Traditional Culture Encyclopedia - Hotel franchise - The hotel said that I would pay 2000 yuan for damaging the carpet. After listening to my words, the manager not only apologized, but also exempted the room charge.
The hotel said that I would pay 2000 yuan for damaging the carpet. After listening to my words, the manager not only apologized, but also exempted the room charge.
Some time ago, my good friend and I traveled to the north and chose a relatively cheap hotel. When two people come out to play, we can save a little and spend money on other things.
I spent a day with my friends, took a bath and pressed my back, which is a unique feature in the north. After taking a shower, go out for dinner and go back to the hotel.
Back to the hotel, I watched my cell phone in bed for a while and fell asleep. While I was sleeping soundly, someone knocked at the door. I got out of bed in a daze and opened the door. I didn't expect a beautiful woman in a particularly sexy dress with a cigarette in her mouth at the door. The beauty took off her cigarette and spit it out. She said to me, "handsome boy, do you need special service?" Good quality and low price. "
I hate it when someone bothers me while I am sleeping soundly, and beauty is no exception. I was very angry and said to her, "No, get out of here."
She threw the cigarette on the ground, stepped on it, clicked, and turned away.
Close the door and go back to bed. I fell asleep.
We played here for three days, and my friend got a call saying that there was something urgent at home, so we went back to the hotel to pack up and check out at the front desk. The cleaner told the front desk staff on the intercom that the 6 18 carpet was burnt out. 6 18 is not my room? I don't smoke either. How can the carpet be burned? I talked to the front desk staff and she said to go upstairs and see what was going on.
After going upstairs, there was indeed a small burn at the door. The receptionist said, "Sir, there are indeed burns. You have to pay the price. The compensation amount is 2000. " I took a look and remembered the woman in the middle of the night.
I said, "This is a woman knocking at the door in the middle of the night the day before yesterday to promote special services. I refused her. When she left, she threw the cigarette butt on the ground. She burned it. I still forgot about it and didn't tell me. I hope you can manage the service quality of the hotel and don't do anything illegal. "
The front desk doesn't admit that they are regular hotels, so this can't happen. I didn't want to pursue it. Because I have to pay for the carpet, I have to check the monitoring.
The front desk calls their manager, who will check the monitoring. After watching the surveillance video, he bowed to me and kept apologizing. He also said that she didn't handle it properly and would pay attention to it in the future.
Then the manager quickly refunded the room rate to me. After all, if it is a big event, it will have a bad influence on their hotel.
What do you think of this matter? Do you think I did the right thing?
# Emotion # # Emotional life #
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