds, try to change single-punch molds to extreme molds next year, add a medium-speed punch press or add a high-speed punch press, and convert some parts Molds with large output are changed to punch machines or high-speed molds to increase production capacity and improve product quality stability. Front Desk Supervisor Personal Work Plan 3

Because the professional knowledge of the front desk receptionists and mechanics is not professional and extensive enough, and the service details are lacking, when contacting customers, they are sometimes unable to provide the services that customers need. It even makes customers feel distrustful. Therefore, we need to continue to strengthen the professional knowledge training of front desk receptionists and machine repair personnel, improve business capabilities, and strengthen technical levels; in the service process, service personnel should think from the perspective of customers, consider customers, and provide customers with real services. Make constructive suggestions to customers so that our services can make them more satisfied.

1. Summary of the work in the first half of the year

In the past, our after-sales service standards were not in place at the front desk and in the workshop, and the staff were not very attentive to their work, resulting in Make mistakes in some avoidable work details, so in the second half of the year we need to enhance the sense of responsibility of managers and employees for their work, let employees know the current status of the company and future plans, as well as the market and future trends, and let them realize their stable work It is directly linked to the revenue of the company's corporate development, allowing employees to change from passive to proactive. Judging from the current service industry, if a company wants long-term and stable development, service is the top priority. The front desk is Buick’s after-sales window to the outside world. Every move of the front desk receptionist represents the image of Buick’s after-sales service. Therefore, we must establish a good image for Buick’s after-sales service and even the company, and be recognized in the minds of customers, so that our company can continue to develop and grow. Go down.

In terms of marketing strategy, Buick’s after-sales department was insufficient in maintaining loyal customers in the first half of the year. There was also a certain amount of loss of customers as new customers continued to be added. Therefore, in the second half of the year we must cultivate and maintain a group of long-term customers. Stabilize the old customers who cooperate with us and develop new loyal customers. We will give these customers real care in our daily work. Of course, care is based on mutual benefit. Only in this way can we survive the good and bad times of the market and let these customers always follow us. Truly "care about you more than you".

Price rationalization.

The price is also one of the important factors that influence customers to enter the factory. We provide customers with better services and reasonable prices, and always formulate reasonable maintenance plans from the customer's perspective, thereby saving customers money and going beyond. Customer expectations.

In the current market environment, every company is in a state of low profit or loss. This requires every manager and employee of our company to save money and reduce consumption, save every penny for the company, and do For Buick after-sales service, savings should be made from entertainment expenses, daily work supplies, etc.

1. Do a good job in internal personnel management, and ensure strict management systems and clear division of labor.

2. Based on the existing regular meetings, further deepen the content of the regular meetings, improve the depth and breadth of the discussions, and build the service quality seminar into a communication platform for all service personnel to learn from each other, learn from each other, and share Service experience, stimulate ideas.

3. We will innovate and improve services based on the existing service standards, focus on service details and humanized services, improve the qualifications of service personnel, improve the salary assessment and treatment standards of waiters, and strengthen daily Service, establish a high-quality service window, create service highlights, and innovate service brands on the basis of the brand.

4. The responsibility for property management is assigned to the person, there are rules to follow, well-documented, someone to implement and someone to supervise.

5. Increase efforts to maintain member customers.

6. Strict management system and employment training system, clearly define job assessment levels, enhance employees' awareness of competition, and improve personal quality and work efficiency.

7. Enhance employees’ efficiency awareness, strengthen cost control, and save expenses. Train employees to develop good conservation habits, share water and electricity, etc., detect waste, stop it in a timely manner, and strictly implement relevant penalty systems.

8. Strengthen the coordination relationship between departments.

9. Pay attention to food safety and hygiene, and do a good job in various safety management.

2. Work plan for the second half of the year

I think the work of the hotel’s front office supervisor is mainly divided into the following points:

⑴Assist the manager to do a good job in the front office The overall operation work, and make reasonable arrangements for personnel, and arrange the accommodation of store employees;

⑵ Able to hold 3 regular meetings on time every day, and put forward the shortcomings of the day's work in the regular meetings, and take timely measures Corresponding countermeasures should be taken, and at the same time, the work of the day should be summarized and recorded;

(3) Develop an in-store work schedule. Let the front office staff work according to the work schedule for the day and mark important things on the work list. The purpose of formulating an in-store worksheet is to better understand the work tasks of the day, so as to reflect the transparency and progress of the work;

(4) Master the daily passenger flow and turnover, and analyze the weekly passenger flow and turnover Make statistics on monthly passenger flow and formulate corresponding marketing plans. At the same time, compare the turnover between weeks and months to find out the shortcomings and make summary and corresponding countermeasures;

⑸ Do a good job in the "Three Ones" work of the department's fire safety, including inspection every day, training every Monday, drill every month, and make corresponding records;

⑹ Supervision and delivery service . Implement service procedures and meet the reasonable requirements of guests;

⑺Participate in the reception work in the front office, record the problems discovered during the work, and make corresponding improvement plans; ⑻Develop a training plan. Properly conduct a series of trainings for employees to further strengthen problems discovered at work to avoid them from appearing in future work. Assist employees to establish correct values ????and hotel ethics;

⑼ Work closely with the front desk cashier to record daily turnover.

Master the use of the day's reserve fund, arrange the change reasonably, and ensure the normal checkout of the cashier; Front desk supervisor personal work plan 4

Before officially starting work, I also want to make a plan for my future work. , I have certain direction and goals for my future work efforts. At the same time, I hope that I can work harder in the new stage and live up to the expectations of the company and leaders, and their long-term attentiveness to me. Cultivation and care, I will also try my best to do what I should do in my job, and complete my work conscientiously.

As a supervisor of a cleaning company, my job is to maintain the normal operations of the company and solve various problems faced by the company. At the same time, I also hope that I can better improve myself and my daily work. It is to arrange the work positions and work areas of everyone in the company, and allocate their work tasks. Although my work seems very easy, I only know the hardships when my work is carried out. As a person, I As a supervisor, the most important thing is to arrange the company's tasks reasonably and maintain absolute fairness. The most taboo thing at work is selfishness, so when you are working, you must be more cautious and serious about your work. In everything I do, I also have to set an example to ensure that my work can be carried out smoothly and the company can be operated smoothly.

I clearly know that I can become a supervisor at this time today. My responsibilities and burdens on my shoulders are very heavy. The company and all the leaders of the company have great expectations for me. expectations, and trust me. It is precisely because of this that I can't live up to them even more. I also need to work harder and harder to complete my work smoothly and lead all colleagues in the company to jointly create belongings. A bright future for us and our company. I also have to believe in myself enough, and know that since the company has given me such an important responsibility, it believes in my ability. Therefore, in the future work, I also hope that I can complete what I can do and adjust myself well. Heartbeat, try your best, put your mind and energy into your work, believe that you can do it.

No matter what my specific work content will look like in the future, I will try my best to complete it, and I will also work hard at a better and higher level to strive to become a better cleaning staff. I will also Those who will manage the members of our company well must maintain their original aspirations, stick to their own principles and bottom lines, and be strict enough in the workplace to be a better manager. Not only must they be strict enough with employees, but also be strict enough with employees. I must strictly demand myself and make them convinced enough of me, so that I can complete my work better and achieve better results. I also firmly believe that with my own efforts, with the help of all members of our xx company** *With joint efforts, beauty will definitely belong to us in the future. Front Desk Supervisor Personal Work Plan 5

Every member of the front office is the image window of the hotel. Not only the overall image must be able to accept the test, but the business knowledge and service skills also reflect the management level of a hotel. In order to keep business knowledge and service skills on the same basis, we must do a good job in training. If the training work does not keep up, it will easily lead to employees’ lack of enthusiasm for work and lax professional skills. Therefore, the job plan is based on employee acceptance every month. Necessary weekly training is conducted based on the progress of the business and its application. The training methods are mainly focused on lectures and on-site simulations. At the same time, the training summary of the previous month and the training plan of this month should be submitted to the General Office and the Human Resources Department before the 5th of each month for supervision.

1. Strengthen the sales awareness and skills of employees and increase the occupancy rate

The hotel has gone through ups and downs in the past 19 years, and as time goes by, the hotel’s hardware facilities have also become obsolete. , aging, facing the fierce competition in Jiangmen's hotel industry market, it can also be said that there is a long way to go.

Due to the obsolescence and aging of the hotel's hardware facilities, engineering problems often occur that affect the normal service to guests. For high-end guests, some will be lost with the emergence of new and luxurious hotels. As a member of the hotel, we know that the guest rooms It is one of the important revenue-generating departments of the hotel economy and is also a profit department. Therefore, every member of the hotel has the responsibility and obligation to do a good job in sales. In order to do a better job in sales, I plan to train the front desk receptionists on sales methods and practical skills. At the same time, I will instill the instructions of the hotel leaders, emphasizing that during the reception process, employees will "as long as they are guests who come to the front desk, we will "We should all find ways to keep guests", strive for the hotel's occupancy rate as much as possible, and improve the hotel's economic benefits.

2. Strengthen the management of various reports and customs declaration data

This is the year of the Olympics. China will have people from all over the world coming to China because of xxx. Faced with the sudden arrival of people from all over the world "Offensive", as the reception department of the hotel industry, in order to ensure that the hotel's various tasks can be carried out normally, the job will strictly require the reception desk to complete the registration and upload customs. The front desk will conduct check-in for each guest in accordance with the regulations of the Public Security Bureau. Carry out check-in registration and input the information into the computer. The guest's information will be reported to the local security bureau in a timely manner through the hotel's upload system, and the notices issued by the public security bureau will be conscientiously implemented. At the same time, a dedicated person will be assigned to take care of guest information and related data reports.

3. Respond to the slogan of "energy saving and consumption reduction" advocated by hotel leaders

Energy saving and consumption reduction is a slogan that many hotels have been calling for. Our department will also respond to the call of hotel leaders and strictly require Every employee makes good use of every piece of paper and every pen, trades in old ones for new ones, and collects and cuts used papers into volumes for emergency use at frontline positions. At the same time, we make reasonable adjustments and plans for the switch control of lobby lights, air conditioners, office electricity, and computer electricity in the front desk department.

4. Maintain the habit of communicating with employees to enhance mutual understanding and facilitate the development and implementation of work

Plan to talk to employees in various positions in the department every month, mainly It focuses on work and life, so that employees can find people to talk to in their own work departments. According to the reasonable requests made by employees, the employees' problems will be treated as their own problems and they will be solved with care and to the best of their ability. If the problem cannot be solved, it will be reported to the hotel leadership. Let employees truly feel that they are respected and valued in the department and the hotel.

5. Do a good job in quality inspection within the department

Plan to conduct a quality inspection of department employees every month, mainly checking the appearance, etiquette and courtesy of employees in each position, and job operations Skills and adaptability. The quality inspectors are composed of the department's assistant lobby manager, branch foreman, and manager. If problems are found during quality inspection, a certain amount of time will be given to rectify them. If rectification is not completed within the specified time, individual financial fines will be imposed. Front Desk Supervisor’s Personal Work Plan 6

1. When commuting to and from get off work, you should organize the items at the front desk, check whether all electrical appliances are in good condition, and whether the power is turned off. Check the memo to see what else needs to be done that day. The front lobby must be kept clean and tidy at all times. Newspapers should be sorted out every day. When the number of drinking water barrels is found to be insufficient, call for water delivery in time. When the items required at the front desk are not enough, you must apply for purchase in time, such as tissue paper, copy paper, etc. When the brochures placed in the living room and front lobby are not enough, they should be added in time. When the fax machine, copier, or printer is out of ink, call Mr. Zhao to add ink. If something at the front desk is broken, such as a broken curtain, you need to call a maintenance man to repair it; if there is a problem with the phone line, you need to ask the telecommunications company for help. Any problem must be solved.

2. When receiving a fax, pay attention to who the other party is sending it to, and ask for the content of the fax to avoid receiving junk messages. When receiving a fax, you must transfer it to the relevant person in a timely manner, and check whether there are any defects in the fax. If the other party is faxing automatically, you don't need to receive it. After sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to whether the copied information is complete to avoid missing copies of information. Registration is required for sending and receiving faxes and photocopies. If there are any letters, they must be handed over to the relevant personnel in a timely manner.

3. To receive guests at the front desk and do this job well, the most important thing is service attitude and service efficiency. When you see a visitor, get up immediately and say hello. For first-time visitors, you should ask them clearly their name, who they are looking for, and inform the relevant person in charge after understanding the purpose of the visitor. You should also know whether to leave the guest in the front lobby or the reception room, or to guide the guest to the person in charge. Office, reception room. When receiving guests, you should greet them with a smile, be patient, meticulous, kind and generous. After ushering the guests to their seats, pour tea and inform the guests that the relevant person in charge has been notified and please wait. Turn on the air conditioner in the living room in the summer and open the windows in the winter. At the same time, the living room should be odor-free and the air should be flowing smoothly.

4. When transferring the call, pay attention to polite language and use the company’s standard language: Hello! Foshan Bangpu Company! Then ask if there is anything that can help you, ask who the other party is looking for, what is the matter with your surname, and transfer it to the relevant person after understanding the situation. Be familiar with the short office phone numbers of people within the company. If the caller is for advertising, promotion, or Internet calls that have nothing to do with the company, you should reject the call. If someone is looking for Mr. Li, pay attention to whether the other person is really looking for Mr. Li about the company; if you are not sure, you can transfer it to Zhu Ying. You should also ask clearly for the phone numbers of leaders such as Assistant Li and Manager Yu; you should also remember the phone numbers of leaders clearly, and greet them cordially when you see them calling. Front desk supervisor personal work plan 7

Service process, improve existing brand level, create new brand projects, create service highlights, and establish a good catering brand image.

1. Optimize the wedding banquet service process and improve service quality again

The overall planning plan for the wedding banquet in May 20xx will be optimized to further enhance and highlight the host’s style. Add more popular elements to the hosting session (adjust the background music), improve the packaging of the festive atmosphere, highlight the highlights of the wedding, deepen the audience's impression of the wedding, win more potential customers, and make the wedding banquet service the golden word The signboard was polished brighter.

2. Improve the quality of seminars and establish a good communication platform

Based on the existing service quality seminars, further deepen the content of the seminars and expand the number of participants (bars, The person in charge of the management department will participate), improve the depth and breadth of the seminar, build the service quality seminar into a communication platform for middle-level managers, learn from each other, share management experience, stimulate the spark of ideas, and build the quality seminar into Manage brand projects for the food and beverage department.

3. Establish a monthly quality inspection mechanism and announce the monthly quality status of each department

In May 20xx, the health status and engineering status of each department of the catering department will be inspected according to the xxx quality inspection standards , equipment and facility maintenance status, safety management, service quality, employee etiquette and courtesy, food delivery services, labeling specifications, etc. are comprehensively supervised and inspected. Inspection results are published regularly every month, and unqualified departments and positions are punished accordingly to form a " The good operating mechanism of "daily quality inspection and monthly evaluation of quality results" has pushed quality management work to a new level.

4. Use the VIP room as a platform to create service highlights and establish a high-quality service window

We will innovate and improve the VIP room service based on the existing service level, focusing on service details and humanized services, and make structural adjustments to the VIP room service personnel, improve the qualifications of VIP room service personnel, improve the salary of waiters, build the VIP room reception service into a service model of the catering department, and establish the reputation of the catering department. A high-quality service window creates service highlights and creates an innovative service brand based on the banquet service brand.

5. Assist the catering department manager to jointly promote product quality

Production is the core of catering management. In May 20xx, the catering department manager will be assisted in collecting customer opinions and producing products. Do enough work in quality supervision and other aspects to jointly promote product quality.

6. Adjust the training direction and create a learning team

In May 20xx, the training direction will be adjusted to reduce the training density, focus on training effects, provide industry learning-related information, and guide Employees learn professional knowledge and encourage employees to actively participate in catering service skills assessment, bartender professional qualification certification and catering professional knowledge. This has set off an upsurge in learning professional knowledge in the catering department. Employees who have obtained various industry qualification certificates recognized by the state Provide rewards, cultivate knowledge-based management talents, reserve outstanding management personnel for hotel upgrades, and build the catering department into a learning team.

7. Optimize training courses and improve management levels

The main course setting concept for department training in May 20xx is to adjust and optimize some courses in May 20xx so that The courses are more targeted and effective.

8. Cooperate with the Human Resources Department to cultivate employees’ sense of corporate identity and improve their professional ethics

Actively cooperate with the Human Resources Department’s various training efforts, promote corporate culture, and cultivate employees’ understanding of the company. The company's sense of identity improves employees' professional ethics and enhances employee cohesion. The smooth development of the work in May 20xx was all due to the careful guidance and care of the leaders, and it was also inseparable from the help of the Human Resources Department and the Administrative Department. It was also due to the strong support of the various departments of the Catering Department for my work. New Year and New Hope. I hope that in the coming year I will receive more guidance and correction from my leaders at work, and that I will receive more friendly and active cooperation and support from my colleagues at work. With the New Year and a new starting point, I hope to push the catering management work to a new level in the coming year and make the management more perfect, more reasonable and more scientific. Summarizing the past and looking forward to the future, at the beginning of the new calendar, I will continue to carry forward my strengths, correct my shortcomings, further improve my management level, and work hard to build a learning-oriented and excellent catering service team! Front Desk Supervisor Personal Work Plan 8

⑴Assist the manager in the overall operation of the front office, make reasonable arrangements for personnel, and arrange the accommodation of store employees;

⑵Every day Able to hold 3 regular meetings on time, and raise deficiencies in the day's work during the regular meetings, and take corresponding countermeasures in a timely manner. At the same time, summarize the day's work and keep records;

⑶ Develop a hotel work schedule . Let the front office staff work according to the work schedule for the day and mark important things on the work list. The hotel worksheet is formulated to better understand the work tasks of the day, which can also reflect the transparency and progress of the work;

(4) Master the daily passenger flow and turnover, and analyze the weekly passenger flow and turnover Make statistics on monthly passenger flow and formulate corresponding marketing plans. At the same time, compare the turnover between weeks and months to find out the shortcomings and make summary and corresponding countermeasures;

⑸ Do a good job in the "three-one" work of the department's fire safety, including inspection every day, employee training every Monday, drill every month, and make corresponding records;

⑹ Supervision and greeting Serve. Implement the service procedures and meet the reasonable requirements of the guests;

⑺Participate in the reception work in the front office, record the problems discovered during the work, and make corresponding improvement plans;

　⑻Develop employee training plan. Properly conduct a series of employee training for employees to further strengthen the problems discovered at work to avoid them from appearing in future work. Assist employees to establish correct values ????and hotel ethics;

⑼ Work closely with the front desk cashier to record daily turnover. Master the use of reserve funds on the day, reasonably arrange change, and ensure the normal checkout of cashiers;

⑽Handling of customer complaints. Customer complaints are mainly divided into three types: "face-to-face complaints", "telephone complaints" and "written complaints". Hotels mainly make more complaints in person. No matter what kind of complaint you make, you must stand from the customer's perspective. First, you must gain emotional favor and trust. If the customer's request can be resolved face to face, resolve it immediately.

If the problem cannot be solved, the superior should be notified as soon as possible, and corresponding solutions should be made with the leader to solve the problem for the customer as soon as possible. If there is a complaint from a designated person, you must first understand the situation with the person concerned. If the problem can be solved within your own authority, you will solve it yourself. If it exceeds your working ability, you should immediately ask your superiors for instructions, report the situation truthfully, and communicate with Leaders discuss solutions and put forward their own ideas, solve the problem for the guest as soon as possible, and inform the guest of the handling opinions of the designated complaint person, and then apologize to the guest, and do not let the guest take away the dissatisfaction. Such customer complaints must be handled in a win-win situation between the interests of the company and the interests of the customers.