What questions will be asked in the internship interview for senior students at Sheraton Hotel?

Hello, specific questions may be asked later. I've collected some frequently asked questions that I hope can help you. Frequently Asked Hotel Interview Questions

Q: How do you know you're qualified for this job?

Answer: I studied hotel management, and with my internship, I am suitable for this job. I believe I can succeed.

Q: What have you learned at your current hotel?

Answer: Only high-quality service can bring profits to the hotel. And I deeply realized that serving gentlemen and ladies with the attitude of gentlemen and ladies is not only to provide high-quality services to guests, but also to improve one's own cultivation.

Q: What problems have you encountered in your current hotel?

Answer: Customers often complain that the service is too slow. They usually hope that we can provide them with a series of supporting services, including some small details.

Q: Please introduce your hotel and your job responsibilities

A: This is a hotel-style service apartment with 108 rooms per ***, and most of the guests It is for long-term residents (renting starts from one month), and there are also rooms for retail rent. My job is as a front desk receptionist, responsible for daily check-in and check-out procedures. I also take care of the switchboard and provide corresponding needs for all guests in the hotel.

Q: What do you think is your advantage?

Answer: I have a cheerful personality, like to deal with people, and am willing to help others. I am also good at listening and have good communication skills. This helps me a lot in my work.

Q: Please introduce your daily work flow

Answer: My job is a shift system. I work 12 hours a day. My main job in the morning is to handle C/O procedures. and corresponding services. At noon, you need to prepare the day's report and check the cashier amount; in the afternoon, you start to handle C/I procedures. During this period, you need to deal with various complaints and needs of customers. At night, I work as the night shift manager to handle the night affairs of the apartment. In addition, the night review work at the front desk must be completed: checking the number of rooms, deposit collection, etc.

Q: How do you handle customer complaints?

Answer: When a guest makes a complaint, first apologize to the guest, then listen patiently and understand the situation. If it is a mistake in the apartment's work, make appropriate compensation after apologizing to the guest. For complex issues, it is necessary to alleviate the customer's excessive mentality, do not express your position immediately, and report to the superior leader before giving an answer to the customer.

Q: How do you know you are qualified for this job?

Answer: I studied hotel management, and with the internship, I am suitable for this job. I believe I can succeed.

Q: What have you learned at your current hotel?

Answer: Only high-quality service can bring profits to the hotel. And I deeply realized that serving gentlemen and ladies with the attitude of gentlemen and ladies is not only to provide high-quality services to guests, but also to improve one's own cultivation.

Q: What problems have you encountered in your current hotel?

Answer: Customers often complain that the service is too slow. They usually hope that we can provide them with a series of supporting services, including some small details.

Q: Please introduce your hotel and your job responsibilities

A: This is a hotel-style service apartment with 108 rooms per ***, and most of the guests It is for long-term residents (renting starts from one month), and there are also rooms for retail rent. My job is to be a receptionist at the front desk, responsible for daily check-in and check-out procedures, and also taking care of the switchboard to provide corresponding needs for all guests in the hotel.

Q: What do you think is your advantage?

Answer: I have a cheerful personality, like to deal with people, and am willing to help others. I am also good at listening and have good communication skills. This helps me a lot in my work.

Q: Please introduce your daily work flow

Answer: My job is a shift system. I work 12 hours a day. My main job in the morning is to handle C/O procedures. and corresponding services. At noon, you need to prepare the day's report and check the cashier amount; in the afternoon, you will start to handle C/I procedures. During this period, you need to deal with various complaints and needs of customers. At night, I work as the night shift manager to handle the night affairs of the apartment. In addition, the night review work at the front desk must be completed: checking the number of rooms, deposit collection, etc.

Q: How do you handle customer complaints?

Answer: When a guest makes a complaint, first apologize to the guest, then listen patiently and understand the situation. If it is a mistake in the apartment's work, make appropriate compensation after apologizing to the guest. For complex issues, it is necessary to alleviate the customer's excessive mentality, do not express your position immediately, and report to the superior leader before giving an answer to the customer.