Traditional Culture Encyclopedia - Hotel franchise - Is it reasonable to compensate 50 for the loss of hotel room card?
Is it reasonable to compensate 50 for the loss of hotel room card?
How to protect consumers' rights and interests
1, negotiated with the operator;
2. Request consumers' associations or other mediation organizations established according to law to mediate;
3. Complain to the relevant administrative department;
4. According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
5. Bring a lawsuit to the people's court.
Legal basis: Article 26 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.
Obligatory operators who correctly use standard terms should draw consumers' attention to the quantity and quality, price or cost, time limit and method of performance, safety precautions and risk warning, after-sales service, civil liability and other matters related to consumers' major interests in a significant way, and explain them according to consumers' requirements.
Operators shall not make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers' rights, reducing or exempting operators' responsibilities, and aggravating consumers' responsibilities, by means of format clauses, notices, statements, shop notices, etc. , and shall not use format terms and use technical means to force transactions.
Format terms, notices, statements, shop notices, etc. If it contains the contents listed in the preceding paragraph, its contents are invalid.
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