What are the ways to serve old customers and retain repeat customers?

Under the national conditions of China, it is better to treat guests as friends than as gods. Generally speaking, communication between friends is polite. If you go away on business and have a good friend there, you will feel very practical and happy. Therefore, if you treat the guest as a friend, serve the guest as a friend and make the guest feel like a friend, the probability that the guest will become a repeat customer is very high.

2. Keep interacting with guests

One of the biggest features of the mobile Internet is * * * enjoyment. If the hotel can provide an interactive channel for guests, the hotel should have a special person in charge, so that guests can have a good interactive communication circle when they are on business trips, and in this circle, there is information about the city they want. Think about how the guests will feel!

We all know that Didi Taxi and JD.COM Mall have customers' comments, and the owner also responded to the comments. The hotel is the same on OTA, but it is not good enough, not complete enough and not detailed enough.

3. Maintain respect for guests.

There are many people who have a lot of face, especially in front of friends. If our hotel gives enough face to the guests on business trip, their vanity will be greatly satisfied and their hearts will be extremely comfortable, and this feeling will at least remain in their memory for a long time.

Related content:

If our merchants want to improve their own level and quality, the most important thing for a product is to look at its performance and quality, which can run through all aspects of business. Therefore, if you want this business to continue to develop and accumulate many repeat customers, you need to meet the quality standards so that customers can't find faults, and this problem will be properly solved. At this time, many repeat customers will be accumulated.

You can't have a strong utilitarian mind in doing business, that is to say, you need to do things slowly and steadily with the support of your own ability to form your own characteristics. Therefore, the brand effect is very strong, and it is necessary to attract customers through its own unique characteristics. There will be many repeat customers at this time, because only this one can reach this level, so this is also a problem that needs attention.