What should travel agency customer service do?

1. Complete customer services such as air ticket reservation, hotel reservation and conference service within the jurisdiction of the department.

2. Maintain and develop the good relationship between the company and customers, and provide necessary support for the business development of the sales manager;

More than 3.2 years experience in gold medal customer service in travel agencies, hotels and other industries, familiar with the entire membership card operation process;

4. Understand the relevant information of the industry market and suppliers' products and services in a comprehensive and timely manner, communicate and negotiate with relevant suppliers according to the company's needs, maintain the relationship with external suppliers, and adjust supplier resources in a timely manner;

5, responsible for the related work assigned by the leadership.