How to improve the satisfaction of hotel guests

1. Geographical environment: First of all, the traffic should be convenient, quiet and comfortable.

2. Decoration environment: the layout should be reasonable and the design should be distinctive, giving people a warm feeling.

3. Supporting facilities: integrating eating, drinking, playing and enjoying, providing all-round services.

4. Facilities and equipment: overhaul regularly to ensure the normal operation of all equipment.

5. Goods configuration: neat and beautiful, pay attention to safety.

Second, the software.

1. excellent service: efficient and fast service is essential to make guests feel at home. Enthusiasm, initiative, patience and thoughtfulness.

2. Strict order: The hotel should keep good order to prevent accidents.

3. Perfect safety system: to ensure the personal safety, cargo safety and food safety of customers, so that customers can feel at ease at all times.

Third, the price: cost-effective.

The first step to improve hotel guests' satisfaction is to understand customer satisfaction and customer needs, and to help you formulate the whole process of customer experience management plan. Click Digital Customer Experience Management Scheme. CEM is a one-stop overall experience management platform under China Research Technology Co., Ltd., which helps all kinds of institutions to conduct omni-channel, multi-touch and multi-faceted inspections from customer needs and quickly collect customer experience data. Based on the built-in AI+BI capabilities, combined with its own characteristics, it provides you with "real-time, automatic and intelligent" satisfaction survey, word-of-mouth monitoring and professional experience management. It is an efficient and accessible closed-loop experience management platform.