Sample 1,000-word work summary for hotel room supervisor, 3 articles

Time passes by inadvertently, and before you know it, this stage of work is about to come to a successful end. A very important thing is to conduct a work summary. The summary is to review and review the work and study in the past certain period. Analyze and make objective evaluations of written materials. Are you worried about how to write a summary? The following is the "Hotel Room Supervisor Work Summary Sample" that I carefully compiled for you in the column. It is for reference only. You are welcome to read it. Hotel Guest Room Supervisor Work Summary Example Part 1

Time flies, and it has been three years since I started working in XX Hotel. I have to lament that the pace of time is always so fast. Since I started working, under the careful cultivation and guidance of the leaders of the unit, and through my continuous efforts, I have achieved great development and huge gains, whether in thinking, study or work.

Ideologically, consciously abide by the hotel's rules and regulations, and insist on participating in every training of the hotel. I am required to be proactive and take good care of every brick of the hotel. I have always devoted myself to study and work with a rigorous attitude and positive enthusiasm. Although there are tears of success and the bitterness of failure, the increasingly fierce social competition has also made me fully Recognize the importance of becoming an excellent worker with comprehensive moral, intellectual and physical development. In terms of study, I strictly demand myself, rely on my strong pursuit of professional knowledge and skills, correct my work attitude, and combine theory with practice; in addition to the study of professional knowledge, I also pay attention to the expansion of knowledge in all aspects and extensively dabble in other departments. , subject knowledge, thereby improving one's own specialization and multi-purpose strengths and ideological and cultural quality, including learning to develop good living habits in life, living a fulfilling and organized life, having a rigorous attitude towards life and a good life style , is enthusiastic and generous, honest and trustworthy, helpful, has his own good principles for doing things, and can get along well with colleagues.

In terms of work, since I started working in 20xx, I have worked in the catering department, front desk, housekeeping center and other departments. Before going to work in the housekeeping center, I also participated in the hotel's self-management during the hotel's renovation. At that time, I was training to learn the operating skills of the guest room. No matter which department I was in, I had to strictly demand myself and study the business assiduously. With such a firm belief, I strive to become an expert. It laid a good foundation for the smooth development of my future work.

I remember that when I first entered the restaurant, the hotel was full of business at that time. Although I had just learned some theoretical knowledge from my alma mater, this current situation could not meet the needs of the work. In order to master the service industry as soon as possible, I insist on coming to the hotel every day to learn hotel systems and theoretical knowledge, etc. During working hours, I learn practical operations and help with small things from my seniors. At night, I feel homesick day by day. At that time, the manager After learning about it, he often held meetings with us to talk about the inconveniences at work, the dissatisfaction in his heart and his own shortcomings, so as to provide support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I became a qualified service provider. Or, just like that, after spending a year and a half working in catering, what I gained the most was when I was catering. It made me understand people’s most basic etiquette in social situations, and I need to be enthusiastic, friendly, patient and considerate when treating guests. . This is also what I lack and don’t have in my own personality, and it also makes me understand that this is the same spirit when getting along with colleagues. In fact, this is also a good way to change a bad personality.

Finally, what I want to say is that the above are just some of the achievements I have made in my work, which are inseparable from the help of the leaders of the unit and colleagues. I always firmly believe that no matter how bright a match is, it will only produce a small amount of light. But if you use a match to light a pile of matches, it will burst into flames. I hope to use my bright youth to ignite every guest around me and inspire my colleagues to contribute to our cause, make progress, and create a better tomorrow.

The shortcoming is that my mood fluctuates greatly and I am not gentle enough. I will continue to train and improve myself in my future work and strive to be an excellent hotel worker. Hotel room supervisor work summary essay Part 2

The work in June is over. The work in June is summarized as follows.

1. The main work of this month

1. Study with an open mind and ask if you don’t understand. During this month, I actively participated in various training activities organized by the hotel, carefully studied service skills and polite language, and asked the manager and other old colleagues for advice on things I didn’t understand. You can also often use polite expressions, get rid of the original bad customs, and develop good habits. In this way, unknowingly, my service level has been improved, my behavior has been more civilized, I have received praise from guests, and I have been praised by leaders and colleagues.

2. Have a correct attitude and be dedicated to your job. Through this month of training, I gradually overcame the shortcomings of being impatient, impatient, and perfunctory, and developed a patient, meticulous, and thoughtful work style. During the month, I had fewer complaints and more praises from customers. The relationship with my colleagues has also become harmonious. There are fewer quarrels and sarcastic words. They are replaced by words of mutual encouragement and care. Makes me more confident in my work. In addition to receiving guests, the hotel's daily work mainly involves cleaning the guest rooms and sanitation of the environment. Although I clean the rooms all day long, I always give up some places because they are too high, inconspicuous, and difficult to move. Cleaning left no dead ends. During this month, I was very careful when cleaning the room and sanitation of the environment, not missing every stain, particle of dust, or hair. If you can't lift it, lift it with your colleagues. Try to wipe the corners, window corners, drawer corners, and gaps where your hands can't fit with a rag that you didn't pay attention to before, so that the dirt has nowhere to escape.

2. Work plan for next month

In the past month, I have become more mature, the quality and level of service have been greatly improved, and I have a great attitude towards customers. The enthusiasm for service has also increased, the confidence in work has greatly increased, and I am full of confidence in future work. In general, I have been able to fulfill my duties this month, abide by the rules and regulations of the unit, reassure the leaders, and satisfy the guests. However, I also have some bad things that need to be corrected, such as worrying about things and worrying about trivial matters with my colleagues. Disputes arise, there is inertia at work, lack of enthusiasm for work, and inactivity. In the new month, I must resolutely overcome these bad work styles, take advantage of last year's style, strictly restrain myself, seriously study the skills in work service, improve my own service level, start from small things, and achieve high standards. Starting point, high requirements, satisfying every guest, and working with other hotel colleagues to provide every guest with a comfortable, peaceful and warm home. Hotel room supervisor work summary article 3

The tense and busy 20xx is about to pass. Looking back on this year's work, there are many gains and experiences. As an important department of the hotel, the room department has excellent work quality. If it is bad, it will directly affect the hotel's external image and economic benefits. I would like to thank my leaders for their trust, which has given me the honor to serve as the head of the housekeeping department. I am very motivated even though I feel stressed. In order to better carry out the relevant work of the department next year, it is necessary to summarize this year's work and plan the next year's work. First of all, let’s do a summary of this year’s work:

In this year’s work, I strictly followed the instructions issued by the department manager. In actual work, I developed strict assessment systems and regulations for different tasks. Check the standards. First of all:

1. In terms of health: Strictly implement the ward rounds system, record inspection results in detail, and do a good job in making up for health gaps. Standardize the placement standard and quantity of items in each part, and check the placement of items during ward rounds. Implement a guest room cleaning responsibility system to improve employees' work enthusiasm and work effectiveness. Standardize various operating procedures and steadily improve work efficiency.

2. In terms of item management and cost control: control materials, increase revenue and reduce expenditure, do a good job in item recycling, strengthen employees' awareness of conservation, and advocate control of waste of water, electricity and other energy, while implementing a material management responsibility system and establishing an easy-to-use management system. Consumables ledger to control costs.

3. In terms of equipment and facilities: Since the facilities and equipment have been used for a long time and have shown signs of aging, each position is required to carry out targeted maintenance and upkeep, improve the service life of guest room facilities and equipment, and strengthen furniture maintenance. Carpet stain removal and reasonable arrangements for carpet washing.

4. Training: Develop a monthly training plan and implement it to individuals. Conduct targeted training for different personnel. Clear regulations have also been formulated on various standards, such as ward round time, workload, hygiene standards, cleaning time, cleaning standards, etc., so that employees can truly feel the importance and practicality of training for daily work.

5. In terms of personnel management: act impartially, adhere to principles, and firmly believe that "service is no small matter". Those who harm the name and interests of the hotel should be reported to the department manager in a timely manner and dealt with according to the department system without mercy; Caring for employees, treating employees as their own relatives, shortening the distance between the department and employees, and serving as a link between the past and the future; setting an example, disciplining others and self-discipline, clarifying one's own position, and setting an example.

Next year’s work plan is divided into the following major points:

1. Cooperate with department managers to complete various business indicators of the department and do a good job in management.

2. Vigorously improve the quality of personnel. From service skills to basic procedures for each position to simple English conversations, employees are trained and assessed based on actual work.

3. Improve the work skills and operating procedures of on-the-job employees through training, speed up operations, and improve work efficiency.

4. Increase the quality inspection within the department to ensure that there are no problems with health and service work.

5. Use your rest time to work hard to learn relevant business knowledge, and use good and feasible things in your position as soon as possible.

Through daily work, we found some shortcomings in the department:

1. Room hygiene needs to be further improved

2. The service terms of the position need to be further strengthened.

3. The comprehensive quality, service skills and professional level of service personnel and management personnel vary and need to be further strengthened.

4. Floor linen management is relatively chaotic.

5. Partial carpets on floors often appear to be dirty overall or partially, and no one handles them