A short story about serving customers

① A short story about service attitude

An old carpenter submitted his resignation to his boss, preparing to leave the construction industry he was familiar with and go home to enjoy family happiness with his wife and children. He is one of the most famous carpenters in the country and is highly skilled in his craftsmanship. The boss was reluctant to leave such a good employee and asked him if he could help build the last house. The old carpenter readily agreed. However, it is obvious that his heart is no longer in his work. What he uses is scrap materials and what he does is rough work. When the house was completed, the boss personally handed him the key to the door and said to him: "This is your house, and it is also my gift to you." He was stunned with shock and ashamed. If he had known that he was building a house for himself, how could he have done it so carelessly and perfunctorily? Now he has to live in this shoddy house!

The Power of Enthusiasm

Story Not long after Frank Pat, a famous American life insurance salesman, entered the professional baseball world, he suffered the biggest blow in his life. He was fired. His movements were weak, so the team's manager was interested in letting him go. The team manager said to him: "You are so slow and slow, how can you look like you have been in the stadium for twenty years? Let me tell you, no matter where you go or do anything, if you don't pick up your spirit, you will never be successful." A way out."

After Frank left the original team, an old player named Denny Mihen introduced him to Xinfan. On his first day in the new world, Frank's life underwent an important change. Since no one there knew his past, he was determined to become the most enthusiastic player in the new world. To achieve this, of course, action must be taken.

When Frank comes on the court, it’s like his whole body is electrified. He threw fast balls with such force that the hands of those who caught the ball went numb. I remember one time, Frank rushed into third base with a strong momentum. The third baseman was stunned, missed the ball, and Frank successfully stole the base. The temperature at that time was as high as 39 degrees Celsius. Frank was running around the stadium and was very likely to collapse from heatstroke. However, with the support of extraordinary enthusiasm, he held on.

The results of this enthusiasm are truly astonishing. Because of his enthusiastic attitude, Frank's monthly salary increased sevenfold. For the next two years, Frank served as the third baseman and his salary increased to thirty times as much. Why? Frank himself said: "It was just a passion, no other reason." Later, Frank's arm was injured and he had to give up playing baseball. Then, he worked as an underwriter at Feiteli Life Insurance Company. He had no results for more than a year, so he was very depressed. But then he became enthusiastic again, just like when he played baseball.

Later, he became a big star in the life insurance industry. Not only were some people asking him to write articles, but others were also asking him to speak about his experiences. He said: "I have been engaged in sales for 15 years. I have seen many people who have doubled their income because of their enthusiastic attitude towards their work. I have also seen other people who have been desperate because of a lack of enthusiasm. . I firmly believe that only a passionate attitude is the most important factor in successful sales.”

It’s not a cabin cake, it’s a villa cake!

Pan Zhenni Cake Retail Industry

We run a bakery and cake shop. Before entering this industry, we had never worked as a sales girl for a day and had no knowledge of our products. Understanding is all about slowly accumulating experience and exploring from it. I have always played the role of a consumer. When I entered the service industry, my initial understanding was just: If I were a consumer, what kind of service would I need? From this perspective, I won the recognition of consumers and the business was gradually on track. However, I still experienced a frustrating experience of serving others.

Once, a *** came to order a 6-inch small cake and expressed his hope that there would be a garden villa on it. I said that it might be a bit difficult to draw a villa on a 6-inch cake, and I wanted it to be larger so that the chef could have more space, so we coordinated to make it a 7-inch cake.

I added: "I'm afraid that there may be a gap between the garden villa in your mind and the villa we drew. I hope you can provide pictures." She said it would be difficult to find for a while, so let us do our best!

Order I handed it over to the master and drew it several times. I felt that the flat surface was still not as good as the three-dimensional one, so I drew a "Christmas log cabin" that has been selling well in our store. In addition to a log cabin, there are also woods, deer, and carriages. Create a realistic Christmas scenery. The master thought that this should be able to be explained.

In the evening, the woman came to pick up the goods. When she saw the Christmas log house, she did not admire it. Instead, she said that we were perfunctory. After several arguments, she said, "I asked you to draw a villa, because we just painted it today." We booked a house to celebrate, but you just got a cookie house and threw it away. Do you want to do whatever you like and we have to accept it?" I was negotiating with her at this time and said, "I'm really sorry. Maybe you often shop in large specialty stores and have your own standards. Now the chef has made repeated revisions and feels unsure, so he has to take out the best-selling one in our store, but unexpectedly you are still not satisfied. If you are not satisfied. If you don't want to pick up the goods, we can't force you to do so. We can just refund the money. It's just that we can't make the cake you want." She said, "You can't even tell me!" After picking up the goods, she left. Later, her husband called us and accused us of poor service. He refuted all my explanations and threatened that he was capable enough to make it impossible for us to survive here. I never saw this customer again, and at that time I just felt why I couldn't meet the customer's needs despite my best efforts, and I was filled with frustration.

A year ago, I attended a service seminar and learned that customer satisfaction actually comes from customers’ expectations of our services. When expectations are not met or expectations are not met, customers will naturally become dissatisfied. Although we think we are working very hard, the gap in expectations is still the goal we should strive for. We must try to shorten the gap between customer expectations and even exceed customer expectations. With this concept, I have clarified my blind spots and no longer feel frustrated and helpless about this matter. Although I have never seen this customer again, I believe that the same incident and similar customers will continue to happen every day, and I am capable enough to handle it.

Out of the gloom and see the sunshine

Arctic Red Catering Industry

I can be considered a senior service staff. At the beginning, I worked in the catering industry with an inferiority complex. Work, I always feel that this work can be done by anyone, even people who have not studied! However, here I found myself and the self-esteem that was blinded by myself.

I remember one time, when there was a table of guests, the father told his child: "Look! You don't like to study so much. From now on, you will just be like them and can only serve dishes!" He ignored us at all. Discipline your children with feeling. Colleagues around me have to work for a second time due to family changes or other factors. As soon as they enter this industry, the first thing they face is service. However, how to face customers calmly and how to learn not to show their emotions requires After many mental struggles. New employees often come into contact with the catering industry for the first time. They inevitably suffer from burns or bruises due to external unfamiliarity and internal suffering. However, when they see customers coming, they have no choice but to wipe away their tears and lick their wounds. What impresses me the most is that every time guests come to the restaurant to dine during the holidays, there are quite a few family portraits. Seeing this, I think of the children who are service staff. If they want to dine out with their families during the holidays, it has become a luxury. What suddenly arose in my heart was the guilt for the child. At this time, the ostrich mentality came to my heart again.

However, all this unpleasantness disappeared without a trace as our company grew. Our boss is the honorary instructor of small and medium-sized enterprises of the Ministry of Economic Affairs. He spares no effort in re-educating employees and has planned training every year. Education and training, and with the efforts of all employees, the restaurant won the ISO-9002 certification in 1998, becoming the first restaurant in the country to pass the international quality assurance certification. Therefore, when we live here, we wear uniforms and hang name tags, which further highlights our dignity and receives unprecedented recognition from guests.

Guests who dine in our restaurant have felt our professionalism and have a special regard for our service staff.

With the frequent media exposure, the families and children of my colleagues have also given us a high degree of support and recognition, and I have also stepped out of the box of self-image and no longer feel inferior. Therefore, I deeply understand that no matter what kind of industry it is, there will always be a champion. The most important thing is that I have earned more than my boss along the way, because I have emerged from the gloom and seen the sunshine.

Pearl of the Orient, the capital of services?

Yan Jiahua International Trade

This was a very unpleasant dining experience that happened when I was traveling in Hong Kong with my colleagues in February 1997. My colleague who was traveling with me was quite familiar with Hong Kong, so we did not join a tour group. She arranged all the itinerary and accommodation, as well as the scenic spots I wanted to visit. Just when it felt like everything was going smoothly and beautifully, it was ruined by an annoying episode in a restaurant.

After we sat down and looked at the menu to order, we noticed that the staple food we ordered included a drink, but the waiter never brought it. We thought we would wait until we finished the staple food, although there were other tables and The drinks we ordered for the same staple food were delivered long before the main dish was served, so we still finished our meal patiently. But even when the waiter took away our dishes and brought the bill, our drinks were still missing. We don't care about a drink, but we care about rights and interests. I walked forward and asked the waiter in a gentle manner, but he suddenly said something loudly in Cantonese. My colleagues and I couldn't understand Cantonese. We only knew that everyone in the restaurant was looking at us, as if we had done something wrong or asked questions we shouldn't have. I was stunned on the spot, confused by his reaction, and felt inexplicable and embarrassed. Of course the drinks were not delivered, so my colleague and I paid the bill and left. Thinking about it afterwards, I felt that we were really easy to bully, but what could we do? On other people's territory

, they speak Cantonese, and most of the people dining in the restaurant are Hong Kong people. If we were in Taiwan, how could I let the other party be too arrogant?

When I talked to my colleagues afterwards, I thought maybe it was because the restaurant business was so good that he failed to admit it and became angry because of the omission, or he was just biased against Taiwanese people. However, no matter how he said it, it made people feel uncomfortable. baffling! ?

Everyone, if it were you, how would you deal with it?

The boss who treats you differently

Nao, a junior high school student

I am a busy junior high school student. For me, time is what I need most every day. of. But there is one store that just keeps wasting my life.

I went to a bookstore and bought a few reference books, but one of them did not come with a solution book. The boss told me that the solution book would be delivered in two or three days. At that time, I was relieved and thought that the extra trip would only take half an hour longer, not to mention that it was not her fault. After about a week, I finally took the time to ask for the answer book. This time my boss told me: "She forgot to remind the manufacturer." Although I was already a little dissatisfied, I had another thought. Maybe my boss was really too busy, especially since school had just started, so there must be something missing. What’s more, she smiled so brightly at me, and it seemed like she couldn’t forgive me. , so I went home again.

After about a week or two, I thought there must be no problem, but again

② A short story of service victory

There is such a fable According to the story, there were several children who wished they could become angels. After God knew this, he gave each of them a candlestick and asked them to wipe it diligently every day to keep the candlestick clean and bright. At the beginning, each child wiped the candlestick clean and waited for God to come. However, to the disappointment of the children, God never appeared again. As time passed, the children no longer paid attention to the candlestick, and the candlestick was also covered with thick dust. There is only one child who insists on wiping every day. One day, God suddenly visited here and found this unique child, and finally made him an angel. Perhaps this child did not do it intentionally, but it was this "unintentional" that finally allowed him to be rewarded by God. The consciousness we are talking about today is precisely this kind of "unintentional". It cannot be seen or touched, but it is expressed through every smile, every word and every move.

It is no exaggeration to say that what kind of "consciousness" we have will determine what kind of life we ??will have. We find the best evidence of this in the service industry. In this industry of dealing with people, only by having a proactive sense of service and showing it in a behavior that customers like, can we win more customers. Initiative is always the theme of a successful life. If "initiative" is the puppet performing in front of the stage, then "consciousness" is the string that directs it. The reason why that child was able to become an angel in the end was his active consciousness. He did not regard cleaning candlesticks as a task or a job, but as his own responsibility and formed a habit. Under the control of such consciousness, he can complete tasks alone even without supervision. The most important thing in the service industry is this proactive service awareness. If you don't have awareness and wait until customers ask for it before doing it, your initiative will become passive, and you will eventually be eliminated in the fierce competition. The connotation of service consciousness is that it comes from the heart of service personnel to actively serve others and let this consciousness form an instinct and habit. Only with this proactive service awareness can we win the favor of more customers. There is such a story. The CEO of a company in the United States asked his subordinates to book rooms in a hotel before going on a business trip. The day before he checked into the hotel, he personally called to inquire about the room he had reserved.

③ Haier’s service story

I paid a deposit on June 1, 2012 to purchase a batch of home appliances. When I received the goods at the end of June , I found that the casing of an LC-150E freezer was deformed. I called the mall at that time, and the mall asked me to call the Haier headquarters. After calling the headquarters (4006999999), the headquarters replied to me for processing. It is now October 10th. I have also made countless calls to the headquarters, Xinjiang after-sales service, and Haier stores, but every time the headquarters replied to contact me, and the store responded to give me a replacement, but they have not replaced it for me until now. I hope Haier For the sake of users, help me solve the problem as soon as possible and provide a replacement. I wonder what any of you Haier employees would think if they encountered a situation like mine.

④ Urgent! urgent! Please write a short story about serving customers in a supermarket ~ about 150 words!

A short story or fable about enthusiastic service: 1. Remember the person who serves you. One day, a little boy entered a hotel cafe and found a round table to sit down. A waitress brought a glass of water in front of him with a smile. "How much does an ice cream sundae cost?" the little boy asked. "Fifty cents, sir," the waitress replied. So the little boy took out all the coins in his pocket and counted them carefully. It was exactly 50 cents. "So, how much does a regular plate of ice cream cost?" he asked again. It was the peak time for dining. There were some people waiting for tables at the door, and the waitress became a little impatient. "Thirty-five cents," she said gruffly. The little boy counted the coins again. "I want regular ice cream," he said. The waitress brought the ice cream, put the bill on the table and walked away. The boy finished his ice cream, went to the cashier, paid his bill and left. When the waitress returned to the table and started cleaning the table, she was stunned by what she saw: On the empty plate on the table, there were two five-cent coins and five one-cent coins neatly placed - this It's her tip. 2. Pay attention to others. Sarah is a salesperson. Her job is to attract customers for Johnson & Johnson. One of the customers is a drug store. Every time she goes to this store, she always greets the salesperson at the counter before going to see the owner. One day, she went to this store, and the store owner suddenly told her that she didn’t have to come here again. The store owner didn’t want to buy Johnson & Johnson products anymore, because many of Johnson & Johnson’s activities were designed for food markets and cheap stores, and for small medicines. Grocery stores are no good. Sarah had to leave the store. Sarah drove around the town for a long time, still unable to figure it out, and finally decided to go back to the store to explain the situation clearly. When entering the store, Sarah greeted the salesperson at the counter as usual, and then went inside to meet the store owner.

The shop owner was very happy to see her, welcomed her back with a smile, and ordered twice as much as usual. Sarah was surprised and didn't understand what happened after she left the store. The shop owner pointed to a boy selling drinks on the counter and said, "You should thank him! After you left the store, the boy selling drinks came over and told me that you were the only salesman who came to the store and said hello to him. "The store owner continued: "He told me that if anyone deserves business, it should be you." From then on, this store became Sarah's best customer. Sarah said excitedly: "I will never forget that caring and valuing everyone is a trait we must have." Cool comment: Valuing others means valuing one's own taste and cultivation, which should be reflected in his interactions with others. manifested in the process. Hemingway has this poem in "For Whom the Bell Tolls": "No one can be like an island, standing alone in the sea. Everyone is like a small piece of soil, connected to the entire land. If a piece of soil is If the sea washes away, a corner of Europe will be missing, just like a mountain gorge, like your friends and yourself. "No one can live alone, and must get along with others. When getting along with others, if you want to be welcomed by others, the first thing you should do is to sincerely care about others and value others. To care about others and value others, you must have noble sentiments and an open mind. Your sincere heart will make the other person feel warm and happy emotionally, and feel enriched and satisfied spiritually. In this way, you will experience a beautiful work and life atmosphere, and you will have harmonious interpersonal relationships. Only by valuing others from the bottom of your heart can you be valued by others. Paying attention to others is a sign of civilization. We value others, and others value us. In layman's terms, I value everyone, and everyone values ??me. There is no reason for us to let others value ourselves first. We must value others first. The better you do, the more chances you have to succeed. Valuing others is actually valuing yourself.

⑤ A short story about service

One evening, it started to rain heavily. A woman was holding a child in her arms, holding the child in her hand, and carrying a baggage. , walking slippery in the pouring rain, Lei Feng hurriedly stepped forward to inquire, and found out that the sister-in-law had returned from visiting relatives in other places. Lei Feng put his raincoat on the sister-in-law, picked up the older child and faced the campground in the rain. Zigou walked, preferring to get soaked through. He walked for more than two hours before sending mother and son home.

⑥ A short story centered on customer satisfaction in catering

Our job is service, which is real action.” As a member of the service demonstration post, Geng should Always keep our service concept in mind.

I remember a few days ago, an old man came to the supermarket to buy dried kelp. At that time, there was only one pack of dried kelp in stock, and it was weighed. He came to me and asked if there was any dried kelp. I was not responsible for this product, but considering the inconvenience for the elderly, I asked the old man to wait in front of my counter for a while, and I ran to the bulk goods area to ask. The portion of dried kelp is a bit too much. Can you divide it into two portions for him? After learning what the uncle thought, I picked up the bag and helped him divide it into two portions. I picked up the portion he wanted and ran to the bulk cargo area to weigh it. I measured it and handed it to the uncle. He smiled happily when he got his dried kelp. I thought the service was over, but I didn’t expect the uncle to follow me to my counter and insist on buying it. A chicken in my cabinet. When I asked the uncle what flavor he wanted to eat, the uncle smiled and said: "I am very satisfied with the dried kelp you bought for me. I believe I will like the flavor you picked."

It was a simple matter, but my uncle trusted me so much, which made me deeply realize the profound meaning of "our work is service, which is real action"

Treat every customer, treat all customers sincerely, provide customers with satisfactory services, and strive to exceed customer expectations. Only in this way will customers be loyal to us and become our regular customers.

⑦ The short story of Lu Xun serving the public

1/Lu Xun was ill and coughed very badly, but he still insisted on staying up late every day to write. However, Lu Xun was not very aware of his illness. He didn't care, but he cared about the maid Asan every day and didn't let her do heavy work. This shows how kind-hearted Lu Xun was.

Once Lu Xun met an injured rickshaw driver on the road. The driver accidentally pierced the glass into his foot while pulling the cart. He was suffering from pain and planning how to get home. .

Out of compassion, Lu Xun took plasters and bandages to bandage the coachman's wounds without asking for anything in return. Afterwards, the coachman was extremely grateful to Lu Xun. However, Lu Xun was very simple and did not show off his talents. He just silently contributed to the society.

2/There are three small rooms to the east of the south dining hall of Shaoxing Prefecture Middle School. Building, the east room downstairs is very poorly furnished. This is Lu Xun's studio and his bedroom. Here, Lu Xun deals with some trivial matters.

At that time, after many students received a new book, they would always wrap the book cover with white newspaper or Dowling paper, and then neatly write the title and name on the book cover. This good habit of caring for books was advocated and supported by Lu Xun. Lu Xun developed excellent calligraphy skills since he was a child, and he was also willing to help others. Therefore, students asked him to write for them.

Although Lu Xun was busy with work, he never refused students' requests. According to Zhou Jiamei's recollection: "Every time I took it, Mr. Lu Xun was always very happy. After sharpening the ink, licking the pen, he wrote it quickly." Sometimes Lu Xun was really too busy, and he always spoke in a consultative tone. : "Leave it and pick it up tomorrow morning, okay?" Among these books with covers inscribed by Lu Xun himself, Zhou Jiamei alone has many volumes such as "Zoology", "Botany", "Mineralogy", "Physiological Hygiene", etc. .

⑧ A short story of enthusiastic and attentive service

As a salesperson, if you want to be successful, you must do the following: 1. Sincerity

Attitude is what determines how well a person can do things. The basic requirement for success is that as a salesperson, you must have a sincere heart and treat customers and colleagues sincerely. Only in this way will others respect you and treat you as a friend. The business representative is the image of the company, the embodiment of the company's quality, and the hub that connects the company with society, consumers, and dealers. Therefore, the attitude of the business representative directly affects the company's product sales. The quality of the sales staff themselves also affects the successful sales of the product!

2. Self-confidence

Confidence is a kind of power. First of all, you must have confidence in yourself. When you start working every day, you must encourage yourself. I am the best! I Be the best! Confidence will make you more energetic. At the same time, you must believe in the company, believe that the company provides consumers with the best products, believe that the products you sell are the best of its kind, and believe that the company provides you with opportunities to realize your own value. I remember that before a class meeting, leaders always wanted to hear a slogan from employees: I NO.1!

You must be able to see the advantages of the company and your own products, and keep these in mind. To compete with your opponents, you must have your own advantages and face your customers and consumers with a winning belief.

As a sales representative, you are not only selling goods, you are also selling yourself. Only when customers accept you will they accept your goods.

Joe Girard, the world Guinness record holder known as the car sales king, once retailed more than 1,600 cars in a year, an average of nearly five cars a day. When he applied for a job as a car salesman, his boss asked him, have you ever sold cars? He said, no, but I have sold daily necessities and electrical appliances. I can sell them, which means that I can sell myself, and of course I can also sell cars.

Knowing has no power, only believing has power. Joe Girard was able to succeed because he had a sense of confidence that he could do it.

3. Be a thoughtful person

"Everything you pay attention to is learning." You must develop the habit of diligent thinking and be good at summarizing sales experience. You have to review your work every day and see what you did well, why you didn't do it well, and why. Only by asking yourself a few more questions can you discover the shortcomings in your work and encourage yourself to continuously improve your working methods. Only by improving your ability can you succeed. Opportunities can be seized.

Opportunities are equal for everyone. As long as you are determined, you will surely become the leader in the industry. When Taiwanese entrepreneur Wang Yongqing first started running his own rice store, he recorded the time each customer bought rice and remembered how many people were in the family. In this way, he calculated how many days the rice would last, and when it was almost finished, he would give it to the customer. The customer sends it over. It is Wang Yongqing's carefulness that makes his career develop and grow.

As a sales representative, you must understand every change in your customers, strive to grasp every detail, be a thoughtful person, constantly improve yourself, and create a more exciting life.

4. Resilience

Sales work is actually very hard, which requires business representatives to have the resilience to endure hardship and persevere. "You have to endure hardships and sow hardships, only then can you succeed in others." Half of the sales work is done with your feet. You have to constantly visit customers, coordinate with customers, and even track consumers to provide services. Sales work is by no means smooth sailing. You will encounter many difficulties, but you must have the patience to solve them and have the courage to do so. Indomitable spirit.

Before American star Stallone became famous, in order to be able to act in movies, he recommended himself to various Hollywood movie companies one by one. After he hit the wall 1,500 times, he finally found a movie company willing to Use him. Since then, he has entered the film industry and relied on his perseverance and resilience to interpret many tough guy images and become one of the most famous movie stars in Hollywood.

Are the problems that sales representatives encounter every day more difficult than those encountered by Stallone?

5. Good psychological quality

Only with good psychological quality can you face setbacks and not be discouraged. Every customer has a different background, personality, and way of life. You must be able to maintain a calm mind when you are hit. You must analyze customers more, constantly adjust your mentality, and improve your working methods so that you can face all criticisms. . Only in this way can difficulties be overcome. At the same time, we should not be complacent because of temporary success. We must know that "extreme joy brings sorrow." Only in this way can we be able to win without being arrogant and lose without being discouraged.

I didn’t forget to answer the original poster’s question when I was watching the movie in cool movie mode. Please accept me, original poster.

⑨ What touching service things have you done for customers? Tell them with short stories. Send it in the form of place, person, what you did, and what you did

What industry are you in? Catering or sales?

There are many, such as pouring water for customers, giving him a chair to rest, helping him take care of his children, and helping him take a taxi when he goes out