Traditional Culture Encyclopedia - Hotel franchise - What are the responsibilities of a hotel waiter?

What are the responsibilities of a hotel waiter?

1. The main responsibilities of the hotel waiter position are as follows:

1. Arrive on time and accept the tasks assigned by the foreman;

2. Do a good job in the environment of the area under your jurisdiction , items, equipment, and tableware;

3. Make all preparations before the meal, and replenish various items as required in a timely manner;

4. Follow the standards and requirements, standardize table setting, restaurant layout, and understand reservations and food and beverage information;

5. Carry out all aspects of the process carefully and thoughtfully (such as welcoming guests, ordering dishes, patrolling, etc.) in accordance with the service standards and procedures specified by the restaurant. Customer service work such as serving tables, starting dishes, paying bills, seeing off guests, etc.;

6. Actively solicit guests’ opinions on dishes and services, accept and handle guest complaints, and report to the restaurant foreman in a timely manner;< /p>

7. Actively participate in various training activities and cultural and entertainment activities organized by the restaurant, continuously improve service skills and techniques, and improve one's overall quality;

8. Comply with various rules and regulations of the hotel;

9. Complete other tasks assigned by superiors.

2. The hotel waiter job requirements are as follows:

1. Good conduct, able to endure hardships, and have a junior high school education or above;

2. Good image and good temperament , speak fluent Mandarin;

3. Have 1 to 2 years of relevant experience in hotel services;

4. Strong ambition and sense of responsibility;

5. Have good overall quality and team spirit.