What does the receptionist do?

What does the receptionist do? In ancient times, there were two kinds: man and electricity. Call the waiter now. There is also a high-end place called Victor. Miss. The word waiter comes from service. But how did the service come from? I don't need to say it.

How does the hotel train the front desk clerk? Responsibilities of the hotel lobby manager

1. Welcome VIPs on behalf of the hotel, handle major events, and record related matters of special VIPs and guests worthy of attention;

2. Welcome and lead V.1.p. guests to the designated room and introduce the room facilities. And hotel conditions;

3. Make a record of V.1.P. guests' departure, and implement every detail of VIP reception;

4. Decide whether to accept the guest's check and handle the guest's check-out questions and other inquiries, and handle them according to the relevant regulations and authorization of the hotel; "

5. Record and handle the work of changing locks and keys;

6. Handle the rooms with errors between the room table reported by the housekeeping department and the front desk, and lock the rooms in person;

7. Handle guest complaints and solve problems correctly according to the guest's psychology;

8. Understand the trend of room status on the day and after, and try to participate in the reception work;

9. Check the inside and outside of the hotel to ensure the normal execution of various functions and eliminate preventable disadvantages in time;

10. When talking with guests, you can introduce the hotel facilities appropriately; .

1 1. Keep close contact with the security department and the reception desk to obtain information and report "accidents" and "patients";

12. Check the alarm room together with security guards and engineers;

13. cooperate with the personnel of the finance department to recover the accounts owed by the guests who are still staying in the hotel;

14. In case of emergency, correct instructions must be given;

15. When there is a dangerous accident without a leader's instructions, make a decisive decision and evacuate the guests when necessary;

16. Arrange to send the sick or accident guests to the hospital;

17. Responsible for handling the lost and found valuables;

18. urge the relevant departments to repair the items in the Golden Hall in time;

19. Do a good job of fire prevention and theft prevention within the scope of this group;

20. Reflect the performance of relevant employees and the opinions of guests to the leaders;

2 1. Insist on recording the events and complaint handling of the day in the duty book every day, and report to the front office manager;

22. Complete other tasks assigned by the leadership.

Responsibilities of the front desk supervisor

1. Assist the manager of the front desk department to do the daily reception work, preside over the overall work of the front desk shift, and create a good working atmosphere;

2. Attend the regular meeting of supervisors, keep abreast of the ideological trends of employees and report to the department manager, and check and supervise the gfd, organizational discipline, polite language and work efficiency of employees in this department;

3. Responsible for preparing employee worksheets, reasonably arranging subordinates' work, managing and allocating all kinds of consumables used by the department, strictly controlling costs, and timely conveying instructions from superiors;

4. Master the reservation and guest situation of the day, and maximize the sales of instant rooms according to the arrival and departure guest list of the day;

5. Check and be responsible for the safety and fire control work of this department, arrange the reception of important guests and the implementation and inspection of important information;

6. Supervise the escort service, implement the service plan and supervise the inquiry service to meet the reasonable requirements of the guests;

7. Participate in the reception work at the front desk, effectively solve the guest complaints and related problems of the department, and do a good job of coordination and liaison with relevant departments;

8. Formulate and organize the implementation of the training plan, correctly evaluate the work of subordinates, and keep a work diary;

9. Responsible for the assessment of subordinate employees;

10. Keep close relationship with assistant manager and cashier.

What is the difference between a front desk clerk and a front desk receptionist? Hotel? The waiters in the front office include ..................................................................................................................................................... receptionists who clean tables, serve food, serve tea and pour water, including ushers and bar attendants. No service, only reception!

How much is the intermediate certificate of the front desk clerk? There is no need to study it. After working in a hotel for so long, I haven't heard that the front desk clerk has studied it.

What does a document attendant do? Generally speaking, it is the input and collation of data, such as the information input on the waybill filled out by the courier company when sending something. It depends on the company's positioning of the position. Every company is different, even if it is the same position name.

What does a room attendant do? Room attendant workflow

Working procedure:

Working procedures for morning shift, middle shift and night shift on floors

Morning attendant:

1. Responsible for cleaning the arranged rooms every day to make them meet the hotel standards, such as:

A, change sheets, pillowcases and make the bed.

B, clean the bathroom, clean the carpet, walls and window frame furniture dust.

C change towels and toiletries, such as matches, soap and other stationery.

D, take out the garbage, clean ash cans and trash cans, and clean water cups.

E, clean the wardrobe, wallpaper, ceiling, air conditioning outlets, mirrors and carpet dust.

2. Take out the used tableware dining car and put it in the workshop, not in the corridor, and inform the food delivery department in time. Provide shoeshine service for guests.

3. Check and replenish drinks.

4. Collect clothes and check whether the laundry list and room number are correct.

5. Send newspapers and magazines to the room.

6. When the guest requests to add extra supplies to the guest in time, he is responsible for taking them back. For example: extra beds, sockets, hair dryers, etc.

7. Clean service areas, such as staff toilets, workshops, fire doors, corridors, etc.

8. Report special circumstances to the foreman in time, such as reporting engineering maintenance orders, changing light bulbs, and finding valuables (gold, money, jewelry, etc.) in DND room. ) in the room, and hand in and report the left-over items.

9, supplement the work car items to keep the work car clean, and put it according to the standard.

10, fill in the daily work report form.

1 1. Maintain machines and equipment used, such as vacuum cleaners.

12, responsible for keeping the floor master key and giving it to the office after work.

13. Report the room condition to the foreman in time.

14. Report the uncleaned room to the foreman and explain the reasons.

15, obey the work arrangement of the foreman.

16, report other situations or suspicious persons on the floor in time.

17, register all the events of the day in the log book, and sign it by the foreman before leaving work.

Middle shift attendant:

1. When the morning shift is short of manpower, the morning shift personnel should be assisted to do other work, such as cleaning the ground public areas, corridors, lampshades, house numbers, special cleaning of rooms, etc., which must be completed within the specified time.

2. Be responsible for bed opening service (18: 00—2 1: 00).

3. Complete all assigned work and clean check-out.

4. Replace and replenish bathroom towels when necessary.

5, the requirements of the guests should try to meet.

6, responsible for providing guests with extra beds, tables and chairs, etc.

7. Record rooms without beds and explain the reasons.

8, responsible for cleaning the public * * * area every day, such as public * * * bathroom, corridor dust, fire doors, etc.

9. Send the cleaned guest clothes to the guest room.

10, clean up the supplementary work car (ready before work).

1 1. Keep the machines and equipment used intact before leaving work, such as vacuum cleaners.

12, complete other work arranged by the foreman.

13. Keep the master key of the floor and return it to the office after work.

14. Only with the consent of the minister or foreman can you get off work.

Night attendant:

1, continue the unfinished work of the middle shift.

2. Provide services for guests.

3, regular rounds, found that the problem timely report (notify the manager on duty).

4. Clean and check if necessary.

5. Respond to emergencies at any time (pay attention to fire prevention and theft prevention).

6, corridor, room carpet dirty irregular cleaning.

7. Make detailed shift changes every day.

8. Inform the front desk, handle it quickly and reply to the front desk.

9. Keep the master key of the floor or other recipients, and pay attention to returning it to the office after work.

10. Before leaving work, the machines and equipment used must be kept in good condition and clean (for example, vacuum cleaner, carpet cleaner, etc.). ).

1 1. Complete other tasks arranged by the superior.

12, with the consent of the minister or foreman, you can leave work.

What do senior waiters in western restaurants do? The so-called senior waiters are those whose professional knowledge is better than that of ordinary waiters, who provide services for VIP guests.

What is a room attendant? What does a room attendant do? Room attendant mainly refers to the service personnel who provide cleaning services for the rooms of hotels or hotels and help the guests live.

A, the room attendant's main job:

1. Clean and check the guest room.

2, supplementary supplies.

3. Provide services for guests.

4. Use and maintenance of cleaning products.

5. Check the property and valuables in the guest room.

6. Ensure the safety of the work area.

Second, the room attendant's professional ethics:

1, warm and friendly, guests first.

2, sincere and fair, reputation first.

3. Be polite and provide excellent service.

4, customer-oriented, equal treatment.

5, unity and cooperation, the overall situation.

6, law-abiding, honest.

7. Learn business and improve skills.

What does a bartender do? What is the job of a waiter? What are the drinks and food provided by others? The waiter just entered the box to order. When he sees the rubbish on the table, he should clean it up in time. After the guests pay the bill, they should clean it up immediately. All the equipment in it is set up. It's actually quite simple. Generally, newcomers will be brought into bars by old employees. If you want to be a bartender, you'd better forget it It's all brought in from the inside, unless you are familiar with it.