Traditional Culture Encyclopedia - Hotel franchise - The basic process and etiquette of receiving leaders
The basic process and etiquette of receiving leaders
1. Arrange the pick-up route and vehicles according to the other party's transportation mode, and arrive at the platform, airport or dock half an hour before the other party's departure, flight, steam turbine and arrival time.
2. According to the personnel data collected in advance, arrange to receive the personnel with the same identity and position as the guests. According to the principle of respect, people at the same level or higher level generally tend to receive each other at the scene. If for some reason, the host with the corresponding identity can't go, the host who greets the guests should explain politely.
3, according to the purpose of visiting guests, arrange the trip in advance, and inform the guests of the hotel, hotel, dining place, time, etc. If the guests have their own views on the activity process, they can make adjustments according to the needs of the guests. This process needs to be smooth.
4. Gift exchange: the etiquette of giving gifts. First of all, we should understand the habits and personality of the gift giver, his identity, hobbies, habits and taboos. The price tag of the gift must be torn off. Avoid giving two people you know the same gift at the same time. This will make you feel like a wholesaler.
It is not uncommon to put forward valuable small projects at the first meeting. Giving gifts in a relationship can improve a person's good attitude. After the work is completed, the shower will leave a deep impression on the guests, and it is also a way to deepen friendship and look forward to the continued cooperation between the two sides. Daily hot news is updated in real time.
Matters needing attention in receiving leaders
When the superior visits, the reception should be thoughtful. Listen carefully and remember the work assigned by the leaders; Leaders know the situation and should answer truthfully. If the leaders come to offer their condolences, they should express their sincere thanks. When the leaders leave, they should get up and say goodbye to each other.
When subordinates visit, the reception should be cordial and warm. In addition to the general guest etiquette reception, listen carefully to the questions reflected. If you can't answer at the moment, reply politely. After the visit, get up and see me off.
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