Write a summary after the waiter training in the hotel

Spring is the time of year, and the development of hotels is like spring flowers and plants, full of vitality everywhere. In the off-season, the hotel leaders launched the activity of "strengthening learning and training, changing work styles, and promoting the development of the hotel", and all departments were working intensively. Our catering department is not to be outdone. Under the outline of the hotel, our catering department has produced a more detailed training plan suitable for our catering time, with staged training and staged examinations to instantly examine the effect of our learning.

Starting from March 26th, it has been nearly a month since today. We have separately trained lt; Chinese Hotel Industry Etiquette Code>lt; Catering Department Waiter/Foreman/ Supervisor job responsibilities and work content gt;lt; General part of hotel meticulous service gt;lt; Ten things managers must do gt;lt; etc. Before studying, we learned about this in the meeting held by Manager Xia The purpose and purpose of the activity. Deeply understand that the purpose of the activity is to apply what you have learned and apply what you have learned to real work. Our grassroots managers and employees work together to learn together, discuss together, and *Same progress. Through study, I summarized the following experiences:

1. Studying the employee handbook, we studied various hotel rules and regulations in more detail to understand the development direction of the hotel. From grooming to hotel labor discipline, we have a new understanding and sound the alarm for our future work. Know what we should do and what we should not do. Every day we focus on studying. While studying, we are also taught to respect our own work. It is hard to find a job now. We must cherish everything in front of us and use our high-quality and standardized services and a disciplined work attitude to control ourselves. Realize your own life value at work.

2. The etiquette standards of the hotel industry are to comprehensively improve the overall quality and service level of employees in the Chinese hotel industry, create a civilized and polite professional image, cultivate professional ethics of dedication and dedication, and promote standards through etiquette. China Tourism Specially formulated by the Hotel Industry Association. We studied it roughly some time ago, but did not study it thoroughly. This time, we had enough time to review it item by item with our employees. After studying the etiquette standards, we suddenly realized that in our daily work, we did not do enough in many places. From small bows to civilized language, it seems that we have ignored too many things, such as not bowing properly in our daily work. We don’t seem to pay much attention to common problems such as standards, too few civilized words, and expressionless faces. From learning basic etiquette standards, our employees know what is the standard of a qualified waiter, which can be used even in real life. At the same time, we also studied the front office, guest rooms, recreation and other etiquette norms, allowing us to understand more hotel service knowledge. The most important thing is our most direct catering service etiquette, which clearly explains the details of our service.

3. Studying the job responsibilities and work content, let us review the functions, importance and position of this position in the hotel. Work objects, specific tasks, work standards, efficiency requirements, quality requirements, service attitude and their responsibilities, scope of duties, and work processes. Master hotel soft management measures such as the filling methods, filling requirements and filling regulations of relevant invoices, bills and forms. Each sentence seems to be a simple vocabulary, but it contains many practical activities. The working sequence of the day is so clear, and what should be done in which time period is clearly defined. In actual work, it will be much easier for us to work if we understand these thoroughly. It also allows our lower-level managers to have a clearer understanding of the daily work aspects, know where the key points are, and where to supervise.

4. Recently, we have studied the catering service and general service standards of detailed service standards. Based on the establishment of employee manuals and etiquette standards in the hotel industry, we have supplemented the details of our services. From the time a guest enters the restaurant to the time the guest leaves the restaurant, each service link is explained in an interlocking manner.

For the operation and management of zero-a-day service, buffet service, bar service, banquet service, hotel-related hardware facilities, equipment and tools, and the use of electromechanical and other equipment and tools, one should know the principles, knowledge and uses, which are commonly referred to as the "three "Know"; in addition, they should be able to use, simple repair, and daily maintenance, which are the "three skills". Even if some knowledge is not used now, it is a good thing for us to increase our knowledge and broaden our horizons.

5. Our grassroots management has also learned the "Ten Things Managers Must Do". As a grassroots manager, the most important thing is to lead employees to complete each reception task to a standard. What grassroots management needs is execution ability, to instill the instructions one by one into the minds of employees. Through learning, we encourage our grassroots managers and clarify the direction for the next step of work execution. Lead employees to apply what they have learned into actual work, and play the role of role model and supervisor. We care about our employees at work and in life, making them feel the warmth of our hotel, a home away from home.

In one month, under the leadership and supervision of Manager Xia and Manager Chu, we have theoretically studied these documents. In the next step of the investigation, we must apply these rules, regulations and knowledge. , completely rectify our current work style and working atmosphere, and resolutely apply what we have learned. Lay a solid foundation for the development of our hotel and the construction of new buildings.

Secretary Chowder Network