What is the service of delivering disposable goods in the hotel?

The use of disposable goods has been banned.

Hotel rooms are not allowed to provide disposable daily necessities voluntarily, and hotels that fail to make corrections within the time limit will be fined 500-5000 yuan.

In fact, in western countries, such as Australia, Canada, New Zealand, the United States and Western Europe, paid articles have gradually replaced disposable articles and become the new direction and development trend of the hotel industry. Will this regulation cover the whole country from Shanghai in the near future? Will the country ban disposable toiletries all over the country, just as it bans the provision of free plastic bags?

Of course, our new friends must be psychologically prepared, development is the trend, and action depends on ourselves!

Hotels need paid service skills.

Although green consumption is an inevitable trend, at the same time, the cancellation of disposable products will also have an impact on hotel customers. Many consumers' travel habits have been formed, and if disposable goods cancels like a cliff, everyone may not accept it at once.

I'm worried about the occupancy rate of my hotel, and the government has no tough measures to sanction it. In fact, this is not wrong. Stakeholders' positions and interests are different, and they will definitely choose a more secure method.

Let's take a look at how hotels around the world deal with the waste of disposable hotel supplies:

one

Attract customers with price advantage. Lowering house prices and using cheaper prices are also easy for consumers to accept. Baihui Express Hotel, located in the downtown area of Nanjing, canceled the free supply of disposable items and provided them free of charge, with lower prices. Ordinary disposable slippers and toothbrushes are one yuan and plastic combs are two yuan. Compared with peers, the hotel room price is also1a single room in 29 yuan. So the business of the hotel has not been affected.

two

Directly benefit consumers. For some consumers, they may feel more comfortable using their own cosmetics. The cancellation of disposable items in hotels has little impact on these customers, but they still want to pay for the things in their rooms instead of using them, which makes consumers psychologically unbalanced. As early as three years ago, the "7 Days" hotel chain cancelled the supply of disposable articles in rooms, and at the same time excluded the expenses of these articles from the room price, and the basic room price dropped 18 yuan, which was welcomed by customers. Of course, due to the consideration of service quality, the hotel has also launched a paid daily necessities package. Three designs meet the individual needs of different customers, and customers can purchase at the front desk or order online according to their own conditions.

three

Upgrade products and services. Then improve products and services to make up for the impact of canceling the "six small items" on customer satisfaction. Due to the positioning of hotel service groups, business customers will not be too touched by the cancellation of disposable items in hotels, but will pay more attention to service experience. In order to take into account customer needs and environmental protection, the hotel changed the "attributes" of toiletries and chose products with outstanding appearance. Shower gel and shampoo have also been replaced by brand products in large bottles. Customers will be reluctant to throw them away after use and choose to take them away after leaving, thus solving the waste problem. At the same time, the toiletries of hotel regulars can be pre-stored in the hotel and continue to be used next time.

For hotels that are still at a loss, we can learn from their treatment methods for disposable waste. Of course, we should also make reasonable regulations according to our own actual situation to ensure the simultaneous development of hotel service quality and environmental protection and low carbon.

Just now we introduced the hotel's response plan.

So as hotel people, are we also curious?

What do consumers think ~

Some institutions randomly selected 20 citizens to conduct a questionnaire survey.

Among them, 30% people insist that hotels should provide disposable items, 45% people support hotels not to provide disposable items, and the remaining 25% people think it doesn't matter. Among them, 30% respondents believe that hotels should provide disposable items, more for convenience.