Modern hotel management mode

China is an ancient civilization with a long history of more than 5,000 years, and it is also a populous country with many nationalities. With the development of modern science and technology, people's living standards have gradually improved, and hotels are the birthplace of modern food culture. At the same time, the hotel has become an industry, and the management of this industry has also put forward requirements. Modern hotel management is to decide the management of a hotel according to its scale, decoration and development trend. However, in terms of hotel management, I personally think:

First, the compass of hotel management The problem of future hotel growth is very important for any hotel. Any successful hotel should have a future strategy, so as to attract outstanding talents to join, * * * create great undertakings and contribute to the society and national economy. Hotels that are not sure about their strategic goals in the hotel industry will soon be eliminated by the hotel industry.

At the same time, the establishment of the hotel's future strategy for its own good development depends on the examination of the hotel's external environment, the confirmation of the hotel's mission, and the expectation of the ability platform needed to complete the hotel's mission. In western developed countries, that is, European and American countries, the hotel president explains the hotel's future strategy to employees; Make the hotel brand the first brand in the national hotel industry and even the world brand. In the process of hotel development, hotel managers at all levels constantly publicize and expound this goal. Every new employee in the hotel knows this goal on the first day of work. This will enable all employees of the hotel to have the same grand plan and the same future as the hotel development. So everyone knows what the hotel will look like in the future. At the same time, it also achieved the goal of building employees. These, as far as the domestic hotel industry is concerned, are far from perfect. The established future strategy will guide the hotel to a new journey, and will also directly affect the hotel's business planning, talent management, performance management and other aspects. Obviously, the hotel's future strategy also shows its. Internationalization of talents? The strategy is imperative, otherwise the hotel will not be able to meet the rapidly growing demand for human resources, otherwise it will not be able to make the hotel operation smoother and remain invincible in the socialist development, reform and hotel economic competition in new China today.

Second, in the political arena of hotel management, how to lead and guide the hotel to advance, survive and develop is hotel management? Not at all. ?

First of all, we must establish a hotel culture.

Hotel culture is the product of hotel development and the soul of the hotel. At the same time, it is also the program of hotel spirit. It is a living force, leading and leading the whole hotel to make great strides. Therefore, we should continue to explore and reform the hotel culture, even if the hotel has its own color and style, so that the thoughts and behaviors of every employee working in the hotel are influenced by the hotel culture. Such as the hotel's various rules and regulations, service standards, etc. All of them are tangible laws to regulate employees' behavior, and hotel culture exists in employees' hearts as intangible laws. Hotel culture can be compared to the brain of behavior, which provides the core values of the hotel through ceremonies and incentives, tells employees what is the most important goal in the hotel, what is advocated and not advocated by the hotel, and can guide and create employees' attitudes and behaviors to work in the same direction. Therefore, the hotel's investment in hotel culture can often reduce the huge cost of human resource management. As a hotel, its high-standard service quality is its life and soul, and also its capital to participate in the competition.

Therefore, the hotel should create a strong service-oriented hotel culture, let employees accept the hotel culture, and at the same time, its various complicated rules and regulations will be deeply internalized in the hearts of employees. Hotel culture mainly includes two aspects:

1, the spirit of the hotel, that is? Take the store as home? ,? Proud of home? .

Is the store happy for me? I'm ashamed of the store? Share the fate with the hotel? Wholeheartedly working for the hotel, * * * creating infinite brilliance of the hotel? .

2. Establish eighteen thoughts:

(1) What is the concept of the law on migrant workers? If you don't work hard today, try to find a job tomorrow. It's not that work needs you, but that you need work. ?

(2) The idea that there is no such good hotel in the world.

(3) The concept that working for a hotel is equal to working for yourself.

(4) The concept of creating a first-class hotel.

(5) Be a useful person to the hotel.

(6) the concept of service consciousness.

(7) the concept of interest.

(8) The concept of efficiency.

(9) The idea of quality first.

(10) The idea of hotel competition.

(1 1) The idea of creating self-value.

(12) The idea of being the best employee.

(13) The idea of being a talent.

(14) The concept of "all glory".

(15) the idea of losing everything.

(16) Management is a progressive concept.

(17) Excellent hotel culture is the fundamental concept of hotel progress, survival and development.

(18) The highest goal in life is the idea of great professionalism. The main content of hotel culture.

1, the manager of hotel catering department is the first.

Hotels should establish the most important hotel culture, which shows that hotels attach importance to the improvement of productivity. The idea that everything serves the front-line catering department also urges other departments of the hotel to make positive progress and launch healthy competition, thus achieving the purpose of hotel management. Every year, the hotel gives some special courtesy to the department managers who have performed well in hotel sales and management to praise the outstanding performance of these employees and as a souvenir.

2 unite and cooperate, * * * create brilliance together.

In the hotel, not only the hotel should make progress, but also the individual should make progress, right? Unity and cooperation, * * * create brilliant. ? For hotel employees, with the rapid development of China hotel industry, their growth opportunities have emerged. We want employees to believe that it is very important for hotels to make career development plans for them. That is to meet the young people's willingness to innovate and expand, and at the same time meet the hotel's demand for personnel reserve in the long-term development process. In western developed countries, hotel employees don't stay in one position for long. If you have worked in a position for three years, someone will come and pat you on the shoulder; Why haven't you been promoted for so long? At present, in Europe, America and other countries, hotel managers have a good educational background and grow up step by step from their departments. From managing a department to managing the whole hotel and even managing the whole group. The hotel's stepped career development channel allows every potential employee to see the hope of climbing. For suppliers, hotels not only bring opportunities for rapid growth, but also make them more competitive in the market, which is conducive to their own development. Under the guidance of the hotel's future strategy, the hotel, employees, partners and joint venture partners can form a close team through mutual communication and active cooperation, which can achieve the result that the performance is far greater than the personal performance. At the weekend, the managers of hotel management departments discussed and exchanged experiences with partners and suppliers on the future development direction of mutual cooperation, which strengthened communication between them, strengthened the cohesion of the hotel and the confidence of all people in pursuing Excellence together. And these, as far as domestic hotel industry is concerned, are still poor.