What is the hotel online registration department?

Hotel online registration department is the department responsible for hotel online booking and customer check-in.

Hotel online registration department is usually composed of professional customer service representatives, who interact with customers by telephone, email and online chat, answer customers' questions about hotel reservation, check-in and check-out, collect customer information and complete the reservation process. Some hotels also provide voice and image recognition technology, and realize customer self-service reservation and check-in service through voice assistants and robots.

Through the service of hotel online registration department, customers can make hotel reservations and check-in conveniently and quickly, and hotels can better understand customer needs and provide quality services, improve customer satisfaction and loyalty, and increase hotel income.