Traditional Culture Encyclopedia - Hotel franchise - How much do you know about the etiquette of seeing guests off in business?
How much do you know about the etiquette of seeing guests off in business?
(A) politely to retain
No matter what kind of guests are received, when the guests are ready to leave, they should stay politely. Don't let the guests leave, the host will immediately stand up and see them off, or get up and stay together, which is suspected of expelling the guests. Because some guests originally wanted to talk to the guests, and were afraid of disturbing the host or testing his attitude, they observed the host's reaction by "leaving", so the host must leave the other side politely. If the guest insists on leaving, he must wait until the guest gets up. It is impolite to shake hands with guests when seeing them off, and to walk them out or downstairs. When the guests leave, don't be indifferent, or nod or wave. Friendly language welcomes guests to come again next time.
(2) Arrange transportation
Special seeing-off means that when an important customer from other places leaves, the host arranges transportation and personnel to see him off. This way of seeing the guests off shows the enthusiasm and consideration of the host. Send you at the same time, make an appointment with each other, mainly depending on each other's schedule. Send-off personnel should also choose people with similar customer identity and position, or staff of relevant departments.
If the other party has its own car, the farewell place can be chosen at the guest's residence; If the other party doesn't have a special car, the host should arrange a car for him and send it to the airport or station all the time, and help the guests with luggage handling and checked baggage. The host and guests can talk for a while at the farewell place. At this time, the host can send carefully prepared souvenirs.
See-off personnel should leave after the start of transporting guests, at least after confirming that the other party has left their sight, there will be no other accidents. In this way, if the other party's transportation is delayed or there are other special circumstances, the off-duty personnel can deal with it in time.
Tips:
Pay attention to body language when sending guests. Smiling and meticulous care will invisibly enhance the goodwill of both parties and lay a good foundation for future business cooperation.
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