Three wonderful essays on hotel internship experience

# Experience # Introduction Because any knowledge comes from practice and belongs to practice, it should be put into practice to test learning. Internships generally include metalworking internships for university students and employee internships for companies. The following are three wonderful model essays on hotel internship experience that have not been sorted out and shared with you. You are welcome to read them.

Hotel internship experience: Wonderful Fan Wenyi

April 25, 2008 is a turning point in my life, both ordinary and special. I changed from a student to an employee and started my internship. After a month's training, I was assigned to Aegean Western Restaurant in * * * * Hotel. When I first arrived at western food, I was very scared. I am afraid that I don't know anything and make jokes. However, this is not the case, because people here are not only enthusiastic but also helpful. I quickly mastered the service process. Because I am young, there are so many old employees sheltering me and never letting me do heavy work. Because of my curiosity about new things and my initial understanding of work, I am basically in a state of high excitement every day. I was awarded the honorary title of "Excellent Intern in the Second Quarter of * * * *" because of my high enthusiasm for customers, fast work efficiency and a large number of letters of commendation.

At that time, I felt that I was happy to work happily every day and count my salary happily every month, but the goddess of luck would never just take care of me, because my excellent work would be appreciated by the leaders, so my colleagues would be jealous of each other and opponents would appear. There is a large turnover of hotel employees. Many old employees submitted resignation applications and job transfer applications for personal reasons, so only some of our new employees were left, and the manager started his training plan.

From that day on, I began to receive training. If the tray failed, I took four bottles of pure raw food, and each bottle of 20 yuan's loss was borne by myself. After work that day, my arm was fixed and did not move. That's why I tried to be brave and went to the western food office to cry myself. It will be the same training in the future. The difficulty and intensity will only increase with the passage of time. The skills will be higher and higher, and the workload will be bigger and bigger. No matter how many people go to work, there are hundreds of appointments. At that time, my most commonly used sentence was "there are five big characters floating in the sky, which is nothing."

From the most basic etiquette training-standing to welcome guests-mastering service skills-smiling service-personalized service, the bitterness along the way is self-evident, the process is simple, the experience is precious and the gains are huge.

What impresses me most is that the potential is limited, and stimulating the potential is a limited experience, because the difficulties are not terrible, but in the process of overcoming the difficulties, can you go on with this process, because I am bitter and tired, and all I can do in the next month is to accompany me to tears. I only think that * * is my own choice, and RTVU is my own choice. Even if I climb, I will use my strength to walk on this road!

The experience of hotel internship was great. Fan wener

The short and unforgettable internship journey is fleeting, and the feeling during it is like a five-flavored bottle-all kinds of sweets and bitters are available. The eight-month internship has passed unconsciously in the tense and long working environment every day. Looking back on my internship in the past year, my heart is full of excitement and I feel infinite. I worked as an intern in the housekeeping department, during which I learned a lot. Every department must be trained before taking up their posts. Of course, the housekeeping department is no exception. The main content of the training is how to make the bed. Our supervisor trained us to make the bed. The whole process of making the bed includes throwing sheets, covering the quilt and flattening it, combining three threads and covering the pillowcase. The combination of three lines means that the center line of the quilt should coincide with the center line of the bed and sheets. Every step of making the bed requires that the sheets should be neatly wrapped in the mattress, and the quilt should correspond to the corner of the quilt cover, and can be thrown a few times; Put on a pillowcase, so the pillow will be full of pillowcases. In addition to making the bed, we also clean the room, including dust removal, floor absorption and bathroom cleaning. Every time you enter a guest's room, you should knock at the door first, and then arrange the bedding; Dust removal is also an important link, every corner should be wiped in place, and items should be put back in place; Sucking the floor is sucking the dust and hair on the floor of the room. Similarly, every corner should be sucked under the bed. Next is the work of the bathroom, changing clean towels, cleaning the toilet, bathroom floor, and finally making up guest supplies. In addition to cleaning the room every day, we also have work such as ward round and laundry inspection. Ward round is to check whether there are any missing items in the room when the guests leave the store, and at the same time check whether there are any left-over items for the guests to take away in time. At the same time, if guests have drinks, they should record them in time. Poor laundry is also an important content. Check the laundry room every morning 10. The process is that the room attendant first asks the guests if they have any clothes to wash. If yes, please fill out this laundry form, and then the waiter will sign his name and the time to collect the clothes. After the clothes are collected, they will be taken away by the staff. These jobs are basically the main jobs of room attendants, of course, the hygiene of daily plans can not be ignored.

As an intern who has just come into contact with the society, I know that I still have a lot to learn, and there are too many strangers and mysteries about the job I am about to step into. Driven by this ambivalence, I welcome it with confidence and expectation. When I came to the hotel to arrange a post, I found that I didn't have much advantage, because I had never been exposed to hotel management, and everything needed to be studied and explored, which was an excellent exercise opportunity for me. From the day I stepped into my post, I made up my mind to work hard and not let myself have regrets.

During these eight months' work, I found that we should be able to do a good job freely, whether busy or idle, we should complete every job with a positive attitude. We should not take things too badly, but keep a good attitude to face every day, because a happy attitude will make us less tired and bored at work. "Only sincere service will win the smile of the guests." Treating every guest with a smile, we get not only a smile, but also recognition, support and appreciation for the development of our hotel.

The eight-month short-term internship has enabled me to fully and intuitively understand the production and operation process of the enterprise and realize the importance of management practice, which has laid a solid foundation for further theoretical study in the future. At the same time, during the internship, I also made many colleagues and friends and got a new understanding of dealing with interpersonal relationships. I have exercised some experience when I first entered the society and some social problems that I should understand. I want to be flexible, not too stubborn and rigid. In a service industry like a hotel, the talents you need should not only have certain professional knowledge, but also know how to deal with people and things, be patient and be responsible for customers. In this internship, I practiced my spoken English. English is really important, but I still need to improve my English.

Wonderful hotel internship experience Fan Wensan

In May of 20**, when I was busy with my work just after graduation, I went shopping once. A handsome young man grabbed me and didn't know what he was going to do. I sat down and he handed me a poster or something. I don't know what that is. What a strange name. 10 minutes after the introduction, I learned that it was originally a seafood hot pot, which inspired me. So I signed up for a one-year training internship at a famous Wancheng Hotel in Lu 'an at that time. After all, this is my first time to step into the society, facing the noble lobby and orderly work, I don't know what challenges I will face. First, the initial harvest

I remember that after three months of short-term training, we basically mastered the basic situation of the hotel and what we should know, and then we were assigned to various positions, and I was assigned to the welcome department. After I got familiar with the general situation of this department, I began to learn from the master. Some theoretical knowledge learned from school books will really be applied to practice, but I believe that as long as we take it seriously, we will certainly get unexpected gains!

The first time I was a guest, it was a wedding reception. At that time, I was really timid and didn't dare to ask the guests' requirements. Later, the master and supervisor said that they must put down their "fear" and take the initiative to do it. The most important thing is "diligence"! Diligence and quick thinking are enough. Later, every time a guest came to dinner, I would take the initiative to meet him, with warm and thoughtful service and the most sincere smile, which made me more confident! It is inevitable that you will encounter such troubles when you practice in a hotel, and all kinds of guests will encounter them. The key is to see how I treat them. I think, as long as I use a sincere and enterprising heart, no matter what kind of bumps I encounter, I will cross them!

I still remember that the hotel organized a keynote speech on "How to correct the shortcomings in my work". I have always been afraid to express my feelings. I am afraid to express my feelings once in a simple self-introduction. Later, with everyone's encouragement, I made a speech. I was really nervous at that time, but when I saw my classmates shouting for me, I got up the courage to carry the speech through! At that time, I didn't care about the result, because at that moment, I felt that I had defeated myself and finally took the first step. That's my own stage. No matter what difficulties I encounter in the future, I will not be afraid, because I believe in myself!

Second, a comprehensive study of Chinese restaurants.

During the year in the welcoming department, people had extensive contacts. I have known my parents, went to school, met teachers and classmates since I was born. Now I have met colleagues, leaders and familiar guests in Wancheng Hotel. With the deepening of contact, I feel that there are more strangers than people I know, and it is impossible not to deal with strangers. People live in the interpersonal circle of this world. Therefore, I have gradually realized that to be a good hotel, there are several things that must be achieved: first, good quality, a certain cultural foundation, certain work experience and careful work. Second, be diligent, organized and clear-headed. The third is to have certain management ability. The fourth is to be competent and deeply loved by leaders and guests. If you can really do the above, I think you may be an excellent junior manager. You can't express yourself too much because you live in society. In fact, as long as you treat everyone or everything around you with a warm and sincere heart, you can have a clear conscience.

There are many things to learn in the hotel, such as table manners, getting along with guests, and how to face the different requirements of guests as three waiters. In Chinese restaurants, you know this knowledge better than other departments. When we make tables for our guests, watch them sit down, say some polite words and toast, we will learn a little bit. What is more important is the communication between people, which is called "being a man", and you should know how to respect people. Nowadays, there are many introverted people, and most of their focus in their work is just to try their best to complete anything given to them by the leaders. In fact, after staying in the hotel for such a long time, I feel that we should not only complete what the leader has given us, but also take the initiative to consider the problem from the perspective of the leader, which not only solves the problems that the leader thinks, but also actively helps the leader think of good answers or solutions. Therefore, in order to truly gain a foothold in society, we must learn to be proactive. In the process of internship, watching those passive people be looked down upon by the leaders, just like some activities organized and promoted in hotels or some large enterprises, besides actively responding and calling, it is more important to combine practice and implement them immediately, while some people have no independent consciousness and do what they say, so such people will never get the attention of the leaders and have little promise. When you have some questions, if you want to have good opinions, you can take the initiative to ask them. Don't take it to heart, you just don't know how to seize the opportunity, and you will be in a small position. There is also a need to pay attention to things, just like in a hotel, you can't say too much in front of every leader or colleague, which will also degrade your value. Be careful in everything. Maybe this is the way to be a man, that is, to hone yourself.