What are the six skills of hotel service?

1, language ability, language is an important tool and way for waiters to establish good relations with guests and leave a deep impression;

2, communication skills, every waiter in the hotel will have extensive contact with a large number of guests every day, and will have various service-based interactions with guests. Handling these relationships well will make guests feel respected, valued and treated well;

3, observation ability, good at seeing through the potential needs of guests at a glance, is the most worthy service skill for waiters;

4, memory ability, in the process of service, guests often ask the waiter some questions such as hotel service items, star ratings and so on. At this time, the waiter will become a guest's movable type with his own accumulation.