Traditional Culture Encyclopedia - Hotel franchise - Career planning of hotel employees
Career planning of hotel employees
Water flows eastward, leaves fall in succession, and time flies quietly and slowly. Do you have a clear and precise career direction? I think it's time to make a career plan. Do you know what methods are used in career planning? The following is my sample essay on career planning of hotel employees, which is for reference only and I hope it will help you.
First, the meaning of hotel employees' career
The career of hotel employees includes two aspects:
First, the choice of occupation; As the saying goes, men are afraid of entering the wrong line, and women are afraid of marrying the wrong person. How to choose a career that you are prepared to fight for all your life? It's really difficult for a young man who just started working in a hotel. Choosing a job is not an overnight effort, but a systematic project of continuous exploration, continuous learning and continuous practice.
There are two points for reference about choosing a job. First, when you are engaged in a certain job, you feel very happy and interested. For example, Wang Xizhi's obsession with calligraphy, Li Bai's obsession with poetry, Darwin's obsession with zoology, novelists' obsession with writing novels, painters' obsession with painting, and Li Siguang, a famous geologist in Huanggang, Hubei Province, can be said that interest is the best teacher and the greatest driving force for the development of life. Second, you learn things quickly and well.
The second is the choice of hotel, how the hotel is very important for personal development. First of all, you can choose a grand hotel. The hotel is more formal and the training is in place. New employees can learn standardized management and gain experience, but big hotels are often full of talents, with many grades and relatively few promotion opportunities. Working in a small hotel often has several jobs, which can give people a comprehensive exercise and also have many opportunities for promotion. The above situation varies from person to person and cannot be generalized. Secondly, it is to examine the culture of the hotel. Is the owner of the hotel in business? Is it legally operated? Are there any development prospects for all kinds of products launched by the hotel? Do all the staff like this hotel? Is the relationship between employees harmonious? Wait a minute.
Second, from blue-collar to white-collar is the three major leaps in the life development of hotel employees.
One cannot succeed at once. It takes him years to realize his dream. Generally speaking, a hotel employee has to go through a blue-collar and white-collar process to become a professional hotelier and finally a gold collar.
The so-called blue collar, used to do this line of ordinary clothes collar is blue, so it is called blue collar. Blue-collar workers are executors, that is, they obey others. For example, waiters and foremen in rooms, anterooms, restaurants and other departments of hotels all belong to this range.
The so-called white-collar workers used to work in this field, so they are called white-collar workers. White-collar workers are managers who manage a department and a project. Hotel executives and department managers all belong to this category.
The so-called gold collar, generally speaking, the people engaged in this work are those who enlarge and increase the value of money and pay others. Hotel Jinling is the operator, leader and helmsman of the hotel. This belongs to the hotel. The main decision maker. For example, the general manager and chairman of the hotel belong to this range.
3. IQ, EQ, financial quotient and mental quotient are the necessary conditions for the road to gold collar and financial freedom.
What qualities do you need to be a qualified hotel blue-collar worker and finally a qualified hotel gold collar? I think that in today's market economy, we must have IQ, EQ, financial quotient and IQ.
IQ: It means that a person should at least have professional technical skills that meet the requirements of the hotel. I summed it up as "five cards".
The first card: the talking card. Your ability to speak. This includes two aspects. One is your ability to master the language. Mandarin, Cantonese, English, Japanese, etc. No matter what level you are, can you take it out and communicate smoothly with hotel guests? The second is your ability to communicate with guests. Will you say, have confidence to say, have meaning, have persuasion and appeal, and so on.
The second card: the card to write, that is, your writing ability. This includes two aspects: first, whether your handwriting is good or not. At present, there is no writing class in school, and students mainly pursue exams as their first pursuit. Many students go to work in hotels as soon as they graduate, and their handwriting is very bad and crooked, which is particularly ugly and difficult to recognize. Words are a person's facade, and writing well will benefit you for life. Second, how is your article? How many articles have you written since you studied? How long can you write? 1000 words, 3000 words? 10000 words? Or more? Is the layout reasonable? Is this article readable? In addition, in the hotel, are you comfortable with some common styles?
The third card: the card of the computer refers to your ability to operate the computer. I can not only type, but also use the latest operating system running in the hotel, edit and typeset, download and use new software, fax, scan and copy files from different media and so on.
The fourth card: the card for driving. Can you drive? Got a license plate? Can you drive skillfully? Are you familiar with the road network in Shenzhen and even the Pearl River Delta?
Fifth card: professional card. If you are a professional hotelier and a hotelier, what kind of professional skills should you have? At least you should have a junior college diploma in tourism management or hotel management, or a relevant certificate issued by an authoritative organization, such as a hotel professional manager certificate, which proves that you have received strict training in this field.
EQ: To sum up, it can be said that it is your interpersonal relationship (or connections), stable psychological quality, strong willpower and so on.
First of all, the quality of interpersonal relationship and the number of contacts depend on your communication ability, pioneering ability and marketing ability. The first is communication skills. Can you communicate with the guests on an equal, good and beneficial basis, speak effectively, and tell them exactly what you really mean, so that they don't misunderstand? Respect first, good at expression. Whether the expression is good or not, the effect is completely different. The second is to cultivate ability. What is development? What you didn't have originally, you got it and realized it through hard work. This is pioneering. Do you have this ability? The third is sales ability. Selling any product is actually selling yourself. Can you sell yourself? Sales promotion is based on your understanding of yourself, products, customers and even all sales targets. In short, can you sell yourself and sell it at a good price? How much are you worth? What is the value of your life?
Secondly, the psychological quality is stable and the willpower is strong. Do you have considerable endurance? Do you have such a spirit of winning without arrogance, losing with grace, perseverance and perseverance? Are you willing to try something you have never done before? Are you afraid of failure? You may not have failed, but neither have you succeeded. Only by learning the lessons of failure can there be the possibility and hope of success.
Financial quotient refers to the ability of financial management and investment.
Cultivating financial quotient is a new topic that everyone faces under the condition of market economy. In the past, when we were engaged in a planned economy, food, clothing, housing, transportation, illness and death were all covered by the unit. There is not much economic gap between people. Everyone has little money except his salary. Of course, there are no other suitable investment channels. It's different now. With the development of economy and the increase of income, many people have extra money in their hands. At the same time, there are countless investment varieties such as securities market, stock market, property rights trading market, stamps, calligraphy and painting, antiques and real estate. And there are thousands of investment channels. Therefore, if you don't know financial knowledge, financial management and investment, you can't talk about personal healthy development.
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