Traditional Culture Encyclopedia - Hotel franchise - Hotel earthquake emergency plan
Hotel earthquake emergency plan
First, the earthquake emergency leading group
Team leader: general manager
Deputy Head: Executive General Manager and Chief Financial Officer.
Members: personnel manager, security manager, engineering manager, executive chef, restaurant manager, room manager, nightclub manager, spa manager, front desk manager and financial manager.
Note: In case of emergency, the manager on duty shall be responsible for handling it before the arrival of the team leader, deputy team leader and members.
Main responsibilities: responsible for organizing, coordinating and comprehensively handling matters related to earthquake relief; Grasp the earthquake situation and disaster situation, report to the hotel leaders at any time, and organize the hotel staff to carry out earthquake relief.
Second, the tasks and responsibilities of each group.
(1) Emergency rescue and disaster relief team (it is recommended to be mainly composed of personnel from the Engineering Department, Houtang and Security Department)
1, quickly mobilize personnel and equipment to rescue the buried personnel;
2, timely delivery of seriously injured and deployment of relief supplies;
3. Shut down and cut off power transmission, gas supply and water supply systems (except emergency lighting system) and all kinds of open flames immediately after the earthquake to prevent other disasters from breeding after the earthquake.
4 repair power supply, water supply, gas supply and other pipelines and equipment, and quickly restore power supply, water supply and gas supply. Main responsibilities: Organize engineers to quickly carry out emergency rescue and disaster relief work, including rescuing buried personnel;
5. Ensure smooth communication equipment and ensure that information can be received and released at any time.
(2) Medical rescue team (it is recommended to be mainly composed of sales staff and employees who know medical knowledge)
1, prepare enough medicines, instruments and equipment;
2, according to the hotel leading group command, immediately on-site rescue;
3, according to the disaster, the deployment of rescue forces, the proper placement of the seriously injured.
(3) Public security group (it is recommended to be mainly composed of public security personnel)
1. Strengthen the security patrol and inspection of hotels and take effective measures to ensure the safety and stability of hotels;
2, check the safety measures of various departments and fire equipment in good condition and availability;
3, after the earthquake disaster, do a good job in the security of key parts;
4. Maintain public order and prevent all kinds of sabotage activities;
5, urge the relevant departments to take effective safety precautions;
6. Dredge hotel traffic.
(4) The evacuation group (suggested to be mainly composed of restaurant, guest room, reception desk, nightclub and spa staff) is located in the basketball court in the backyard of the hotel.
1. The restaurant is mainly responsible for evacuating guests and restaurant staff who eat in the hotel restaurant. Evacuation should be carried out according to the principle of "near the exit", that is, according to the box from front to back to a safe area.
2. The guest room is mainly responsible for evacuating the guests staying in the hotel room.
(1), inform employees and guests that, firstly, they should not jump off a building, and secondly, they should not be crowded;
(2) The department manager and supervisor should arrange guests and employees to go downstairs from the safe passage to avoid collision, crowding and trampling. It is absolutely forbidden to use elevators;
(3) Department managers and supervisors shall not leave their posts when they are responsible for directing the evacuation of guests and employees; .
(4) If the floor is high, guests and employees are advised to take refuge in small studios such as toilets.
(5) Material supply team (it is recommended to be mainly composed of financial personnel)
1, responsible for purchasing and allocating urgently needed relief materials according to the material plans put forward by various departments;
2. Accept the assistance from outside the hotel and make overall arrangements;
3. Provide food, drinking water and necessary daily necessities for the victims in the hotel area;
4, transport personnel, the wounded and relief supplies.
(six) publicity group (mainly composed of personnel)
1, publicize and popularize earthquake science knowledge, and enhance the abilities of employees and guests in earthquake prevention, risk avoidance, self-prevention and self-help and earthquake emergency response;
2, responsible for the publicity and reporting of earthquake relief work, release the information of earthquake situation and disaster situation to the society, and stabilize people's hearts;
3. Collect disaster information and relief materials, and compile earthquake information bulletin; Conduct earthquake damage investigation; Responsible for the statistics of earthquake casualties and property losses, and evaluate the disaster situation.
Third, the imminent earthquake emergency response
After receiving the earthquake forecast from the county government and relevant departments, the hotel entered the emergency period of impending earthquake.
1. The hotel earthquake emergency treatment leading group immediately convened an emergency meeting to study and deploy emergency measures, immediately conveyed the opinions on impending earthquake treatment to the working groups, implemented various emergency measures according to the emergency plan, and prepared fire-fighting equipment;
2. The propaganda team immediately used propaganda tools to carry out emergency propaganda, paying special attention to preventing and decisively quelling earthquake rumors and misinformation events to ensure the stability of the hotel order;
3, the head of each group to develop this group emergency plan.
Four. Emergency countermeasures after destructive earthquake
1. After the earthquake, the members of the earthquake emergency leading group immediately entered the front line to understand the earthquake situation and disaster situation, quickly organized and implemented the destructive earthquake emergency plan, reported the earthquake situation, disaster situation and its development trend to their superiors in time, and issued emergency support requests when necessary. Start the earthquake relief command system;
2. Each working group immediately enters their respective posts, starts the emergency plan and completes their respective tasks;
3, start all kinds of communication equipment, to ensure smooth communication day and night, earthquake emergency leading group and office, keep close contact with the county people's government and its relevant departments at any time;
4. Arrange condolence work according to the earthquake situation and disaster situation, properly arrange guests, ensure the basic life and safety of guests and employees, and provide help to the affected people in mental and psychological health methods;
5. Restore damaged buildings, facilities and equipment as soon as possible, and do a good job in restoring service operation;
6. Pay attention to quell earthquake rumors or misinformation, maintain employees' emotional stability, and maintain normal life and hotel safety order;
7. The security department should strengthen the public security management and security work of the hotel, and assist the public security department in the area to prevent and crack down on all kinds of illegal and criminal activities.
Verb (abbreviation for verb) rewards and punishments.
1, in the destructive earthquake emergency activities, one of the following deeds should be rewarded:
(1), completing the destructive emergency task well;
(2), the protection of hotel property and rescue personnel active;
(3) Eliminate the danger in time to prevent the disaster from expanding obviously;
(4), timely supply of relief materials and tools with outstanding achievements;
(five) other special contributions.
2, one of the following acts in the destructive earthquake emergency activities, should be punished or punished:
(1), disobeying orders and refusing to undertake urgent tasks;
(2) AWOL or escape during the emergency period before and after the earthquake;
(3) Obstructing the emergency call of materials and personnel by the earthquake relief command group or occupying the site;
(4), corruption, misappropriation, theft of funds or materials for earthquake emergency work;
(5) seizing the opportunity to rob hotels, guests or citizens of their property;
(6) Failing to report the disaster according to regulations and actual conditions;
(7) Walking rumors disturb social order and affect destructive emergency work;
(8), there are other acts that endanger the emergency rescue work.
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