How to increase the number of hotel guests? How to increase the number of hotel guests?

1, warm service, the important thing is sincerity, sincerity can make people feel warm, and there is no need to attach a lot of flattering smiles.

2, high efficiency, the real purpose of the guest is to help him solve the problem, speed and efficiency are equally important. Then there are frequent customers, who should remember their personal preferences and really feel at home. 80% of the hotel's benefits are created by 20% long-term guests, which should not be underestimated.

3. If the enterprise is engaged in housing business, after opening the public account, micro-website and reservation system, when every customer checks in at the front desk, our front desk staff only needs to remind the customer to scan the QR code, and the mystery will make every customer happy to scan the QR code. After scanning the QR code, customers will find themselves as followers of the hotel. As long as the hotel gives customers a little guidance, they will become your members. Don't be stingy. Then, the hotel not only added a lot of members, but also learned the basic information such as the names and mobile phones of these customers. If the hotel has an idea, it will post some meaningful information or its own hotel's special dishes on the micro-website, and attach the QR code and prompt to forward the electronic coupons, then the number of our members will increase dramatically.

4. Hotel members can go to the company's micro-website, where they can learn about the hotel, and you can see all kinds of exquisite dishes and clean and comfortable rooms in 360-degree pictures. If they are satisfied, they will book in advance through the reservation and order system. At this time, the company's front desk will automatically print the order, and then they can call and ask, and they can also add their own membership points system. If the points are high, they don't have to pay the deposit. There are also incidental weather, public transportation, weather inquiries and so on, so that customers will gradually rely on this hotel.

5. On holidays, hotels can send some blessings to their members through WeChat, which will be very effective. In this way, the hotel chain and upgrade is no longer a dream. It is very important that the operation of WeChat marketing is the enterprise itself, and all the initiatives are in the hands of the enterprise.