Traditional Culture Encyclopedia - Hotel franchise - What is the job of a hotel bellboy?

What is the job of a hotel bellboy?

I wonder if the concierge of your hotel has a branch in Li Sheng and the doorman?

Let's introduce the duties of the bellboy first:

1. Provide the service of loading and unloading the luggage (stand 1.5 -3 meters behind the right or left of the guest when checking in or checking out, so that the guest can see his luggage);

2. Provide luggage storage service (inflammable and explosive goods, food and cash shall not be stored as far as possible);

3. Send relevant documents of the front office (such as Message, fruit list, flower list, etc.);

4. provide car rental and car booking services;

5. Baggage of high-star hotels can also provide restaurant reservation, scenic spot ticket reservation, train ticket reservation, etc.

6. provide basic inquiry service (you need to know the business premises and surrounding conditions of the hotel like the back of your hand);

7. Some hotel concierge departments provide services such as luggage packing or mailing for guests;

8. With the permission of the leader, you can go out to help the guests buy things;

9. Be responsible for guiding meetings or banquets (LCD display or water sign display).

Duties of the doorman:

1. The entrance of the hotel lobby (to welcome guests);

2. Traffic guidance in front of the hotel lobby;

3. Open the door for the guests to protect the roof (for example, the door must go around the back of the car in the other direction);

4. Assist the guests to carry heavier and larger items and hand them over to the bellboy after entering the door;

5. High-star hotels provide parking service service.

I worked as a bellboy in a four-star hotel for three years, and that's about it. But I have to tell you, guests have become stingy in recent years, and the tips are not as much as before, hehe.