Experience of hotel management practice for college students

Hotel management practice is a process in which we understand hotel operation, accumulate work experience and understand our own shortcomings. What have you learned during your internship? The following is my "Experience of Hotel Management Practice for College Students" for your reference only. Welcome to reading.

College students' hotel management internship experience (1) As a graduate majoring in hotel management, I have been applying for xx Hotel for some time. Looking back on this period, it was a precious experience in my life and left me with unusual memories. Looking back on this internship in the hotel, I feel that I have benefited a lot and learned a lot of knowledge that I can't learn in class and books.

During the internship, the unit gave me enough tolerance, support and help. Under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made certain progress.

The opening time of the hotel is xx years, xx months and xx days, and the building is xx floors high, with a total of xx rooms (sets) and a standard room area of xx square meters. The area where the hotel is located is densely populated, with developed commerce and convenient transportation. It takes only xx minutes to drive to xx Station and xx Station. At the xx xx xx hotel.

I was assigned to work at the front desk. Although I prefer the work of front desk reception to restaurants and guest rooms, I am very uneasy. I don't know if I am qualified for this job. The front desk is the facade of the hotel, the place where guests form their first impression of the hotel, and the first department that influences guests and provides services.

The efficiency and profit creation of a hotel basically start from here. Therefore, generally speaking, hotels have higher requirements for front desk staff, and usually require English to pass Grade 3. The front desk service basically covers all the services that the hotel can provide, so the front desk service personnel need to have enough knowledge of all departments of the hotel to provide satisfactory and thoughtful services to the guests.

During my study, I got a deeper understanding of some basic daily operations of hotel guests, such as how to check in and check out, and carried out practical operations.

The work of the front desk is mainly divided into reception, room sales, check-in, check-out and expense settlement. Of course, it also includes answering questions for guests, helping them to handle service requirements, telephone transfer, taxi outbound service and air ticket booking business.

In addition, the front desk is the department directly contacted by the guests, so many requests of the guests will not be directly put forward to the floor attendant, but the first department they contact-the front desk, so the front desk will also work as the coordination center of the whole hotel.

Obviously, the workload at the front desk is very heavy. Moreover, when the hotel receives important guests, it is generally the manager who will give instructions or even handle them personally without any negligence. I have to say, patience and carefulness are the things that every hotel employee must have.

Although the work in the hotel is the same, it is repeated every day, but most of the guests received are tourists from the surrounding areas, so they can feel that different regions have different cultural atmosphere.

The extra requirements of ordinary guests are basically the same, such as a hair dryer, a towel and a clothes hanger, which are usually trivial things; Sometimes some guests will be unreasonable, but as the saying goes: "The customer is God" and "The guest is always right", which are well-known business maxims in the hotel industry.

The work shifts at the front desk of the hotel are divided into three shifts: morning shift, middle shift and all-night shift, with weekly rotation and rest. There are two people in the all-night class, three in the morning class and three in the middle class. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload.

This arrangement is relatively loose, which can be assigned to one cashier, one person is responsible for registering sales, and the other person is responsible for other services and contact work in the case of heavy workload, which can also reduce the pressure on cashiers and make them clear-headed and not make mistakes. Most importantly, this way of working can quickly let newcomers gain experience, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.

Perhaps, in the eyes of others, the work at the front desk is very simple. In fact, the procedure of this work is complicated and numerous. During these months of long or short talk, I found that to do a good job, we must adjust our mentality. No matter whether the work is heavy or leisure, we should complete every job with a positive attitude instead of complaining. When you make a mistake, try your best to make up for it, instead of running away. At present, the salary of the front desk of a hotel is generally the basic salary plus commission, which means that there are many guests staying and the salary is high, which is the motivation to encourage everyone to work hard and work overtime.

As a newcomer, I will inevitably make mistakes in my work, but fortunately, my manager and colleagues didn't blame me very much and gave me comfort and encouragement, which made me very moved. I am very grateful to an elderly colleague for telling me that no matter what kind of environment, I should remember three things: first, diligence, second, patience, and third, never be ashamed to ask questions.

I really learned a lot these days. In addition to some basic skills and common sense of service, I also learned how to be a man, how to deal with my own interests and those of the hotel, how to deal with interpersonal relationships among colleagues, and how to adjust my mentality. What I realized was that a waiter should have a strong sense of service.

Practice is a good platform for us to have a new understanding and familiarity with society. Only when we have experienced it in reality will we understand that this society is so complicated and far from being as simple as we thought. During my internship in a hotel, for a while, I found my ideas and opinions so naive, but then I gradually let them go.

When I first started working, I didn't adapt to the long standing time and the change of work arrangement. At the end of the day, my hands and feet are stiff and sore. The first thing I want to do after work is to find a place to sit down and rest. I really can't stand it for a while. For these, I gritted my teeth and persisted, and I realized more deeply that it is not easy to survive. When I was at home, I had no worries about food and clothing. I didn't really think about how these things came from. Now when I have a job, I find it hard to get it.

In college, we are just a blank sheet of paper, and appreciate society and life through practice. At school or at home, there may be teachers or parents who specify what to do today and what to do tomorrow, but here, no one may necessarily tell you this. You must do it consciously and try your best. The efficiency of a job will be evaluated differently by others.

In school, it is mostly a learning atmosphere. After all, school is a place to study, and every student is striving for higher scores. This is the workplace, and everyone will work hard to get higher salary and promotion. There is competition in both study and work. In the competition, we should constantly learn from others' advanced places, and also learn how others behave, so as to improve our ability.

In this position at the front desk, I can gradually feel the human feelings in the society. I have accumulated a little social experience, learned the way of life and understood the complexity of interpersonal relationships, which is the most precious part of the whole internship process.

During the whole internship, I not only saw my good side, but also magnified my shortcomings and deficiencies in all aspects without reservation, which made me pay attention to what I didn't pay attention to.

Through this internship, I have a comprehensive understanding of the organizational structure and business of the hotel, met all kinds of guests and made many good colleagues and friends. They let me know more about society, broaden my horizons and teach me how to adapt and integrate into society.

During my internship, I contacted the society in advance, realized the current employment situation, and made a plan for my recent employment plan in advance. Through this internship, I found the point of convergence between myself and society, and gave guidance for my employment direction.

Now the internship is almost over. It was an unforgettable day, full of joy, sweat and bitterness, and it was difficult to explain it clearly in a few words. These months are short, but the process is long. I want to sum up, strengthen my own shortcomings, rearrange my confidence and welcome a new beginning. Through this internship, I really learned a lot of practical things that I can't learn in class.

In the next two years, I will continue to study at school. The internship at this stage has laid a certain foundation for my future study and work.

Finally, I would like to thank all my colleagues and managers in the hotel for their concern and care during my two-month internship. I learned a lot from you, and I am very grateful to the hotel for letting me increase my knowledge and experience life during my internship.

I sincerely hope that the hotel will get better and better.

The internship experience of hotel management for college students (2) What impressed me most through this internship is that knowledge is important for the service industry, but practice is more important. After entering the workplace, what you have to do is to forget your academic qualifications and exercise your potential through theory and practice. An enterprise not only looks at your educational background, but also values your potential. For the service industry, the first thing to do is to be sincere with others, keep a low profile, do a good job, work hard and forge ahead in the job, and cultivate their practical operation potential. Potential is the capital for growth and the road to the future.

Just a few weeks' internship made me feel that I had gained a lot, and I personally realized the hard work, the complexity of society, the importance of practice and the necessity of reading. During the internship, I will work slowly according to the guidance of the hotel leaders and study the hotel service process and daily operation process with my heart. Let me deeply realize that the close combination of study and practice is inseparable. Let me realize the equal relationship between study and practice. Practice is mainly to have a necessary perceptual knowledge of the professional knowledge I have learned and its application in practice, so as to help me combine the theoretical knowledge I have learned in the hotel management class with practical experience, lay a good foundation for future course study, and be more conducive to learning, understanding and mastering professional foundations and courses. At the same time, the experience of this hotel cognitive internship will be helpful for future employment. Here, thank the hotel for creating a good platform for me.

Internship is the first stop for a person to succeed from youth and the first turning point in life to practical work. With a happy mood, we started the necessary journey-internship. Although the internship is cruel, you can gain success and expectation. We should keep our goals and ideals in mind, so as to fulfill our duties, be diligent, be brave in dedication and work hard, and finally achieve the predetermined goals. Don't let people look down on me, don't discredit yourself, and prove to others with my own strength-I am a strong person, whether at work or at school.

I just started my internship and I am very excited. I have always had an idea that I can finally leave the boring textbook. When I stepped into the hotel, I felt that my choice was wrong, but it was too late. Maybe this is a psychological struggle that every intern has to go through. After that, the hotel made a series of arrangements for us: dining, filling out the job application form, getting a work card, and *, department training, going to work and so on. The tight arrangement has changed us from students to employees. Like regular employees, we also punch in and wear employee uniforms. Different from regular employees, we interns have another identity, that is, the identity of students. Although internship is an extension of our study, it is also an indispensable part of our study. But we have youthful enthusiasm, thirst for knowledge and yearning for the future.

Three months, just three months, taught me what I haven't learned in 18 years. This is the power of society. In just three months, I seem to have grown up a lot, learned to cherish, learned to be patient and tolerant, understood life, understood difficulties, and tasted ups and downs. I have to thank my parents from the bottom of my heart for raising me.

Practice is to apply the theoretical knowledge we have learned in school to objective reality, so that the theoretical knowledge we have learned becomes useful. If we only study and don't practice, then what we learn is equal to zero. Theory should be combined with practice. Through this period of study, I learned something that I couldn't learn at school. Because the environment is different, the people and things you meet are different, and the things you learn are different. Besides, I didn't study hotel management before, but Chinese cooking. I have no hotel management experience, but our manager, foreman and colleagues all care about me. If I know nothing, I always take pains to teach me and point out my mistakes.

In the canteen, others can recognize me as a student who is studying at a glance. When I ask them why, they always say I can see it in my face. Hehe ... Maybe everyone who hasn't experienced society has my unknown experience! I didn't flinch because I had no experience in front of them. I believe I can do it as well as they do. My work is very complicated and my working hours are not fixed. Although it's been a long time, I'm a warm-blooded young man and I don't feel tired at all. I think this is an inspiration, a feeling of life and a contact with society.

I remember our manager said that the school was a small society, but I always felt that there was always that innocence and sincerity on campus. Although the students are middle school students, they continue to be students. Enter the enterprise and meet all kinds of guests, colleagues, bosses, etc. The relationship is complicated, but I have to deal with things I have never dealt with before. I remember that one of the problems reflected in the job fair held by our school is that there is a necessary gap between the students' practical operation potential and their theoretical study at school. In this internship, I feel deeply about it. In school, there are many theories, but in fact, many aspects are almost comprehensive; In practical work, you may encounter situations that you haven't learned in books, and you may not need the knowledge in books at all. But in the end, I am a member of society, and I want to communicate with and contribute to society.

In a blink of an eye, more than two months of internship time passed, in this short two months. I realized that to be clear about my goals, I must get along well with my colleagues and communicate well with my guests. At the same time, I can flexibly apply the theoretical knowledge I have learned to practice during my internship. Here, I would like to thank the school teachers for their earnest teaching and the hotel leaders for their meticulous care.

Through this internship, I not only exercised my operational skills, but also realized that I should learn to be independent in society as soon as possible, dare to participate in social competition, dare to bear social pressure and let myself grow rapidly. Generally speaking, as a graduating student, this internship will be an important capital accumulation for my future work and life.