Reasons for cancellation of hotel reservation service and poor service attitude of employees

First of all, I don't know what you are asking.

The first question: Why did the hotel cancel the reservation service? Is it to cancel a guest's reservation? Or cancel all the reserved "services"? Is it through the booking company or directly through the hotel?

The reasons for canceling the guest reservation service are: 1, duplicate order, reservation with the same name twice, and unconfirmed cancellation; 2. Reservations are generally made only until 18: 00, after which the reservation person will arrive at the hotel; 3. The room is tight, and a deposit or deposit is needed, and the guest has not paid; 4. If there is a problem during the validity period and check-in of the guest (such as the room is full, such as finding an error), the hotel will cancel if the guest cannot be contacted; 5. Because of the hotel's operational error, it was found that the room booked by the guest was not at the right price or was full, so it could not be contacted to modify it, so it was cancelled;

Reasons for poor service attitude of employees:

This question is too broad. There are more than n answers. In the final analysis, the answer is that the management system of the company where employees work is not good, and effective supervision, control and management are not needed:

Other reasons: individual employees, such as this employee, were abandoned by their boyfriends last night and were in a bad mood; The requirements of the guests are too harsh for the employees to stand; The employees have stomachaches ... too much, and you can get everything you want. 、

Previous: These problems occurred after the hotel was bought by the new shareholders? What are you asking? Is it front or back?

If it is the latter, the system has not kept up with the changes of the boss, and the management has not kept up.