Hotel staff specification

1. Hotel management system. What are the rules and regulations of hotel staff management system? 3. Hotel management rules and regulations Hotel management system

Hotel management rules and regulations

Employee code

First, the work attitude:

1, according to the hotel operation process, complete all the work accurately and timely.

2, employees have different opinions on the boss's arrangement but can't convince the boss, in general, should obey first.

3. When the employee is not satisfied with the reply from the immediate superior, he can go above his level and report to the superior.

4. Work hard, be enthusiastic, speak kindly, be modest and prudent, and behave steadily.

When dealing with customers' complaints and criticisms, you should listen calmly and explain patiently. Under no circumstances should you argue with the guests.

Problems that cannot be solved should be reported to the immediate superior in time.

6. Employees should get ready for work ahead of schedule. Do not leave without leave or leave early during working hours. In the next

Employees on duty are not allowed to leave their posts before taking over. Employees should leave the hotel within 30 minutes after work.

7. Employees are not allowed to receive visits from relatives and friends anywhere. Employees are not allowed to use the guest phone without the consent of the department head. Do you want to make a personal call from outside?

If you have connections, you can apply to your immediate superior for emergency affairs.

8, it is forbidden to string hillock at work, chatting, eating snacks. Smoking is prohibited in public places such as restaurants, kitchens and dressing rooms, and things unrelated to work are not allowed.

Things.

9, hospitality, standing service, use polite language.

10, without the approval of the department manager, employees are not allowed to be guests in the restaurant, and managers at all levels are not allowed to use their powers to give various special benefits to relatives and friends.

Second, uniforms and work cards:

1. Staff uniforms are issued by the hotel. Employees are responsible for keeping their uniforms.

2. All employees should wear work cards as part of their work clothes. If you don't wear a work permit, you will be detained in 5 yuan. If employees lose or damage their work cards, you need to reissue them.

Should pay 65,438+00 yuan.

3. When employees leave their jobs, they must return their work clothes and work cards to the competent authorities. If they don't return it or their work clothes are damaged, they must pay for the clothes.

Three, appearance, appearance, manners and personal hygiene:

1. The mental outlook of employees should be natural, smiling and dignified.

2. Employees' work clothes should always be kept clean and tidy.

3. Male employees should shave, and their hair should not be ears and collars.

4. Female employees should comb their hair and use hairpins.

5. Male employees should wear leather shoes, and slippers or sandals are not allowed. Female employees should wear shoes and socks should be patched in flesh color.

The end can't be exposed outside the skirt.

6. Fingers should be smokeless, and female employees can only use colorless nail polish.

7. Only watches, wedding rings and earrings without pendants are allowed. Kitchen staff are not allowed to wear rings at work.

8. During working hours, don't cut your nails, pick your nose, pick your teeth, cover your hands, yawn or sneeze.

9, keep quiet during working hours, it is forbidden to talk loudly. Speak lightly, walk lightly and operate lightly.

Four. Appendix:

1. Any money or belongings found anywhere in the hotel should be immediately handed over to the supervisor for detailed records.

2. If the item is unclaimed for three months, the hotel management will decide how to deal with it.

3. Failure to report the collected information will be regarded as theft.

Verb (abbreviation for verb) Hotel property:

Hotel supplies (including those issued to employees for use) are hotel property. Whether it is negligent damage or intentional damage, the parties concerned

Compensation must be made as appropriate. If an employee commits theft, the hotel will immediately dismiss him and hand him over to the public according to the seriousness of the case.

Security will take care of it.

Sixth, attendance.

1. Employees must go to work according to the shifts arranged by department heads. If it is necessary to change the shift, they must first get the permission of the department head.

2, in addition to the supervisor above management personnel, all employees must sign the work card to and from work.

3. If an employee forgets to sign the card after work, but can prove that he is at work, he will be deducted no more than 50% of the salary of the day each time.

4. It is forbidden to sign cards for others. In case of violation, the cardholder and the cardholder will be disciplined.

5. If an employee can't go to work on time in an emergency, he should call the head of the department for approval and go through the leave formalities, otherwise it will be treated as absenteeism.

Work processing.

6. If the work card is lost, report it to the personnel department immediately, and issue a new card after being approved by the department head.

7. Employees are not allowed to leave the store during working hours without approval.

Seven, staff wardrobe:

1. The competent department is responsible for the configuration of staff wardrobes. When necessary, two or more employees can share a wardrobe.

Employees' wardrobes cannot be transferred privately, and those who violate them will be disciplined.

2. Employees should always keep the wardrobe clean and tidy, and food, drinks or dangerous goods are not allowed to be stored in the wardrobe.

3. When the department in charge rationed the wardrobe, a key was issued free of charge. If you lose your key, you must pay RMB 10 yuan.

4. If there is an emergency or the employee forgets to bring the key, he can borrow the spare key from the personnel department, but it must be approved by the department head.

Those who intentionally damage the wardrobe shall be compensated and given disciplinary action.

5, are not allowed to put the lock or key on the wardrobe without authorization, the competent department can check the wardrobe at any time, check twice.

The above personnel were present.

6, are not allowed to sleep or stay in the locker room, are not allowed to spit in the locker room, smoking, throwing garbage.

7. When employees leave the store, they must clean the wardrobe. If they don't clean the wardrobe in time, the hotel has the right to clean it.

Eight, staff channel:

1. Employees enter the store from the designated employee passage when going to and from work.

2. Backstage employees are not allowed to enter the public places and restaurants in the store and use the hotel at will because of non-work relationship.

Guest facilities.

3. Employees who want to leave the hotel during working hours should apply to the competent department, and can only leave the hotel with the consent of the department head.

Nine, hotel safety.

1. When employees enter or leave the hotel, the supervisor reserves the right to check their belongings at any time.

2. Employees are not allowed to leave the store with luggage and parcels. Under special circumstances, they can only leave the store with the consent of the department head.

X. circuit failure:

When the circuit fails, the following measures should be taken:

(1 Inform the maintenance personnel to take emergency measures immediately, and do not handle it without authorization.

(2

What are the hotel staff management rules and regulations?

The rules and regulations of the hotel staff management system are:

First, the work attitude:

1, according to the hotel operation process, complete all the work accurately and timely.

2, employees have different opinions on the boss's arrangement but can't convince the boss, in general, should obey first.

Second, uniforms and work cards:

1. Staff uniforms are issued by the hotel. Employees are responsible for keeping their uniforms.

2. All employees should wear work cards as part of their work clothes. If the employee does not wear the work card, the 5 yuan will be deducted. If the employee loses or damages the work card and needs to reissue it, the employee should pay 65,438+00 yuan.

Three, appearance, appearance, manners and personal hygiene:

1. The mental outlook of employees should be natural, smiling and dignified.

2. Employees' work clothes should always be kept clean and tidy.

3. Male employees should shave, and their hair should not be ears and collars.

management level

The management level of a hotel is generally in the form of a pyramid, from the bottom to the top of the tower, from wide to narrow. The higher the management scope, the more difficult it is, and the lower the management scope, the smaller the management scope. The common hotel management in China is linear functional management. In this management system, leaders, managers and waiters at any level should be clear about their business scope, job responsibilities, job skills and knowledge.

Hotel management rules and regulations

Hotel management rules and regulations are as follows:

First, consciously abide by the hotel management system, be civilized, polite, ethical and disciplined. We should be proactive, love our jobs, be good at learning and master skills.

Two, to dress for posts, listing service, dignified appearance, generous behavior, standardized language, civilized service, polite hospitality, initiative and enthusiasm.

Third, the room attendant should clean the room according to the procedures and requirements every day, and fill in the room cleaning daily report carefully; It is necessary to manage the items in the room and report the problems in time.

Four, foreign accommodation personnel, to have my ID card or valid documents for registration, can stay.

5. No outsiders are allowed to stay overnight or stay in the room at will, nor are they allowed to open a room without the consent of the hotel manager to provide accommodation, rest and entertainment for others (including employees).

6. When checking and cleaning the guest room, you are not allowed to touch and take the guest's things without permission, and you are not allowed to ask for items and receive gifts from the guests; If lost items are found, they should be registered one by one and handed over to the public.

Seven, no one is allowed to enter the front desk; The front desk computer shall be managed and operated by a special person, and irrelevant personnel shall not operate it privately; Typing, copying, sending and receiving faxes should be charged according to regulations.

Eight, work time is not allowed to ask for leave, have something to ask for leave from the leadership, are not allowed to shift, shift, are not allowed to play poker, knitting, watching TV and doing things unrelated to work.

Nine, conscientiously do a good job in security work, especially fire prevention and theft prevention, often check, report and deal with problems in time.