Samsung customer service telephone 24-hour manual telephone (welcome national TV after-sales call)

Samsung national service maintenance hotline

400-153-5118 (customer service)

Samsung refrigerator, TV, washing machine, air conditioner, …

In the process of maintenance operation, strictly follow the maintenance * and operating procedures to ensure the maintenance quality.

In terms of fees, it is strictly implemented in accordance with the "Regulations on the Price Marking of Household Appliance Maintenance Services" promulgated by the development society and in combination with the regulations of industry associations.

Friendly reminder: there are many after-sales service maintenance orders; The line is sometimes busy; Please call more times; I hope everyone will be considerate of service, satisfied with service, unlimited service and sincere forever.

Why you chose us:

(1) It only takes 30 minutes to get to the city gate.

(2) the service is open; Fault disclosure; The price is open.

(3) The door-to-door master has more than 10 years of professional experience, excellent technology and enthusiastic service.

(4) Test the quotation first, and then start maintenance after the customer agrees.

(5) No maintenance without safety guarantee, no curing root, no maintenance value, and no waste of customers' money.

(6) After the user has passed the acceptance, the maintenance is completed, and a charge receipt and a warranty card are issued.

(7) Pay a return visit after sale, asking about the usage of household appliances and the details of charges.

(8) All maintenance will be filed in detail and stored in the dispatching system developed by our company; When you need after-sales warranty service, our master can arrive at the scene in time.

The service cities of the telephone call center of Samsung Maintenance Center are: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Chongqing, Wuhan, Xi 'an, Suzhou, Tianjin, Nanjing, Changsha, Zhengzhou, Dongguan, Shenyang, Ningbo, Kunming, Wuxi, Foshan, Hefei, Dalian, Fuzhou, Xiamen, Harbin, Jinan, Wenzhou and Changchun. Taizhou, Yantai, Lanzhou, Shaoxing, Haikou, Yangzhou, Huzhou, Zhenjiang, Luoyang, Taizhou, Tangshan, Ganzhou, Langfang, Wuhu, Yinchuan, Zunyi, Putian, Zibo, Yueyang, Zhuzhou, Sanya, Mianyang, Suining, Liuzhou, Yulin, Huaihua, Loudi, Datong, Xianyang, Cangzhou and Yichang.

After the user makes an appointment for maintenance, the engineer of the customer service center will contact the user within the specified service time. If there are expenses other than insurance, you must obtain the user's consent before you can carry out on-site inspection and maintenance.

Spring, summer, autumn and winter-Samsung customer service telephone number 4001-535118, 7*24 hours a year.

The seven service guarantees of the customer service center provide you with unlimited security and intimacy.

1. Regular company operation, you can invoice, and put an end to individual maintenance of the booth.

2. Make an appointment for maintenance by phone, and come to the door quickly in 30 minutes.

3. The outlets are all over the city, and engineers arrange them nearby to provide fast on-site service.

4. All engineers have received professional training, uniform dress and on-site service standards.

5. The national unified charging standard of after-sales maintenance telephone customer service center is open and transparent, and there is no invisible consumption.

6. All maintenance guarantees will relieve your worries.

7. All services have a return visit, and the service quality is guaranteed.

8. If we reach an agreement with the workers privately, we will not ask for maintenance warranty after maintenance, and our company will not be responsible for the failure of electrical appliances!

9. If the master comes to inspect the equipment failure, the user needs to pay the 40 yuan -80 yuan door-to-door inspection fee to the master to give up the maintenance, which will be charged according to the difficulty of equipment disassembly and inspection.

Specific service flow of Samsung after-sales maintenance telephone customer service center:

1. Online booking

① Users log on to the page of National Customer Service Center → ② Click on "Service Area" → ③ Select "Online Service" → ④ Fill in the purchase information →→→→ ⑤ Make an appointment for the door-to-door time →⑤Call the after-sales engineer to come to the door →⑤Visit the service and charge.

reserve by phone

① Users dial the national unified service number → ② Provide personal information → ③ Make an appointment for the door-to-door time → ④ Call the after-sales engineer → ⑤ Home service and charge.

3. Installation process

After the user makes an appointment for installation, the after-sales engineer will contact the user by phone within the specified service time to determine the installation method of the user. If there is any fee, you need to get the user's consent before you can install it at home.

Note: When the user purchases products other than the pedestal and hanger, the customer service center engineer should sign an installation contract with the user, making it clear that the electrical equipment is damaged due to the quality problems of the pedestal and hanger, and will not bear any responsibility after the sale. Please understand.

4. Maintenance process

After the user makes an appointment for maintenance, the after-sales engineer will contact the user within the specified service time. If there are expenses other than insurance, you must obtain the user's consent before you can carry out on-site inspection and maintenance.

Service commitment: according to the company's after-sales service regulations, there is no maintenance fee for maintenance (please supervise our maintenance master);

Reminder: If there are too many people applying for maintenance, you may miss the phone or get busy. Please call more often. Thank you for your understanding.

Reputation first, users are God's service tenet, and we serve our customers with professional technology and good service. In order to do better, as long as you give the order, we will go all out. Please contact us directly if necessary.

24-hour online service, welcome to call! !