I booked a Hanting Hotel in Shangrao Yushan through Elong on September 18, 2013. I was charged a deposit of 142 yuan. Today is the 23rd. Why is the deposit not refunded?

Hello, regarding your order problem, it is recommended that you first check whether the order status is "Checked out" under the member account. When this state is confirmed, the system will automatically unfreeze the guarantee. The credit card guarantee operation is normally released successfully within 3-5 working days (excluding statutory holidays); the Alipay guarantee operation is normally released successfully within 15 working days.

If there are errors in the order review, you can call the after-sales hotline for further processing. Thanks!