Hotel guests owe a lot of money, and you have been collecting it without replying. What should you do?

The amount owed by the guest is relatively large. If you want to contact a guest, it is difficult to get a reply from the guest through non-positive communication methods such as telephone and email. Without active communication, the efficiency of solving problems will be quite low. Therefore, we don't need to send text messages, emails and phone calls blindly, but try our best to make our guests appear in front of us. This is much easier to discuss.

Since the guest can owe a huge sum of money, it means that the guest should be a frequent visitor or spend a lot of money in the hotel at one time. Then we also have reason to give guests relevant certificates and other hotel consumption discounts. First of all, I think I'll call the guests and say that there are some important things or letters that the guests missed last time. Please pick it up at the hotel at your convenience. In addition, the hotel did not give back because of the long-term or huge consumption support of the guests. In a word, don't let the guests know our ultimate goal.

When the guest comes, we will give him some coupons or other consumer services such as hotel beauty. Then gently mention the payment to the guest, or explain the inconvenience and consequences caused by his arrears to the hotel. Ask face to face, I believe he will not be ashamed to default. Big shots, they believe they will be in debt, they exaggerate in public and make trouble. It is best if the guest can promise to handle the repayment, but if the guest is rude or refuses to make trouble, it is the guest's fault. We can whisper to the guests that this matter will be handled by the police officer. Of course, such a decision will only be used as a last resort. If you can, you'd better not use it like this.